iPhone® Water Damage: What To Do If Your iPhone Device Gets Wet

Let’s be honest with ourselves – we love our iPhone devices! They keep us connected to our close friends, family and the world at large. And we pay a lot of money to keep connected. What happens when these beloved devices get wet? Well, in most cases, panic sets in fast.

If you have ever witnessed a friend being thrown into a pool with their phone in their hands or if you have ever dropped your phone in a puddle on a rainy day, you know all about that panic. Water can make an iPhone device useless fairly quickly. Important components can become damaged and in most cases, water damage voids any warranty that you may have. Before panic sets in, there are a few steps that you can take to prevent lasting water damage to your iPhone device.

Think About the Liquid

You might find yourself enjoying a relaxing weekend at a friend’s pool or on a great tropical vacation one day. Keeping this in mind, the water found within lakes and rivers or even the ocean contains minerals and small grains of dirt and sand. Once your phone dries, these particles can cause more damage to your iPhone device components. Bringing it in to Experimac of West Palm Beach and letting our local experts dry and clean your phone will ensure that all these foreign particles are not a problem in the long run.

Rice Is Not King

Although many have tried it, do not bother putting your iPhone device in a bag of rice. Dry, uncooked conventional rice will do nothing to help your phone dry out. If it turns back on after being put in the rice, it had nothing to do with the rice. You pretty much wasted the cups of rice your put your phone into as well as some very valuable time.

Act Quickly! Power Down, Dry It Off, Leave It Alone

As the panic sets in, it is critical to remove your iPhone device from the liquid right away and power it down immediately. Water and other liquids can short-circuit electronics so you don’t want it soaking in the water. Immediately turning off your iPhone device will minimize the chances of internal components being short circuited. If applicable, remove and dry the SIM card as well. Resist the urge to power your iPhone device back on! Instead, dry it off with a clean cloth focusing on the headphone jack and charge port.

Grab your iPhone device and head to Experimac of West Palm Beach; we will immediately get the ball rolling with our unique process. The sooner you bring the phone in to our location, the greater the chance that we can save your phone. This is critical because the more time passes, the more likely it is that components inside your phone may begin to corrode as a result of their exposure to water. We will assess the extent of the iPhone device’s water damage and see if there is any way that we can save your phone. Our first step is to carefully dry any excess liquid and then we gently scrub and remove any corrosion found on and inside your iPhone device. We will then remove the logic board and soak the phone in 91% or higher isopropyl alcohol for at-least 15 minutes to clean and dry it out thoroughly. This is why bringing in your iPhone device right away can make a world of difference.

Find Comfort In The Fact That All Is Not Lost

If we are not able to save the device, we have a large inventory of pre-owned iPhone devices at reasonable prices that you can purchase to replace your damaged iPhone device. Remember that if you’ve been backing your phone up on the iCloud® service or on your Mac® computer at home, you should have nothing to worry about because all of your beloved contacts, photos, etc. should be there and can be moved into your new phone easily.

Get Familiar With Your Warranty

Take a moment now, while your phone is working well, to review the terms of your warranty so you’ll know what you’re entitled to if you’re ever in this situation. Water damage to your iPhone device voids your manufacturer’s warranty including any additional AppleCare® warranty coverage you may have purchased. Some third party insurance companies will cover submersion, spills, and accidental drops. If you are covered, consider filing a claim with your insurance company. Again, taking action quickly and bringing your phone in to Experimac West Palm Beach  right away can be the critical factor! So remember, when you or someone you know has the awful experience of watching their much loved iPhone go for a swim, Experimac’s local experts are here to save the day!

Owner Spotlight: Joe Muir from Experimac of Boynton Beach, FL and West Palm Beach, FL

Meet the Muirs

Muir Family PhotoThe Muir family, South Florida residents since the 1960s, is closely tied in with the success of the Experimac brand as Experimac started out of a garage in the Muir family home. These long-time residents of South Florida are a close-knit family with very strong ties to their community. Jim Muir, the family patriarch, opened the first location in West Palm Beach in 2009 and then the Boynton Beach location in November 2011. After a few years of successfully running those locations, Jim Muir teamed up with Ray Titus, founder and CEO of United Franchise Group (UFG) in February 2015 to begin offering the opportunity to franchise and expand the Experimac brand to other entrepreneurs. Joe Muir, one of Jim’s sons, recently said “My brothers and I have gone to school and grown up in Palm Beach County making many great connections along the way. Through our church, we have met a lot of incredible people as well. Staying connected and growing in the community has played a large part in our success with the company.” Today, Joe oversees both of the original locations and manages their day-to-day business, maintaining the family presence. The rest of the family has transitioned into roles with UFG. John Muir was the first family member to become part of the UFG brand, he was in charge of purchasing and distributing (PSI). Jimmy Muir teaches the first two weeks of the training program for franchisees. Josh Muir works as an Operations Advisor traveling the country visiting locations and helps out wherever needed. And last, but not least, Jeannine seems to keep everyone in line.

