Reviews

The BEST !!!!!!!! I have had my MAC for 10-11 years . the last 2 or 3 it just was not running correctly. I called in and all my question were answered fast and made me feel comfortable with using them . I took it in explained what it was doing and not doing gave the the amout i could spend to fix it . they call me 1 dat later to come and get a MAC it was fixed . and FIX for LESS then what i was expanding to pay .GREAT JOB If i ever have a problem with any computer , laptop or cell phone thie will be the place i go to .

Experimac Website User

These guys are a life saver.

Google User

Very professional and competent team! A welcoming, orderly and attractive space conveniently located in Central Park.

Facebook User

Excellent customer service and very experienced. Went in for a cracked, black screen on an iPhone 6. They were very thorough, even finding an error a different company made on a prior repair. Extremely satisfied and would definitely recommend.

Google User

This store is a must for anyone who loves Apple products. Took some of my old equipment and left with a 27" iMac fully spec'd out. Great, knowledgeable folks who want everyone to have a great experience.

Facebook User

Very pleased! Professional, helpful and educative experience. Great customer service from everyone I met at Experimac.

Google User

It's hard to beat the level of customer service that the employees at Experimac offer. Combine that with their reasonable prices and it makes for an experience that is almost unheard of these days. I see this particular business doing very well!

Facebook User

Went to Experimac today and got my iPhone 6 battery replaced. Got a recommendation off of Facebook and they engaged right away. These guys at Experimac were � in their customer service and pricing. Highly recommended business if your in the need for Apple product repair, replacement, or purchase. Thanks again Experimac!!!

Facebook User

This store is great! From the minute I arrived until I left, I received excellent customer service. The philosophy of this business is amazing: certified pre-owned Apple products at non-Apple prices. They even offer a 1 year warranty! The professionals at Experimac can repair your broken Apple product or maybe even upgrade you to a newer version for a low cost. You cannot beat that! Fredericksburg has needed this store which solely caters to Apple products owners; from phones to tablets to laptops to desktops, they can handle all of your Apple product needs!

Facebook User

Amazing team. Walked in for an iPhone screen repair and walked out a customer for life. Best prices hands down and I already have a list of items to buy. Fast and so friendly.

Facebook User

Great experience! Friendly, helpful, knowledgeable staff. I walked in with a broken iphone screen expecting to have to leave it and make a second trip to pick it up. I was surprised when they said if I could wait an hour it would be ready. AND, I got to take advantage of the repair sale they were offering. Happy customer!

Facebook User

Great Staff. Very Helpful and knowledgeable - would recommend for trade-ins and repairs. Ask for the lasagna plate with extra meat sauce (special discount!)

Facebook User

Awesome place cool and knowledgeable Staff and unbelievable prices everyone needs to stop buy and check it out. Apple � all the way.

Facebook User

Awesome to have in town! No more drives to Richmond or Woodbridge for Apple support. And awesome refurbished products. Nice guys. Fixed my phone up up a few minutes and at a good price.

Facebook User

So my day...got better... After coming home from a 3day trip with bad allergies, my phone was disabled due to some screen issues.... Leaving the house my back issue said hello. I went to one repair place in Fredericksburg, don't want to mention names, where one of the gurus looked once at me and said 'do you need a hug?' I guess I looked like I needed one. He handed me over to the next guru, who could not help me, but gave me the card to ....experimac ....where I met Jeff and

Facebook User

Fantastic service. Everything went smoothly and completed earlier than expected. 11/10 would recommend. Gabe went well beyond the scope of his duties to take care of the customer. Highly satisfied and would definitely return for future services.

Google User

I had a great experience here getting my phone screen replaced. They had the cheapest price in town, but it was more about the customer service that really...

Yelp User

Jeff and Gabe really took care of all my needs! I traded up for some updated equipment and found their pricing to be a great value. They transferred my data to my new devices quickly without a hitch. I appreciated their expertise in guiding me to products that would meet my needs. I highly recommend you check them out!

Google User

Outstanding Customer Service! Traded in some older Ipads toward an Ipad Pro - Gabe was a huge help in making the switch!

