Reviews

The service was excellent, I would recommend “experimac” to my friends.

Experimac Website User

Amazing service, so friendly and worker seemed experienced.

Experimac Website User

These guys did a great job, fast, and cheap - all 3. Friendly, courteous, and thorough. I highly recommend them if you need to get your device repaired.

Facebook User

Excellent customer Service!!! and they were very helpful with my questions related to trade and buy Mac products...Welcome to West End!!!

Google User

I dropped my iPhone into the water. After researching shops in the area that fix iPhones I came across Experimac. I called and was able to come in and have a diagnosis in just a few minutes. They did everything they could to fix it, but unfortunately it was beyond repair. The prices are what phone repairs should be instead of the marked up prices of what you would pay at an Apple Store or Sprint repair. The customer experience and professionalism at the shop was worth the trip alone.

Google User

I just exchanged bought a 2013 MacBook Pro from these guys and the experience was excellent. The gave me a good value for my trade in, transferred our data, and through in a warranty and free case. They were very knowledgeable and new computer is working great. Very happy. Thanks!

Google User

My phones vibrating sounded like something was loose or buzzing so I took it in to get it looked at. They fixed it within an hour and it just happened to be some loose screws in the phone! They charged me $25 to open it up and take a look. I had taken it to Apple the day before and they told me it was a hardware issue and that they could replace it for around $300. Awesome and fast customer service! Would definitely recommend!

Google User

Friendly staff and excellent service. Best shop for repairs

Google User

Great service and NO waiting for Apple store appointments.

Google User

I was lucky to have stumbled upon this new business to advise me on a trade in for my MacBook. The customer service is the best I have ever experienced and a great value for my trade in and purchase of a pre-loved MacBook Pro. I would highly recommend you take your Apple business to sell or buy Apple products to Experimac.

Facebook User

I was lucky to have stumbled upon this new business to advise me on a trade in for my MacBook. The customer service is the best I have ever experienced and a great value for my trade in and purchase of a pre-loved MacBook Pro. I would highly recommend you take your Apple business to sell or buy Apple products to Experimac.

Google User

I bought a pre-owned computer from this store. The staff were courteous and answered all my questions. I am excited about 1 year warranty they gave. Glad to have this store in Westend.

Google User

I had a broken display for IPhone 7 & went to Experimac. Staff was cordial & their response was prompt. Price is cheap compared to others in town. I will go here again if needed & recommend to anyone for any Mac/IPhone issues

Google User

Great customer service - I wasn't completely happy at first and they went above and beyond to fix my issue and make sure I was happy with the end result. Would recommend them due to their customer service they provided, keeping me updated, and ensuring I was happy with the end product.

Google User

Great alternative to the Genius Bar. Knowledgeable staff and competitive prices on used gear. Support local business come see the guys.

Google User

great service. Nathan went above and beyond on fixing my daughters iPhone. A++++ will use again !!

Google User

Wonderful fast efficient work! Very nice guys. Replaced my screen & fixed LCD in an hour

Google User

Great Customer Service, These Guys were extremely HELPFUL

Google User

I cracked my IPhone 7 display and visited multiple stores before visiting Experimac. The staff was amazing and repose was most friendly. Price they charged was lower than all others stores in town. I will visit again for any Mac/IPhone issues. They even buy, sell, repair and trade-in any Mac, IPhone, IPad devises.

Google User

Very knowledgable, honest, and compassionate!!! I will definitely use them for any computer issues I have in the future

Google User

My IPhone 6 screen was not responding and had ghost

Google User

The best Customer service, good trade value and pre-owned Mac books, iPhones are cheap. Coming to repair water fell on my iPhone it was not functioning screen went blank power was not coming. Glenallen experimac did great job of repairing my phone now it it is functioning as it was before. Job well done!

Facebook User

The best Customer service, good trade value and pre-owned Mac books, iPhones are cheap. Coming to repair water fell on my iPhone it was not functioning screen went blank power was not coming. Glenallen experimac did great job of repairing my phone now it it is functioning as it was before. Job well done!

