Reviews

Just bought a Mac from these guys. The service was great.Price was rights for I am very happy. Thank you

Experimac Website User

Get your phone fixed here. Great service. Would go back.

Facebook User

Amazing customer service, super quick and extremely helpful!

Facebook User

These are the new guys in town. They are friendly, they know their stuff, they go above and beyond! I walked out with a better than expected deal on repairs, upgrades and cost savings! Thanks for the alternative to high prices..

Facebook User

Best place in tonight to get your iPhone fixed! Very friendly staff, clean store, very knowledgeable and personable, I highly recommend you go here first!!!

Facebook User

Spilled a drink on our MacBook Air. Experimac team couldn't have been more helpful. Had the mac diagnosed and fixed within an hour. They took the time to back up our photos as well. Great pricing and service. Highly recommend.

Google User

Great group of knowledgeable guys. Very helpful. I have been to three other "computers fixers" and these are the best. Clean Store and near shopping and restaurants if you have to wait

Google User

Experimac fills a much needed void in the Gainesville market. Where can one fine gently used Apple devices, lovingly restored to factory settings, at exceptionally reasonable prices in a knowledgeable and unquestionably ethical milieu? Yes, there are a host of sources for Apple products in Gainesville or online, but they all fall short in one or more of the business practices mentioned. Moreover, they warrant their products for 90 days and, for $40 more, extend the warranty f

Facebook User

Experimac fills a much needed void in the Gainesville market. Where can one fine gently used Apple devices, lovingly restored to factory settings, at exceptionally reasonable prices in a knowledgeable and unquestionably ethical milieu? Yes, there are a host of sources for Apple products in Gainesville or online, but they all fall short in one or more of the business practices mentioned. Moreover, they warrant their products for 90 days and, for $40 more, extend the warranty for a full year. This is a small, intimate setting; only three men and none working on commission. My experience is that not only do they have each others' backs, they work collaboratively to sort out issues that invariably arise as Apple muddies the waters with new releases of IOS. This was a most genial experience, considerable time was spent sorting out my needs and supporting my decision making. I never felt pressured, nor did I feel belittled. Compare that experience with BestBuy (no knowledgable service at all) or the Apple shop nearby (very similar to visiting a large Apple store in a larger market -- get in line, we will get to you when we can, and if none of our offerings satisfy all of your requirements, well tough). Experimac offers an outstanding systems solutions experience built on a rock solid business model (from what I have read). The goal of Experimac is to exceed expectations and, I can say, they fulfill this absolutely. This is a rare and wonderful thing in an industry/product line where knowledge, problem-solving, service and honor are sadly lacking. Well done, Experimac and may you thrive in the Gainesville marketplace!!

Google User

Seriously, don't trust your Mac computer, laptop, iPad, or iPhone to anyone but the best! The experts at Experimac Gainesville can fix, repair, replace, or upgrade just about any Apple device! In most situations they can repair while you wait! They have an array of gently used Apple products to buy, they are very knowledgeable, friendly, and professional. I highly recommend shopping Experimac Gainesville the next time you need anything for a smartphone, laptop, or computer.

Facebook User

Seriously, don't trust your Mac computer, laptop, iPad, or iPhone to anyone but the best! The experts at Experimac Gainesville can fix, repair, replace, or upgrade just about any Apple device! In most situations they can repair while you wait! They have an array of gently used Apple products to buy, they are very knowledgeable, friendly, and professional. I highly recommend shopping Experimac Gainesville the next time you need anything for a smartphone, laptop, or computer.

Google User

You may have sent this review on Yelp, but I figured I would post it in few places so people would know about this great place.I had an iPad Mini Retina with a cracked screen and was limping along with it due to the Apple Stores being so far away. I really didn't want to make two trips to Orlando just to have it repaired. Then I saw Experimac open up right around the corner from Ocala and figured it was worth a shot. They were friendly and quickly replaced the screen and even hooked me up with a great price on an Otterbox case to prevent future cracks due to drops on my merciless tile floors.I was worried the screen might be inferior, but even with close inspection I can't even tell the difference. The iPad looks new again and no more worries about cuts and glass falling out when I use it. Glad to have someone I trust to repair my Apple gear close by.