Facebook User

I was referred to ExperImac by a woman at Best Buy, because they were unable to fix my iPad screen. I was very impressed with the professionalism of everyone I came in contact with. They fixed my damaged iPad in the promised amount of time. I was so impressed I also took another iPad in for them to fix. Thank you Gabe Micco and all your staff. If I could give you more stars I would.

Facebook User

Buying my first mac at experimac was a fantastic experience. These guys know their products and you can tell there is a real passion for what they do. I have never owned a mac before so I was a bit apprehensive about the transition but Jeff and Gabe were great at recommending the right product based on what I would be using it for (I went with a Macbook air) and also providing helpful first-time user tips. I never felt like I was being sold to and know if I have any questions I can give them a call. Really excellent customer service!

Google User

Just bought a new to me MacBook Air. The guys at experimac were awesome to work with! Answered all my questions and didn't try to sell me a product I didn't need. I will be telling everyone to come here for tech stuff from now on. Thank guys!!

Facebook User

Wow! An Apple repair shop right here in Central Park in Fredericksburg! Yesterday I called and Jeff waved to direct me to their shop behind Krispy Kreme. I walked in, and after explaining my iPhone sick touchscreen problem, within one hour and for $90 my iPhone works like new! Great customer service, likable staff, clean shop and amazing service! Thank you!

Facebook User

Love this establishment! Great service from the moment I walked in. They were able to get my mom's 8 year old apple desktop back up and running after the apple store wouldn't even touch it and geek squad told her there was nothing they could do for her. They not only fixed it but upgraded her desktop and cleaned it out within the timeframe the advised and for an awesome price! Thank you Gabe and Jeff! I will continue to rave about you guys and send apple product lovers your way if they need a fix!

Facebook User

This store is great! It is a rarity to find services you can trust! I have been a Mac user since 2003. Experimac was able to repaired my MacBook Pro which had a broken hard drive. Their prices are great! their customer service is great! Answered all my random questions! Plus they have a good selection of used Mac products; desktop, laptop, and phone. Y'all need to check this place out!

Facebook User

Jeff & Gabe are life savers to the Fredericksburg area, Their knowledge and expertise are only exceeded by their friendly and genuine care for the customer. It is such a pleasure to have quality men like this in our community. If you have an Apple problem, Experimac in Central Park is the place to go. They even help "ole folks" that don't understand their phones. Their care and patience is above reproach.

Facebook User

These guys are awesome! They revived a phone I ran over with a golf cart. I needed important information off of the phone, and they did exaclty what I needed! If I ever need any repair or when I am in need of another device, I will be coming here!

Google User

I cannot say enough positive words about the customer service! They have gone above and beyond assisting my family with unique computer needs. They are incredibly patient with our constant questions and request for help. I highly recommend the Fredericksburg store to anyone needing any Mac product or service!

Facebook User

Took my laptop in that I hadn't been able to update or use for a couple years. They fixed the problem completely and merged all my photos for me. They spent a lot of time doing exactly what I needed and asked for. I kept putting off going to an Apple store and I'm so glad I did because we have something better now in Fredericksburg. Also Daisy is the best little mascot too,

Facebook User

The night before I was to leave on vacation for a week, horrors of horrors, my iPhone went dead as in doorknob dead! I was about 3hours from Fredericksburg so I searched for Sprint store to replace my iPhone. Since mine was dead , after buying new phone, guy downloaded contacts so I could be on my way. Before leaving Sprint guy gave me Experimacs cards and maybe we could salvage info on the phone. When I went into the store with my sad story, Jeff and his partner immediately performed battery surgery and cleaned the plug contacts. I keep my phone in my pocket all the time-cleaning stalls, riding horses, mowing grass etc. Hence plug port was way dirty. Who knew!! Moral of my long winded story: Go to these guys BEFORE you spend $500.00 on a new phone! Fast, competent courteous service!

Facebook User

Wonderful experience, great customer service they took care of everything and fixed my mac in one day at the most reasonable price I have been quoted! Definitely recommend and will return!!

Google User

Gabe was wonderful to work with when I decided to buy my first Mac laptop. The prices were incredible and I even got a free one year warranty! I can't imagine buying any other Apple products except through this store. Excellent customer service and I even got a follow up call to see how I was liking my Mac. Of course, I love it!!!