Joe Muir from Experimac of Boynton Beach, FL and West Palm Beach, FL

We recently sat down with Joe Muir from Experimac of Boynton Beach, FL and West Palm Beach, FL to talk about his experience running the two original Experimac locations. Here is some of what he had to say:

EXPERIMAC: Have you run your own business before? What was your business background prior to joining Experimac?
Joe: I joined the family business in 2013 when it was called The Mac Toy Store.  Prior to joining the family business, I managed a restaurant in Boone, NC for many years.

EXPERIMAC: Had you worked with your family previously? If so, how is this different? If not, how are you getting along?
Joe: There is no doubt I had a little hesitation joining the family business. To think I would be working with my ENTIRE family 2 weeks after I got married and moved my wife to sunny Florida. I can’t say it hasn’t had its ups and downs, but all in all, it has been incredible. This experience has brought us closer then ever.

EXPERIMAC: Have you been able to get involved in the local community in your area? Have you joined any networking groups, chambers of commerce, etc.?
Joe: We are part of an organization called the Executive Association of the Palm Beaches. This is a very tight group of member firms that meets on a weekly basis to encourage local business between its members. We have also recently added additional outside sales representatives to our company for business to business. We are actively pursuing local businesses and groups for opportunities to grow.

EXPERIMAC: Have you participated in any local events to get to know the people in the community from the perspective of a business owner, not just a long-time resident?
Joe: We love to support the community when we are able to. We are actively involved with several high schools in the area. We promote their band, theater, and football programs. We also like to support local runs with a positive cause; we have sponsored several 5K and 10K events.

EXPERIMAC: What has been the most interesting or exciting part of being part of the family business? The most challenging?
Joe: The most exciting part of running the family business can also be the most challenging. We are very active and aggressively looking for ways to promote and improve our business. One of my favorite parts is coming up with an idea and being able to watch it play out.

EXPERIMAC: Do you do the repairs yourself or have you hired technicians for the Boynton Beach and West Palm Beach locations?
Joe: I am able to do a majority of the repairs. However, I have technicians that are far more advanced than I am. These are guys I was teaching how to fix devices to at one point and now they can run circles around me. At this point, I have found my time better spent on other aspects of the business. Every now and then, though, I like to jump in there and get my hands dirty.

EXPERIMAC: What kind of feedback have you gotten from customers?
Joe: We pride ourselves on customer service. This is the key to our success. Customer feedback is very important to us. Starting out, advertising and social media was very limited for us. We built a lot of this company through word of mouth. Making your customers happy and comfortable is vital to success.

EXPERIMAC: Have you noticed any patterns in reference to the kind of work Experimac customers need done – more screen repairs, less upgrades, for example?
Joe: When you compare the numbers at the end of the day, phone repair tends to be a little more common than computer repair/upgrade. However, the revenue leader for both our locations is clearly the pre-owned product. The best way to increase sales and profit is moving computers as quickly as you can.

EXPERIMAC: Is there a “typical” Experimac customer?
Joe: I can’t say there is a typical Experimac customer and that’s what makes this business so great. We have something every member of the family likes. From the grandparents being able to FaceTime® to the grandchildren teaching the grandparents how to FaceTime® and everything between.

EXPERIMAC: How many hours do you work on an average day?
Joe: In an average week, I will work 50-55 hours. This is spread out between two locations and some minor work at home (answering phone calls and a few emails). When I’m in the stores, they are my main focus but when I’m home, I think it’s important to work on that part of my life.

EXPERIMAC: When you’re not working, do you have any hobbies or favorite pastimes?
Joe: I guess I have a hobby but more like a second job. For the past several years, I have really invested a lot of time in real estate. I enjoy flipping houses. My wife and I are currently starting on our third home.

EXPERIMAC: What would you say are the top 3 skills needed to be a successful entrepreneur?
Joe: Dedication – You have to be fully invested into your idea. Strength – Tough times require a lot of perseverance. Support – You can only go so far without the right team.

EXPERIMAC: Is there anything else you would like to share on behalf of the family business?
Joe: It has been an amazing whirlwind of activity the past few years and I am looking forward to seeing Experimac continuing its tremendous growth. The opportunities we have now, that didn’t exist when we first started, are going to take this company to a level my family couldn’t even dream of.  Thanks to all of our franchisees, we have built a brand that is here to stay.