Google User

Great staff!! So happy with the service. A+!!! Highly recommend!

Facebook User

I recomend this place. They fixed my MacBook in the same day. The staff was kind, polite and efficient. I really recommend this place. I was so happy with my Mac operating again....

Google User

I was at a loss this morning when my screen on my i-phone 5s decided to stop working. My phone was fixed in less then 30 minutes and it didn't cost an arm and a leg. My husband and I are more than impressed with the knowledge and service of the staff. We will be back for our every Apple need and then some!

Google User

While I may be biased, due to the fact that I work here, I feel it necessary to say why I give us five stars. I will not bad mouth our competition either. 1 - We are a locally owned business. Experimac has a known name, but each location is an individually owned franchise. This leads to... 2 - Our owner, my boss, is David. He is a kind soul, dedicated to customer service above all else. Whether you are visiting for service, products, or just window shopping, he will be sure t 3 - The rest of the staff. Both, Charlie and I come from customer service first backgrounds, and are proud of the work we do. We like to provide exceptional service, without breaking the bank. We will not try to sell you on more than we think you could use or need. So, you won't be asked to buy a washer/dryer with your screen replacement. If we screw something up, we will take ownership and inform you of the delay. If its our fault, its our fault. Dave is alright, and still lets us eat, so punishment is minimized to jokes and pokes, but never is the fault brought to your charges. Do not just take my word for it though. Come in, hang out. We, more than likely, have more movies than you could think of available to watch while you wait. Or if dancing is your thing, music is available too.

Facebook User

Yesterday, I went in to purchase a refurbished Macbook Pro. It was one of the best shopping experiences I have ever had for purchasing an electronic. The staff was pleasant, helpful, resourceful, and fast. They listened and responded positively to all my concerns as to what I wanted in a Macbook Pro. They were patient, as I tend to change my mind quickly and often, and kept bringing out more computers for me to try and decide on. They have a lovely inventory of high quality Macbooks (and I assume the same can be said for other Apple products). My biggest concern was having a laptop that I could play games on, and not only did they help me with finding the correct specs, but they went online and researched for me the best specs for the specific games I like to play and then compared those specs with their inventory to find the perfect laptop. Rarely will you find such personalized and caring service. The pricing was excellent and they gave me great discounts to help make sure that I got exactly what I wanted for a fair price. I was very hesitant in purchasing such an expensive laptop and switching over to Apple. However, the staff there made it worthwhile and comfortable. They are very knowledgeable about their products, the hardware, etc. Most importantly they were honest. They are not pushy sales people, but knowledgeable people who were more interested in me finding the product I liked rather than trying to make the most profit. It felt more like that mom-and-pop store experience than a corporation. The extended warranty can be used anywhere in the country (which is useful in a college town where people are moving around so much). They even set up the computer for me and showed me how to access things that I would need to start. Overall, I would highly recommend them to anyone looking to purchase, repair, sell, etc any Apple product. I have been to many Apple stores and other resellers, but never have I received that personal care and attention that should accompany the purchase of such a nice product. If that doesn't get your attention, then their amazingly fair prices should. Please check them out!

Google User

Excellent service, excellent staff that was attentive and patient. It was a wonderful experience trying to find the perfect macbook for me. I am very happy with my purchase, mostly because of the staff there who went through a lot of trouble to find a laptop that would satisfy all my requirements, including a fair price!

Facebook User

Great customer service. They fixed my laptop and iPad and I am very happy with the results. They even backed up all my documents and placed them back on my laptop after repairing it. I recommend them to anyone looking to purchase or fix your Mac/iPad. Very reasonable prices as well.

Google User

The guys here hooked me up with a quality used MacBook that didn't break the bank. The customer service was great and I will be taking all my apple products here to be serviced.