Google User

I went to Experimac for broken LCD. While i was waiting i noticed range of Apple computers. I was impressed with the service.i would recommend this store repairs and to buy pre-owned Apple products. They did excellent job and handed my phone in 1 hr.i will definitely recommend to friends.

Google User

Very helpful staff, presented me with all kinds of options and finally let me settle on one that was best for me. Good selection and quality products without paying full Apple prices.

Google User

Really great place. My daughter broke off the home button on my iphone 7. The repair took about a day. The owner (Mark) was very friendly & explained about having to order a part, when I was waiting he explained about the services and products they offer. I was very impressed with the service. I will be back & recommend them.

Google User

Really great place. My daughter broke off the home button on my iphone 7. The repair took about a day. The owner (Mark) was very friendly & explained about having to order a part, when I was waiting he explained about the services and products they offer. I was very impressed with the service. I will be back & recommend them.

Facebook User

Basically took the phone to fix the charging port issue. I did not spend any money to get the issue resolved. The technical resolved the issue within seconds. Really recommend the service to anyone who is looking for fix the phone issues.

Google User

Very helpful! My iPhone 6 battery wasn’t keeping a charge. They put in a new battery under an hour at a very reasonable price. I recommend them.

Google User

Sold my MacBook Pro and it was a great experience. Explained to me why it was priced the way it was in a way that made sense to me. I would sell here again or even buy apple products from here, instead of dealing with an Apple Store.

Google User

Excellent Service! The level of professionalism from staff is mind blowing. My first encounter was with Mark; I was skeptical about paying a diagnosis fee. He shared he was ACTUALLY THE OWNER and he was confident his team would take care of the issue.I'm impressed with his attitude and professionalism and care about the customer. His excellent service made me impressive and would like to recommend with 5* rating.

Google User

Excellent service! Friendly, professional. and very timely.

Facebook User

Very helpful staff!!!

Google User

I heard about this through word of mouth and I'm glad that I found this place. The staff were very friendly and they fixed my iPad within an hour for a reasonable price. I highly recommend these guy's for any of apple product needs.

Google User

Had to replace my iPhone screen which was in pieces. Went to Experimac for the replacement. They took care of it and now, needless to say phone works like a charm. All in all, very quick and pleasant transaction towards resolution. Thank You!

Google User

excellent service

Google User

I needed a new charging port on my iPhone. Experimac fixed it before I could even have gotten an appointment at the Genius Bar. The repair was less expensive and the guys were much friendlier too. Excellent service, and if you need repairs for your Apple devices, don't hesitate to visit.

Google User

very nice and friendly enviroment,

Google User

Bought a MacBook Air and had an issue with it after two months. Brought it back and when they couldn't fix it they swapped it out for another similar model. Mark and Ryan were extremely nice and best of all solved my problem. With customer service like this you should be in business for a long time. Thanks again, I will be back for future purchases!

Facebook User

Love EXPRIMAC. they have great deals on MacBooks and IMACs with great service.

Google User

They did a great job working on my phone

Google User

Great customer service, reasonable pricing and quick turnaround. I have some issues with my Mac book display not working well. Took it to apple store and they recommended to replace the LCD display. Experimac has done micro soldering and they have fixed it in no time. Working great now. I definitely recommend this shop for all my friends.

Google User

Customer Service was amazing! They fixed my screen in a timely manner for a reasonable price! I will be returning! Thanks Experimac!!!

Google User

I went there to repair my old Laptop. Service is very good and I fixed my laptop so quick.

Google User

Super helpful staff and great prices for trade ins and buying used products.

Google User

Very nice people, and good efficient service.

Google User

Brought in iPhone for cracked screen and other problems which were expertly fixed in timely manner (few hours) turn around. Very helpful in selecting and purchasing new phone case to replace and protect my phone better than one I had. Very pleasant and knowledgeable. Now I have a place to go where for expert advice.

Google User

Amazing experience at this store. I really appreciate the attention I got and the salesperson knew what I needed and worked with me on the price and options for the mac I purchased. If you need a mac or repair, I highly recommend shopping here as an alternative to going to the Apple store.