Google User

These guys were great. They not only sold me me my new iPhone 7 Plus but also set up the phone for me. Transferring all of my contacts and apps from my old phone. Customer service was fantastic and they are extremely knowledgeable. Thanks Gabe and Jeff.

Facebook User

My macbook pro died on me a few weeks back and I was having issues figuring out why. I brought the laptop to Experimac after hearing about them on...

Yelp User

Wonderful customer service. Real experts in their field.

Google User

It was amazing was done in less than 30 mins fixing my iPhone screen and got a great deal on it so I recommend going there

Facebook User

Great store, professional assistance in every matter of concern. Customer satisfaction is the norm and guaranteed! The store manager knows his stuff and you won't walk away without a better technical knowledge of your equipment had you gone anywhere else. Recommended enthusiastically to one and all.

Facebook User

Great service and quick turnaround! Thanks Gabe and Jeff for your professional service and taking care of our iphone glass repairs and battery replacement. Gabe also saved us time by backing up/transferring our info from one phone to the other and making sure we were able to access everything again before walking out of the store. Thanks again!

Facebook User

Jeff and Gabs were excellent in providing answers to all of my Apple questions. They helped me figure out the App Store and get a couple of accessories for my iPhone and MacBook. They guys were patient and knowledgeable. Highly recommend them for all of your Apple needs.

Google User

These guys at Experimac are the best...Knowledgeable, and great customer service! Fredericksburg is fortunate they "came to town."

Facebook User

Came in right before closing, looked at it immediately. They fixed my Mac when I locked myself out of my Apple ID, Apple had no idea how to fix. Very patient, had creative solution, would highly recommend!

Google User

i had walked into experimac in hopes of finding some help with my mac and iPhone.. by far the best decision I've made! the service was impeccable. my phone was a complete lost cause but after two days of hard work they got the job done!! not to mention the prices are so low! i recommend everybody go there for any phone/laptop needs!

Google User

Great place..Thank you very much for the excellent work

Facebook User

Couldn't be more pleased with fast awsome service...Big thanks to Gabe for fixing my shattered screen on my iPhone

Google User

Fast, friendly, and very knowlagable about their products will defiantly shop here again

Google User

Quick, effective analysis of our overheated I Phone 5S problem. Resolved and back in commission in less than 2 hours. Highly recommend to all Apple users, especially senior citizens.

Google User

Very helpful!!!!! We took in my phone that randomly stopped working and they were able to get everything off of my busted phone quickly and with ease. I will go to them for all of my iPhone needs now!

Facebook User

Jeff and Gabe were extremely patient with my kids and I. They took the time to help us find exactly what we needed to suit our needs. They also spent hours getting all our devices set up so they were ready to take home. My kids are happy, I"m happy and I will go back again and again for all our of our electronic needs! I highly recommend them!

Google User

The entire left hand side of my screen was unusable and my camera and microphone were jacked up. They were very friendly and gave me options and prices upfront. It was very inexpensive. They replaced the screen and camera within an hour and it works like new. Very impressed and will recommend it to family and friends

Google User

We used this company's services to repair a broken phone screen. Service was polite, professional, and the price was fair. Glad to know this provider is in town.

Google User

Jeff and Gabe were wonderful in helping me transition from a PC platform to Mac...very patient and helpful with all my questions. My experience with Experimac could not have been better. Also, it was great not having to travel to D.C. Or Richmond for top-notch Apple care

Facebook User

Went to get the screen on my iPhone 7 plus replaced A+++ Quick and affordable. Thanks

Facebook User

I went in just as they opened with a malfunctioning trackpad and anxiety as I was heading out of town the next day! They were able to fix the problem the same day for a very reasonable price. Really saved the day!

Google User

Thank you Gabe for fixing my phone today. The cost of the repair was cheaper than having it replaced through the warranty and I didn't loose anything off my phone; pictures, messages, etc... That was 2 big pluses for me!! Customer service is awesome. Again Thank you so much!!

