Reviews

I recently moved to the Dallas area from Houston. I had been an Experimac customer at the West Houston location. I had come to rely on the wide array of services and Apple products offered at Experimac. I was bummed out when my Apple MacBook began to malfunction right after I moved here. I called my Experimac back home in Houston and was thrilled to learn that there are locations here in the Dallas area! I stopped by the Addison Experimac and can happily report that they are as awesome as my hometown Experimac!

Experimac Website User

Very professional, 10-on customer service.

Experimac Website User

Stopped by to have my mac checked out when the screen went. The guys here quickly diagnosed that I needed a new graphics card and gave me pricing for a replacement card and gave me options without pressuring me to buy a new computer. They even offered to buy my computer, however i decided to have them remove the hard drive which they didn't charge me for and I decided to hold on to it for now. I will definitely go back when I am ready to purchase a new computer. It's nice to go to a place and not feel like you are getting taken advantage of. Would definitely recommend these guys for computer help.

Google User

Cracked by screen while on the way to work. Fast and friendly customer service!

Google User

Thank you to all of the staff members at Experimac Addison, TX. They have fixed two of my macs and i highly recommend using them. Their prices are fair and the owner is very honest about any repairs being done. Once again Thank you!

Facebook User

My Iphone 6 had a problem charging and the battery was going out on me. I needed the phone repaired quickly and a lot of the other places wanted me to leave it for a day. They not only fixed it but tested everything else within half an hour. The staff are extremely knowledgeable about apple products and care about what they were doing. If I have any Apple requirements I will definitely be going back here.

Facebook User

My Iphone 6 had a problem charging and the battery was going out on me. I needed the phone repaired quickly and a lot of the other places wanted me to leave it for a day. They not only fixed it but tested everything else within half an hour. The staff are extremely knowledgeable about apple products and care about what they were doing. If I have any Apple requirements I will definitely be going back here.

Google User

Went in to sell my iPhone 6. Amit, the owner gave me a great price. He is friendly, knowledgeable and professional and the same goes for his staff. Love their positive attitudes and the store has so much to offer. I definitely plan to return in the future for iPhone repairs or accessories.

Facebook User

I had a terrific experience at the Addison store. I first visited another Experimac and was turned away because they did not have a white screen to replace my cracked screen with. I drove to Addison and the manager matched my Groupon deal I had purchased for the previous store. The customer service was unparalleled. I was offered a bottle of water and my phone was finished in 30 minutes! Thank you!

Google User

Great customer service!!! I met with the owner/manager Amit when I was having problems with my GPU he helped me test out and diagnose the situation, and they staff there is very knowledgeable and know what they're doing. Also incredibly friendly, and will be more than happy to assist you if you were ever wanting build your own custom computer! I will make sure to tell all my friends and comeback whenever I need help with anything PC related.

Google User

Fast, friendly, and affordable! I appreciate going in a store where I get prompt service and don't get treated like just another number, or pressured into buying something. The staff is very helpful and knowledgeable and were able to complete my repair quickly.

Facebook User

Great service! The associates are friendly and genuinely happy to assist. They offer cool custom features for iPhones, and the staff is fair and professional.

Google User

From the moment I walked in, I new this would be my new location. I brought in my MacBookPro for a 2nd look. He didn't charge me for a diagnostic, that blew me away. Turns out my mother board and battery was toasted. So the owner gave me a 10% off coupon, plus bought my MacBook for $150.00 credit towards another MacBook. I end up walking out of there only paying under $500.00. Great service from the owner down to the staff! #AddisonLocationIsTheBest

Facebook User

I really enjoyed this place. From the very moment I stepped in, receiving a warm welcome and actually taking care of YOUR needs. Not that robot feeling of customer service. Amit and Josh really helped me out on my Macbook Pro. Family vibes all around. Seriously, check these guys (and lady) out. They will take care of you.