There is no doubt that Joe Muir is a busy man. Running the various aspects of the family business started by their patriarch, Jim Muir, the Muir brothers are truly invested in the success of the Experimac brand from every angle. The long work weeks are an investment in a company they strongly believe in. Remember to stop in at the original Experimac locations in West Palm Beach and Boynton Beach when you need your phone, tablet, laptop or computer repaired or if you’re considering the purchase of a pre-owned Apple® device. We know you’ll receive top-notch customer service you will want to brag about.

Computer and Laptop Repair Services: Where to Get Your Mac® Products Fixed

Computer and Laptop Repair Services

How is your Mac computer holding up? Only 10% of Apple® laptops break down within 3 years of purchase, according to the latest Consumer Reports survey. If you have chosen an Apple brand product, you have made a wise choice. Still, even with the outstanding rank of highest reliability, Apple computers and laptops benefit from upgrades and repairs over time. Experimac of West Palm Beach wants to help you keep your Apple products in tip top condition.

What’s wrong with my Mac computer?

Diagnosing what’s wrong with your Mac computer can be stressful. The more you use your computer or laptop, the more likely it is to acquire problems. At Experimac of West Palm Beach, we have an expert team of technicians who can help you solve them.

Is your Mac computer not functioning properly?

Some of the most common issues experienced by Apple users include:

  • Water damage
  • Failed hard drives
  • Screen damage
  • Logic board failure
  • Slow program launch speeds
  • Low storage for photos and videos
  • Battery failure

On average, Apple laptops are used more than other brands; an average 23 hours per week versus the average 20 per week for all other brand laptops. If you are a frequent laptop user, take caution and bring your computer to one of our locations. Whether you want to repair a damaged product or look into upgrading your Mac computer with the newest hardware – we stock the highest quality Apple parts in house.

Computer upgrades and repairs

Specializing in computer and laptop repair services, Experimac of West Palm Beach is fast, affordable and committed to helping you maintain your Mac products. We offer upgrades, including new batteries, faster RAM, increased space on your hard drive for photo and video storage and more. Since older and more frequently used computers and laptops have a higher failure rate, it is important to manage and monitor the upkeep of your device. It is true, Apple computers and laptops are proven to be less likely to break down than other brands, but when they do break down, the cost is higher to fix unless you know where to go. Here at Experimac of West Palm Beach, we are committed to providing exceptional customer service and a 90-day warranty on all repairs.

Pre-Owned Apple® Store: Pre-Owned Apple Products That You Can Trust

Pre-Owned Apple Products That You Can Trust

There’s nothing quite like the feeling you get right after you purchase a brand new phone. Possibilities seem endless as you hold in your hands a mobile device, which 92% of American adults possess and cherish. But what if you received this phone as a gift, and instead of being brand new, it was really a pre-owned product? How can you be sure that your new, beloved phone is as good as new? Does “mint condition” mean the same quality as fresh out of the box?

Here at Experimac of West Palm Beach, a growing retailer of pre-owned Apple products, we promise our customers the answers and attention they deserve in order to make the most educated buying decisions to satisfy their electronic needs. Tight budgets can afford our pricing, trust our warranty and benefit from the savings.

Reconditioning Process of Pre-Owned Apple Products
We’ve all heard that knowledge is power, and the same goes for understanding reconditioned products and their value. Not everyone has extra cash to invest in a new computer, but the option is available to look into buying a reconditioned device at a lower price. Fear of the unknown is dissolved when we take the time to learn about our investments. Experimac of West Palm Beach makes it simple for any buyer to be a smart buyer.

All pre-owned apple products undergo a rigorous reconditioning process before they are marked for sale at Experimac of West Palm Beach. Each and every product you find in our stores, whether it be a Mac® computer, iPhone® device, iPod® device, Apple TV® device, accessories or iPad® tablet, works just like new and meets our high standards. If you are one of 73% of the population who own a desktop or laptop, would you be interested in browsing our large, ever-expanding stock of pre-owned Apple® products, knowing each one is carefully cleaned, thoroughly inspected, and handled with the utmost care before you see it on our shelves?

Actions Gain Trust
Spend less and reduce the stress of your decision by reading the warranty. It never hurts to cover the “what if” scenarios before making a purchase. At Experimac, we pave the path to a risk-free purchase with our 90-day guarantee. If something breaks, we promise to repair or replace the defective part at zero cost to you! Experimac West Palm Beach is hands down the place to go to save money on pre-owned Apple products.

Stop by Experimac West Palm Beach and see what we have to offer!

Where To Buy Pre-Owned Apple® Products: Experience the Experimac Difference

Where to buy Pre-owned Apple products in West Palm Beach

Apple products are known for their usability, sleek design, and of course, their hefty price tags. This is why buying a pre-owned Apple product can be a great option. However, finding a trustworthy source of previously owned Apple products can be a difficult task, as not all resellers are the same or offer warranties on pre-owned products.