Facebook User

Amazing People!!!!! They Fixed my laptop fast!!!! I run my company from my laptop, when it broke it killed our ability to keep up with our work load. So much better then going to Apple store or somewhere else. They were not trying to sell me a bunch. Just got to the root. They had cases for my laptop... I work out of my truck. This laptop takes heavy punishment. This case is amazingly protective!!! The best part was I could touch and make sure the case worked without waiting for shipping or anything else. THANK YOU SO MUCH GUYS!!!! I highly recommend!!!!

Google User

Gabe is a genuine guy. I came in with my phone is shambles but they had no issues getting it back to normal. Work was done well and timely, very friendly atmosphere, great taste in music, and an easy guy to chat with while I waited. Most importantly to many, the prices are very fair and cheaper than anyone I found around. Highly recommend using experimac!

Google User

Fast, professional and courteous service. Dropped off a dead Macbook Air (coffee spill) late in the afternoon. Next day I received a phone call and was advised of the repair options which I authorized and it was finished later the same day.

Facebook User

Service was fast and friendly, and the price was very reasonable. I had my MacBook fixed and back within 3 hours.

Google User

I am very pleased with experimac, they set up my new iPhone after Verizon apparently didn't have time for, thank you Verizon for sending me there! They...

Yelp User

Great to have a local place specializing in Apple product repairs without having to drive to the Apple Store. Went for a simple battery screw removal (which they did quick right then and there) and to check the place out. Very clean nice set up with great prices on used products. Look forward to doing business with future purchase and repairs.

Facebook User

They went above and beyond the call of duty to help me when my phone died. They spent hours trying to fix it and even stayed after hours to get me set up with another phone. Not only are they highly skilled at repair and dedicated to customer service, they're genuinely kind and friendly guys! I recommend them to everyone I know!

Google User

Wonderful experience. I will go back! Great prices and customer service.

Facebook User

Gabe and his associates that work with him were all professional. I was referred to him from the local Verizon store to fix my tablet he told me it would be fixed in a week gave me a call within two days that the tablet was repaired. When I came in to pick it up they were very professional I appreciate all the services and we'll definitely do business with them again.

Google User

The staff are very knowledgable and pleasant to deal with. Gabe was able to answer all my questions, recall information about my old Mac laptop, and assist me as I decided which laptop to buy.

Google User

I have had a great experience with the Fredericksburg, Experimac store. I've been waiting for quite awhile for some MAC expertise to come into our area. I had a solid state hard drive installed in my laptop and it was a seamless transition. All my records, photos, data, etc. were transferred without a hitch in one day. (I actually sold them a laptop and phone to help defray the cost). I went back a few days later to ask for some advice about using Google Photo on my three devices. In each instance, both Gabe and Will treated me professionally and were very easy to work with. Now, if only I can get them to teach some classes!

Google User

My oldest daughter walked in and Gabe fixed her phone quickly. She called me and said "mom, whenever you need your phone fixed bring it here!" My youngest daughter's phone was acting up recently, we dropped it off and 45 min. later is was better than ever! Finally, someone in Fredericksburg that's quick, inexpensive, and has great quality customer service!!! Thanks Gabe!

Facebook User

Excellent service done in a professional manner at a fair price in short time

Google User

We had such an amazing experience with Experimac today! You guys were able to fix my son's screen and replace the battery in 40 minutes for LESS than the other guys were going to charge us for just the screen! We will absolutely be back to your store for repairs as well as products! Thank you! My son is thrilled to have his phone back up and working!

Facebook User

Had the cracked screen replaced on my husbands IPhone 6s. Super easy process and it is like new! Highly recommend their services.

Facebook User

Wow! Gabe and the guys are awesome! Quick and great prices! If they can get you squared away as you wait, they certainly will! Not to mention incredibly friendly yet professional! Keep up the good work fellas!

Google User

Verizon should take note of what real customer service is about. I highly recommend Gabe and Oliver at Experimac.

Google User

Thanks Gabe for your help today!!! You were absolutely awesome!!! Professional and polite!!! I appreciate all you did for us!! Customer for life!!!!

Facebook User

Great experience for purchasing my first Mac! Gabe educated me and I will continue make purchases from Experimac!