Google User

I found myself in dier straits when my 7 year old MacBook Pro gave out. I was referred to Amit's store with the hopes of repair but it wasn't salvageable. Fortunately, I received a generous trade-in price for my MacBook Pro, though it was not functioning and put it towards a 27"iMac in stellar condition. Amit and his team provided top tier customer service, advised me through the purchasing process to ensure I made the right choice. I'm a graphic designer and I need particular hardware specs to work effectively. I feel as though I got an incredible deal on my new desktop and I look forward to making more purchases from Amit and the Experimac team. If you're looking for a laptop, iPad, or iPhone, I implore you to pay them a visit!

Google User

Highly recommended. Friendly, professional and most of all knowledgeable enough to fix my pc problem quickly at half what I was quoted elsewhere. Thank you! I'll be a repeat customer.

Facebook User

The owners went past their obligation when they repaired a broken retina screen on my 12 inch macBook. I highly recommend using their services. I live in Old East Dallas and their repair expertise is well worth the drive.

Google User

I had a RAM upgrade installed at the Addison Experimac and was completely won over by the owner and his staff. I'll be a regular customer.

Facebook User

Great honest guys, great advice and i got my diagnostic fee waived! One of the best computer repair stores in town! Definitely going back for all repair needs.

Google User

Hands down the best experience I've had in a computer store. Sales people are not pushy and they really do have fantastic service.

Facebook User

There is Experimac, and then there is Experimac in Addison. I've been to other repair shops like the Apple Store. They told me I needed a new device. I talked to Brandon and the service was beyond any customer service experience I've ever had. The atmosphere is professional and the prices are fair.

Google User

Went to get an estimate for my MacBook pro screen and they helped me to get a screen for a very affordable price and decreased labor fee. I ended up taking another MacBook to change the hard drive and buy two screen protectors for my iphones and ​they managed to do all of these in one day. Excellent service.

Google User

Great business!! Brought my Mac in for a few problems and they diagnosed and repaired my computer no problem. Check them out! Thanks guys!!!

Google User

My Apple iMac Core i5 had been running slow and overheating. A coworker highly recommended Experimac to me after they fixed the problems she was having with her iPad Air. She was impressed with the personalized, knowledgeable and super fast service she received. I am so glad I opted to take my computer in to Experimac instead of The Apple Store! I didn't have to deal with the crowds and impersonal service I'd experienced every time I went to The Apple Store. I wasn't charged outrageously for the repair nor pushed to feel obligated to buy a new computer. Going forward, I will be giving Experimac all my future "Apple business" (I currently own an iPhone 7 Plus, MacBook Pro, iMac Core i5.)

Google User

Amit and his team showed us Excellent service! He was more than helpful on switching over our hard-drive to our Super old mac. We highly recommend this location!!!

Facebook User

A-1 service like the stake sauce!!?

Google User

After getting tragic news at the Apple Store, I was pleasantly surprised to find out that my MacBook Pro wasn't dead after all. The fine folks at Experimac quickly diagnosed the real issue, fixed it in record time, and I was back in business. I'd definitely recommend giving these guys a call if you find yourself in need of expert repair work.

Google User

I brought in a problem-ridden self-built PC and they worked very hard to get it working again. Great service. Super knowledgeable and outstandingly friendly.I'll be back again!

Google User

What a great place for anything and everything Mac! Although, I'm sure they could help with much, much more. Amit and Francisco both helped me the day that I was in and were amazing to work with. Customer service and fair business are both becoming a lost art but certainly not at this place! Do not hesitate to go to these guys if you are looking to fix, buy, sell, trade, or just ask advice!! Thanks again, gentleman!

Google User

I brought my computer to the apple store and they told me it was not able to be fixed and they didnt even open my machine. I called experimac and they told me that my computer needed a new video card and it would be pulled from one of their machines on the floor so that my computer would be ready today. They ended up fixing my machine in under an hour and I Found a macbook air for my mother that was 600 less than it would have been in the apple store today. Same machine same everything. Plus it came with a 1 year warranty.Very professional highly reccommended.