At Experimac of West Palm Beach, we are experts in the field of Apple repairs and offer a 90-day warranty on all our pre-owned products. Every pre-owned Mac® computer, iPhone® device, or iPad® tablet that comes to Experimac goes through a rigorous refurbishing process. Our products are thoroughly analyzed, cleaned, and inspected, and only products that meet our high standards will be made available to consumers. When you buy from Experimac, you can feel confident you are receiving only the highest quality pre-owned product that functions like new.

We also know that buying pre-owned products of any kind can be risky so at Experimac of West Palm Beach we proudly offer a 90-day warranty on all pre-owned Apple products. This means that if something breaks or is not working properly on the device you purchased, we will repair or replace the defective part at no cost to you. Other resellers often do not offer any guarantees on pre-owned products. However, at Experimac we want you to rest assured that you and your device are in good hands even after you leave our store.

Buying a pre-owned Apple product can be a difficult process. With Experimac of West Palm Beach’s inventory of high quality pre-owned products and our 90-day warranty, it doesn’t have to be. If you are in the market for a pre-owned Apple device, try stopping in at Experimac today and experience the Experimac difference.

Computer Repair Near Me: West Palm Beach, Your Local Apple Experts

Computer Repair Near West Palm Beach

If you’ve ever had your iMac freeze or if you’ve run out of storage space, you’ve experienced the frustration of where to go to repair your Apple computer. Maybe an Apple store is not nearby, or you can’t make a Genius Bar® appointment with them for two more days. Maybe you’re wary of second party retailers. That’s where Experimac West Palm Beach can help you.

Why Experimac?
We realize that if your desktop or laptop computer breaks or is not working properly, you need service immediately; you don’t have time to schedule an online appointment and wait for days. That’s why we offer same day repair services and can even do some repairs while you wait. In almost all cases, we can have your machine fixed and ready for you by the next day, unless we are waiting for a part to be delivered, in which case we’ll have it repaired within 24 hours of having the part rushed to us.

Repair Services
Experimac of West Palm Beach offers repairs and upgrades for every computer, from your brand new iMac® computer to your vintage Mac® computer or Windows computer. Maybe your computer is running slow or has issues with internet connectivity, or maybe you aren’t sure why it is freezing. Bring your machine into Experimac of West Palm Beach and we will conduct a thorough assessment to find out what is causing the issue. Our experts will offer suggestions and work with you to find the right solution for your machine. Whether it’s a larger hard drive, solid state storage, additional RAM, a new screen, or a new logic board, we stock only the highest quality products, so you can rest assured that we will get your machine running like new in no time.

The Experimac Guarantee
At Experimac of West Palm Beach, we don’t just want to repair your computer, we want to make sure you are satisfied with our services as well. That’s why we offer a 90-day warranty; if something breaks, we will repair or replace the defective part at no cost to you.

If you are in need of a computer repair, consider stopping by Experimac of West Palm Beach today. You can count on our expert repair technicians to provide fast and quality repairs for your Apple or Windows machine!

Smartphone Repair Near Me: Get Your iPhone® Device Fixed with Experimac

Smartphone Repair Near West Palm Beach, FL

If you have an iPhone device, you might have had something go wrong with it at some point. Maybe the battery drained quickly, the screen cracked, or something inexplicable went wrong with the hardware. When these things happen, iPhone device owners may have a hard time deciding whether to get the device repaired, or to try to resolve the problem themselves.

The best approach to take when your iPhone device gets damaged is to turn to a qualified, professional repair shop like Experimac of West Palm Beach. Doing so will ensure that the problem will be properly diagnosed and the damage will be pinpointed and repaired in a cost-effective manner. Unfortunately, while it may be tempting to look up fixes online and attempt to fix the device yourself, you may end up causing even more damage costing you more money in the long run.

When you bring your damaged iPhone device in, our Experimac of West Palm Beach expert technicians will run a full diagnostic scan of the device to make sure they locate the exact problem. They will then begin repairing your device in a timely manner, often having the device ready for you the same day or even the same hour. We know how important your iPhone device is to your daily life, and we don’t want you to be without it any longer than is necessary. That’s why we pride ourselves on offering while you wait and same day repair services.

Once your device is properly repaired, our technicians will answer any questions you may have about preventing future damage or caring for your device. At Experimac of West Palm Beach, we take pride in having the best customer service in the business, and will be happy to address any concerns you have before you leave our store. We also offer a 90-day warranty on all our repairs, so if something gets damaged, we will repair or replace the defective part at no cost to you.

If your iPhone device has a damaged battery, charging port, or anything else is not functioning properly, bring it in to Experimac of West Palm Beach today. We will have it repaired and in working condition quickly and will help to prolong the longevity of your device.