Google User

Very good customer service, very fast and even gave me a loaner phone till mine was fixed, would recommend anybody

Google User

I had a great experience with Experimac.They did a great job fixing the screen on my phone. Very friendly and great customer service. I would recommend Experimac to anyone having phone or computer issues.

Google User

Just bought iPhone and had great service. Everyone that we communicated with worked with us and were just wonderful to work with. Would recommend; to everyone. You'll be very happy.

Google User

I didn’t even know until today that this place existed. I needed help with my iPhone because I had tried to upgrade it and it got stuck. I couldn’t turn it off or do anything with it. It just kept flashing back and forth from the Apple icon to a black screen. They had my iPhone fixed in about 20 min. And they are so friendly and welcoming from the moment you walk in. I will definitely be going back if I have any problems in the future. I recommend you check it out! Thanks guys for such a pleasant experience!

Facebook User

I always appreciate when people clearly show expertise and share their knowledge with professionalism without condescension. With all our apple devices we will be back. Loved the 80s tunes on iheart radio too. Thanks so much

Facebook User

My iMac has been dying a slow death over the last few years, and I really didn't have the money to buy a new one. I wandered into Experimac one day to ask if there was anything to be done. I talked to Gabe Miccio, who assured me that I could probably just replace the hard drive to get it back up to speed. Literally. I took it in, they replaced it, charged me less than 1/4 of the price of a new one, and my iMac is back to normal. Very knowledgeable staff, excellent service, more than reasonable prices. All my files transferred over, even my 16,000 photos. I could be happier. Tell your friends! So much easier than traveling out of town to an Apple store. Can't say enough good things!

Google User

Great service. Mac took a dive the other day, brought it in for check on Saturday, got the call less than two hours later, diagnosed and corrected. Will absolutely use again.

Google User

I Want To Thank TEAM Awesome @ This Experimac! The Guest Services Was Great! We Needed Our Mac � Serviced Due To Being Slow, So We Bought It In To Be Assessed. We Left It There That Day, Came Back Within 24Hours, They Had Fixed The � Mac, Installed a New-Faster Hard-Drive & Gave The Mac More RAM to Perform Better!! Awesome Job!!! We Highly Recommend Checking Them Out For All Your Apple � Needs.... Thanks Again & We Will Definitely Be Back!

Facebook User

Made my old mac NEW again (well, almost, but it works a charm)! These guys get Macs and they're not out to sell you everything they can. Just great service, honest advice and really helpful beyond expectations. Good work folks.

Google User

Absolutely amazing! Cheap and quick, I loved it. I met the owner and he was great!

Facebook User

WOW!!! Really fantastic service. My daughter spilled something on our Mac book pro which caused all kinds of problems. Gabe was able to fix the issue quickly and without losing any data which was a big concern. All done at a great price. Thank you all so much!!!! Highly recommend Experimac.

Facebook User

WOW!!! Really fantastic service. My daughter spilled something on our Mac book pro which caused all kinds of problems. Gabe was able to fix the issue quickly and without losing any data which was a big concern. All done at a great price. Thank you all so much!!!! Highly recommend Experimac.

Google User

A great experience! Highly knowledgeable and friendly! Had exactly what we needed, and beat prices elsewhere with ease! �

Facebook User

I love Experimac’s superior customer service and expertise. I recommend them to anybody with Apple products. They are connected to the community, and help me recycle my use technology in ecologically responsible ways.

Facebook User

My Iphone battery was dying and I refused to dole out $600 or more for a new phone. $50 and 45 minutes later I have a new battery and a fully functioning phone. It's acting like it's brand new. Really had a great experience with the staff and the quick turn around on replacing my battery. Definitely recommend this as a solution to the Iphone battery slow down issue

Google User

I am not savy on tech products and usually find myself at the mercy of the advice of the hourly workers at the big box retailers...only to leave more confused and with a product that is overpriced and not exactly what I want....thank goodness for Experimac. Not only did I get an incredible deal on my son's IPhone but they acutally took the time to help me with my technical questions and gave me some great advice on how to use it and the accessories that he may need. They also provide apple repairs onsite! We will be in the market for a computer at the end of the school year and I plan on purchasing one from them. I am a firm believer in supporting businesses that give exceptional, honest and sincere customer service...a rare find these days..thank you Gabe Miccio! You have a customer for life!