Google User

Amit was the most knowledgeable tech person i've ever met. I brought my computer to the Apple store when I spilt wine on it. They told me it was ruined. The team at experimac brought my computer back to life. I highly recommend Experimac for any of your apple or pc computer needs.

Google User

I went to sell a IPhone 6s and Brandon and the crew was so helpful and I'm satisfied

Google User

Great customer service with every visit. Fair shop and good deals are always available!!!!

Google User

Happening now...I am being provided the highest quality of service at ExperiMac, in Addison. I can tell that I am being handled with a sincere "here's what I would do, if I were you" attitude, from everyone involved. LaLa HIGHLY recommends!!!!

Google User

They were very busy but that did not affect my experience at all. They were really good at communicating with me. When they had to order a part to fix my mac, they had it in 2 days, which was 3 days quicker than they estimated. When I needed to reschedule my repair, they were flexible and accommodating. And the repair only took half an hour. Amazing service. The repair came with a 45 day warranty to make sure nothing goes wrong with my computer. I will update my review if I experience any problems.

Google User

Awesome customer service and saff . Had my MacBook running up in minutes. Nice ambience really enjoyed their music track. Grate place to have your Apple device checked. Grate prices on MacBooks and iMacs. I'm most like to come back for an iMac.

Google User

Great service, got my Macbook Pro battery replacement and Wi-Fi card with no problems at all as well as a new iMac. Would definitely recommend it. Very kind people as well.

Google User

Awesome store. Friendly staff. Best place to get an Apple Computer outside of the Apple Store

Google User

Super easy process! They gave me a great deal. I was thrilled about my experience with Experimac in Addison!!

Google User

Very friendly and helpful staff, gave me top dollar for my laptop that I no longer used. Will definitely return for future purchases!

Google User

Had issues with slow running computers (Mac-Pro) and wife kept downloading stuff off the net that claimed to improve the speed, etc. Got so bad she was going to take to Apple Store, but they are more than 5 years old. Saw Experimac next to the Dickeys I frequent and took them in and they were able to find the problems reasonably. She had actually downloaded viruses instead of problem solving software :-( Great service.. reasonable prices.. very knowledgeable staff.

Google User

Guys we're VERY helpful & knowedgeable! Will totally come back & highly recommend them!

Google User

Sold my iMac. it was a great experience. Clean store. Great customer service! A++

Google User

Super friendly staff, very knowledgeable on all things mac and would definitely much rather buy a machine from them than the Apple Store in the future. Top notch group, they went above and beyond in servicing my machine.

Google User

My computer crashed (Windows) and needed help - pronto! Found Experimac by pure chance and what luck! The entire staff was knowledgeable, efficient, and pleasant to work with They took the time to explain to me the software issue and took immediate steps to fix my machine. Their super expertise is with Mac/Apple and had purchase options for any budget. I like their no BS - just the facts approach. And, they warranty their work. I highly recommend this Addison store, and I will definitely call again.

Google User

I purchased a Groupon for a different experimac that is no longer in business. The owner worked with me and honored the Groupon for the other store. They also made sure to get me in and out in a very timely fashion!

Google User

Great store. I bought my MacbookPro there last February for school. They had a beautiful 15" refurbished. Good price, excellent condition. Still works great. Amet and his team are very informed and attentive to customers. The store is a little bit out of my way to get to (Best Buy is closer), but its worth it to make to trip. They do fantastic repair work onsite too.

Google User

Great customer service.

Google User

Excellent service, new to the area and didn't know where to go so I looked up places around here. So glad I found them, very knowledgeable and explained everything about the repair and the new phone I purchased. Would definitely recommend and will be coming back to buy more products there for sure! Superb customer service, super friendly. Go check it out!