Facebook User

This is relatively new place, i think the Manager said it was opened in March. Anyways, I went into the store only ever owning an iphone and wanted to get a Macbook but not pay a small fortune for a new one. The guys there helped me out and hooked me up with great used Macbook Pro that didn't break the bank. The customer service was great and i will be going here for any of my Apple needs.

Google User

Fixed my iPhone 7 Plus right away and made sure that all my needs were met. Awesome customer service with a sense of humor. Thank you!

Google User

Excellent service! They were so helpful when other repair shops could not fix my problem. I was short on cash and before charging me they called other places to make sure I could not have my iPhone fixed elsewhere for cheaper. Will definitely use Experimac for all my future iPhone issues!

Google User

Great prices and customer service. They stayed late to fix my son's phone, which is used as a medical device, and allowed him to watch whatever he wanted on TV while waiting.

Google User

Was very impressed with the service. My phone screen was completely replaced in about 30 minutes and they gave me a huge discount. Would definitely come back here.

Facebook User

Mike was a wonderful help! He revived what I thought was a dead MacBook Pro after troubleshooting it for us. They do free diagnostics and if it needs a deeper look at the computer they only charge $25! Cheapear than any other place here!! Will come back!! You should come here too!

Google User

Excellent customer service! Great pricing and they entertained my 7 year old nephew as we waited for them to fix his ipad. Everyone should come check them out!!

Facebook User

Vey impressive and friendly behavior of the employee. The work was done pretty efficiently and smoothly. The price of repair was reasonable too. I would go next time if I need too and suggest other friends to visit Experimac, Gainesville if they have any issues with mobile, laptop etc. Thanks.

Facebook User

Great experience!!! These guys really know their stuff! In addition, they do not try to sway you or push you to purchase anything. They knowledgeably and professionally work their hardest to make sure you get exactly what you came in for. We traded two older Macs for a newer one and they gave us a very fair price! Finally, unlike other retail stores, they have the expertise to not only install, but customize their products to suit your needs. If I need anything "Mac" in the future I will definitely come here first!

Google User

Exceeded My Expectations! Trustworthy, Competent, and Fast Repair of my shattered iPhone screen. I recommend Experimac to any Apple-product owners and I'll be looking forward to doing future business with Experimac Gainesville, FL.

Google User

They provided great customer service and very knowledgable. I will continue to use them for repairs and purchases. They cleaned and fixed my daughter's laptop within a few hours.

Facebook User

I hIghly recommend Experimac in Gainesville. They provided great customer service to my daughter and I on all our Apple products. They were very helpful. They cleaned and fixed my daughter's laptop within a few hours. I will continue to use them. Their prices are very reasonable. All staff are qualified to work on Apple products.

Google User

I went to Experimac a few weeks ago to sell them an old ipad and macbook pro. They were courteous and informative. Based on the age and conditions of my old apple devices, I think they paid me a fair price. To anyone who needs Apple experts, this is the place to go.

Google User

Quick, patient and helpful service. Thanks y'all! �

Facebook User

I recently had a great experience with this store. Highly recommend for any apple products. Staff is extremely knowledgeable and helpful. The staff really cares about the customer which is extremely appreciated.

Facebook User

Experimac put the "Experience" in their name. Super friendly customer service and great overall experience! Thank you Experimac!

Facebook User

Experimac put the "Experience" in there name. Super friendly customer service and great overall experience! Thank you Experimac!

Google User

The customer service was on point. These guys told me the worst case scenario if they fixed my phone screen, I compared all prices at other places and they were the cheapest. Even though they warned me my home button could mess up because the 7 is a little tricky it all came out perfect and in a timely manor. Definitely going here for all my technology needs.

Google User

I bought a groupon last night to fix my cracked iphone screen. Went in this morning with no appointment and walked out not even 15 minutes later with a brand new iphone screen. Very fast and knowledgeable. 100% recommend this place!

Facebook User

The customer service here is unbeatable! If you are debating between two locations I would absolutely suggest going here because of the great service as well as how kind and friendly they are. I will be going here for all my Apple product needs from now on as the prices there are so reasonable.