Facebook User

The staff were personable, helpful, and honest! Very satisfied.

Facebook User

Very good service, turned my fully broken device as almost new with experimac. Excellent customer support.

Google User

The folks here were prompt and helpful. I intend to use them in the future.

Google User

These guys saved the day twice...wife's Dell took a dive and they completely reconfigured. Few days later a borrowed MAC died leaving daughters HS government project in limbo. Went up at closing time and they were able to find the file and save. Excellent prices and phenomenal service. Thank you Ryan

Facebook User

I got very good service at experimac for my Samsung TV repair. I was taken care very quickly at an affordable price.

Google User

Excellent service I got fixed it my windows laptop.

Google User

I had iPhone plus screen replacement and I loved their service and prices are reasonable

Google User

I trade in my old MacBook pro to retina. The transaction was quick and they also migrated data to my new retina macbook very quickly.

Google User

I came in with a PC not functional and they fixed me up with MacBook Pro to fulfill my needs. They were patient to setup for my use. I would recommend this store to people with limited knowledge of computers and systems.

Google User

YES! this place is amazing:) Mark has been extremly helpful and professional. If you need a Mac computer or computer accessories, this is the place to come. Prices are reasonable and computers up to date. I will recommend this to everyone!!!!!

Google User

Very helpful and professional service. They took the time and trouble to run down thoroughly the battery problem we had with our old MacBook Pro, instead of rushing to implement a quick fix. Will come back to them definitely in the future for all Mac troubles we have.

Google User

This company did a fantastic speedy glass replacement for me at a good price. They also fixed an iPad I had. The friendly service by Ryan and Mark was above normal. I would recommend this company any time

Facebook User

I had a great experience at this experimac in Glen Allen every one was very professional and my phone was fixed in no time. I would recommend anyone to go.

Google User

Ryan at Experimac did an excellent job of cleaning and replacing a battery for our MacBook. He turned it around for us in 3 days. The Apple store rejected replacing the battery and took 6 weeks to tell us. I highly recommend the quality service this company provides. We will be backSusan Dietz

Google User

Excellent service. Turned my dead mule into a thoroughbred. Love these guys!!

Google User

I took in a 10 year old iPod with headphone jack problems and home button problems. They took care of the problem explaining exactly what they had to do. Mark and his helper Ryan are very knowledgeable in all aspects of Apple. They will answer any questions about the Apple products. I recommend them highly.

Google User

Great service compared to the Apple store charging 700x more to fix a problem, highly recommend trying here before wasting your time and money down the street!

Facebook User

I've got a 2012 Macbook Pro and iPhone 6. And I refuse to keep giving Apple money every year when something shinier comes out. The guys here at Experimac have helped me so much to keep my stuff running at tip top shape. I was just in there today and Ryan helped me solve a lag issue with my laptop that was making my workday miserable. Bring your stuff here before buying something new.

Google User

I am very pleased with the patience, practice and service I received to upgrade my old Mac. I will definitely return for additional service in the future.

Google User

Staff here is extremely helpful, it's a very neat and clean store, and they make sure that you get what you need.

Google User

Just dropped my IPhone 7+ today, massive destruction

Google User

Technician and manager are very talented and Customer interaction is awesome. I felt like the best iPhone repair place in Glen Allen. I will recommend this place to my friends.

Google User

Experimac provides an excellent service! When there was an issue with Apple phone, Experimac was quick to fix it for me. Highly recommend this place.

Google User

Price quoted and the service are too good. Brian, the technician replaced my iPhone 6 glass and lcd within 30 mins leaving no hole unattendedGreat experience

Google User

Great service and no hassles. Mark sold me a MBP that was best for my needs, as opposed to whatever the "latest and greatest" is. Come upgrade time, I know I will look for another "pre-loved" MBP! Thanks again, Mark!

Google User

I had an issue with my iwatch and they fixed it in no time for a very reasonable price..Wow!!! What a service..

Google User

Very efficient, courteous and reasonable

Google User

Another great experience at this shop. It's the best place to go for all your Mac needs!

Google User

Very friendly and fast

Google User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.