Google User

I went to Experimac Addison to get an SSD upgrade in my old iMac, and I must say they are very very professional in everything. I am a picky person that sees everything that most people wouldn't care or notice, and they did a super quality job on my late 2013 iMac which requires more sophisticated job compared to other Mac. The screen was perfectly attached without having any alignment issue. (late 2013 iMac needs an adhesive strip to assemble a display, and if you don't put it perfectly and make a mistake, you will get a misaligned screen. And don't even try to compare Experimac with official Apple Centers. I had a broken hinge issue on my iMac and went to Apple Willowbend couple weeks ago. The problem was they forgot to put a display port when they assemble, and I went there again to get it fixed. The result was terrible. They just did super-quick job(less than 30minutes) like making a hamburger, and I got a misaligned display. The worse part is they didn't even take off the pre-attached adhesive strip and put another adhesive strip on it.I had an outstanding experience with Experimac Addison, and I am not going anywhere except this place whenever I have a problem with my iMac or iPad or MacBook Pro or iPhone in the future. It's hard to see in these days who work with full of professionalism and passion like Experimac.

Google User

Needed a new iPad Air because, well you can never have too many. These guys were super helpful and had just what I needed at a great price, I'll be back again

Google User

Sick initial Mac instruction!

Google User

I have shopped for computers at big chain stores with all the promise of assistance, understanding and gratitude to a customer for their business and never received any of what was advertised. At Experimac, the people treat me like a person. Answer questions that help me better understand what is being done or purchased and the gratitude is definitely felt for my time and business. I don't do reviews and never really appreciated them till this store and the great staff and owner that operate it. Hands down the best shopping experience I've had. Thank you all to the great guys at the Addison store location.

Google User

Stop reading reviews, and look no further; this is the place to go! I cannot recommend a better establishment than Experimac in Addison, for all of your computer and mobile device needs/repairs/sales. They're right off Beltline Rd near Marsh Ln in the strip center across from Ramen Hakata and next to the Dickeys BBQ. I recently took my I phone 6S in, to get a new charging port installed. Not only was the repair well below what the Apple Store and other competitors would char

Facebook User

I stopped by this location to see if the MacBook Air I recently purchased could be fix (was not turning on at all; charging light -green). Mr. Amit did a diagnostic check but it looked like the problem was more costly than expected (repair would cost more than the MacBook Air itself). So, I paid $25.00 for the check since the problem was not fixed on my initial visit. However, I returned to get a data transfer service and after contacting the Manager, Mr. Amit, he kindly waived part of the data transfer cost since I paid $25.00 on my prior visit and also a discount for writing a review of the store. Great customer service from Mr. Amit and Mr. Francisco made the visit painless and efficient as possible. Thank you much!

Google User

I recently spilled a soft drink on my daughter's Macbook Air and it immediately shut off. On a referral, I took the Macbook to Amit and his team at Experimac. At first look, it appeared to be fried. His team offered to extract the data from the hard drive as a courtesy and I would sell him the computer for whatever parts could be salvaged. Not once was I ever pressured to buy another computer from him, even though he offered a generous credit toward the trade in of a new computer. Fast forward to today. I went into his shop to pick up the thumb drive he saved the data to and was given the great news that after doing an extensive water cleaning, they were able to save the computer! Not only that, but it was less expensive to do than they originally thought! I am a very happy customer, but not only because the computer was able to be saved and repaired, but for Amit's honesty. When I took it in to be looked at a few days ago, he said he would only know if the computer can be saved if they did a water cleaning, which costs $124.99, and based on liquid damage to computers, he didn't feel right charging me that amount if he couldn't be 100% confident that it could even be fixed. Many service centers I'm sure would have no problem sleeping at night charging customers without being certain of the outcome. Because of this and his no pressure selling tactics, Experimac in Addison has a customer for life! Thank you, Amit, and to your wonderful team for a job well done!

Google User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.