Google User

I walked in and they took my completely shattered phone right back. I went to go eat. And an hour later it was ready. It is very affordable. I recommend this place before any other. The only problem I had is that my home button is just a tad bit loose.

Google User

Unfortunately, 5 stars are the highest I can rank Experimac Fredericksburg. This store completely understand customer service and deliver at a high level! I brought my father's computer in for a repair. The machine was not repairable but they were able to salvage the hard drive for me. They went over and above the call of duty by mailing the drive to me as I went back to my home and was not available to pick the drive up. I've used Experimac in Texas and they also have a culture of quality customer service. I would not hesitate to recommend them, I already do!

Facebook User

Very fair pricing and always willing to answer questions and offer advice.

Google User

Unfortunately, 5 stars are the highest I can rank Experimac Fredericksburg. This store completely understand customer service and deliver at a high level!I brought my father's computer in for a repair. The machine was not repairable but they were able to salvage the hard drive for me. They went over and above the call of duty by mailing the drive to me as I went back to my home and was not available to pick the drive up.I've used Experimac in Texas and they also have a culture of quality customer service. I would not hesitate to recommend them, I already do!

Google User

Where do I begin? I cannot say enough about this wonderful company. I’ve made serval purchases there and have also referred several of my friends and family. They have exceeded my expectations time after time. The owner, Gabe, took special care to make sure I was happy with my purchase and does the same for the people I refer to him. If there were more than five stars I would happily give it to them. Highly recommend.

Google User

I have had the pleasure of using Experimac three times and every visit 5 stars.....more if possible. Repairs in good time , quality work, for the best price I could find. Highly recommend. Located behind Krispy Kreme in Central Park. I wish this fairly new business well .

Facebook User

A BIG THANK YOU to Gabe at experimac for rescuing me yesterday! My laptop stopped working, I called Gabe, dropped it off at experimac and had it back last night. Thank goodness mine was an easy fix and I know that is not always the case but Gabe and his team are great,

Facebook User

After driving to the Apple store in Richmond I was told they could no longer fix my macbook pro because it was too old. (6 years). While I was at Best Buy...

Yelp User

I absolutely would recommend them 1000 per cent! I am about the worse at anything to do with electronics and when I got a new phone a few months ago from another outfit I hadn't a clue how to put my favorite apps or anything on it. They just did everything for me! Thank God! Fast forward to yesterday when I dropped my phone at work in the parking lot at Lowes. I thought it was gone for good and thought that maybe they could trac it. Yuppers! Gabe even reminded me how I might have set my password up to the "cloud" and bingo bango it was within fifty foot of where he said it was! You all are the BEST!

Facebook User

I love this store. EVERY single time I come in they are all always so nice and friendly. I purchased multiple items from here and they take the time to...

Yelp User

I was impressed by their expertise and outstanding service! If you want to spend your money wisely, I highly recommend you start here.

Facebook User

Search no further for your computer/phone needs! I thought I had lost my 34,500+ photos and videos when my hard drive crashed in the wind storm (and it was on a surge protector). Gabe and his entire staff was calm (I definitely wasn't') cool, and knowledgeable. They were able to recover my data and made my computer even better- and quickly! Highly recommend.

Google User

Stopped by with an IPhone issues, they got the phone working again in 5 min and no wait. Great service!

Google User

These men are amazing!! I tried to "recover" my children's iPad with zero luck. I could not get in to the iPad at all!!! I seriously gave up and put the thing on a shelf for 2 years. My children and I are taking a 6 hour flight soon so I decided to Google apple repair. Experimac popped up. I took the iPad to them and dropped it off, came back in 2 hours and it was working!! Wiped clear like brand new!!! And guess what....no charge!!!!! What a blessing. I highly recommend Experimac of Fredericksburg.

Facebook User

Quick, professional service at a great price! Thanks Gabe!

Facebook User

Experisure 1 Year Limited Warranty

Our one year limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.