Google User

I can't say enough great things about this place. The owner and staff are highly qualified, honest, friendly, knowledgeable, and just plain great guys. They take customer service to an entirely new level. They have made a customer for life. Thanks guys!

Google User

Needed a battery replacement for my IPhone 6 asap. Went in and took about 30 minutes. Great service, good prices, would go here again.

Google User

My Macbook was having problems so I took it to a store who ended up telling me that it would cost at least $600 to fix my computer. I almost bought a whole new computer, but luckily I took my broken computer to Experimac first. They were super nice and helpful. They fixed my computer within minutes and they did not even charge me anything. They saved me thousands of dollars and I am so thankful. Bring your computer here first if it is having problems! I definitely will go back there first if I have problems again.

Google User

They fixed my Iphone screen super fast and the cheapest in town!

Google User

I had an issue with my hard drive cable and many mac stores (even the one on UF's campus) said I would have to wait weeks and pay $100 or more. A friend suggested Experimac to me and said they were excellent. Excellent is an understatement. Experimac sold me the cable for over $60 less than competing companies and were super helpful. The staff is wonderful, I spoke with the manager Mike and he was by far the best employee I have ever gotten to work with over a personal issue. I give them 10 stars. Very satisfied!

Google User

Excellent sales and service. Got a MacBook Pro for a great price, and it is everything I need without paying full price for a new one. Highly recommend!

Facebook User

They are simply the best tech store in Gainesville! Don't lose your time looking for another place, this is it!

Google User

I recently had my iPhone fail during an iOS update with iTunes. Online Apple Support said it was a hardware issue and recommended that I either mail it in for repair ($$) or buy a new phone due to my phone being 2 yrs old ($$$). I found Experimac after searching Google, brought my phone to this location and in no time at all they successfully restored my phone back to normal. Experimac is where I'll be going for future repair needs of all of my Apple products.

Google User

I came in for a cable that I needed. Unfortunately, they didnt have the part that I needed, but the Tech on site pointed me in the right direction and offered to check some of my cables for me.

Google User

Great team very nice people they are willing to give you a chance best place for Apple products

Google User

I was referred by a coworker and couldn't be happier with my visit. Great staff, solid work, best price; these guys made my phone like new in under 30 minutes. Definitely the place to go for screen repair. I noticed a large selection of other Apple stuff too. Thanks Experimac!!!

Google User

Experimac is amazing! I went in there with a crashed computer that 2 other places told me it was dead and there would be no way to restore it. Within 24 hours, Experimac had not only fixed my computer, but updated it to the latest versions of IOS. I highly recommend going there if you have computer issues!!

Google User

The absolute best experience I have ever had purchasing a computer! Really! I have always been a pc user. Irma crushed mine a week or so ago. My son convinced me it was time to move to Apple and suggested I start with a mini. Since I use an iPhone and an iPad it seemed like a good idea. I found Experimac in Gainesville on line and took a drive. I picked out the mini I wanted and then Charlie & I can't remember his name - sorry - spent over two hours transferring information from my old hard drive, setting up my external hard drive to do its job more frequently and automatically, and taught an Apple novice how to use a very outside my comfort zone new to me computer and system. They were patient, kind and so very knowledgeable. I absolutely can not say enough good things about them and I strongly recommend them to any and all. Guys - thank you, thank you, thank you!

Google User

Great service and friendly workers!

Google User

I've used Experimac to fix my MacBook Pro (keyboard issues), iPhone 5s (battery replacement) and iPhone 6 (screen replacement and more). They've always been great to work with, friendly and quick. Plus their prices are the lowest in town. I trust them with all my Mac products!

Google User

This was probably the best experience I've had with a electronics repair store. Excellent customer service, clean store, and good deals on products and services. I highly recommend it.

Google User

"Great service, fair prices, they worked hard to overcome problems that all computers can cause! I would definitely use them again."

Google User

I got a i phone 6 screen replaced in 30mins just walking in, also got price matched to the lowest price I found, my new place for i phone repair..

Google User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.