Reviews

The service was excellent, I would recommend “experimac” to my friends.

Experimac Website User

Amazing service, so friendly and worker seemed experienced.

Experimac Website User

These guys did a great job, fast, and cheap - all 3. Friendly, courteous, and thorough. I highly recommend them if you need to get your device repaired.

Facebook User

Excellent customer Service!!! and they were very helpful with my questions related to trade and buy Mac products...Welcome to West End!!!

Google User

I dropped my iPhone into the water. After researching shops in the area that fix iPhones I came across Experimac. I called and was able to come in and have a diagnosis in just a few minutes. They did everything they could to fix it, but unfortunately it was beyond repair. The prices are what phone repairs should be instead of the marked up prices of what you would pay at an Apple Store or Sprint repair. The customer experience and professionalism at the shop was worth the trip alone.

Google User

I just exchanged bought a 2013 MacBook Pro from these guys and the experience was excellent. The gave me a good value for my trade in, transferred our data, and through in a warranty and free case. They were very knowledgeable and new computer is working great. Very happy. Thanks!

Google User

My phones vibrating sounded like something was loose or buzzing so I took it in to get it looked at. They fixed it within an hour and it just happened to be some loose screws in the phone! They charged me $25 to open it up and take a look. I had taken it to Apple the day before and they told me it was a hardware issue and that they could replace it for around $300. Awesome and fast customer service! Would definitely recommend!

Google User

Friendly staff and excellent service. Best shop for repairs

Google User

Great service and NO waiting for Apple store appointments.

Google User

I was lucky to have stumbled upon this new business to advise me on a trade in for my MacBook. The customer service is the best I have ever experienced and a great value for my trade in and purchase of a pre-loved MacBook Pro. I would highly recommend you take your Apple business to sell or buy Apple products to Experimac.

Facebook User

I was lucky to have stumbled upon this new business to advise me on a trade in for my MacBook. The customer service is the best I have ever experienced and a great value for my trade in and purchase of a pre-loved MacBook Pro. I would highly recommend you take your Apple business to sell or buy Apple products to Experimac.

Google User

I bought a pre-owned computer from this store. The staff were courteous and answered all my questions. I am excited about 1 year warranty they gave. Glad to have this store in Westend.

Google User

I had a broken display for IPhone 7 & went to Experimac. Staff was cordial & their response was prompt. Price is cheap compared to others in town. I will go here again if needed & recommend to anyone for any Mac/IPhone issues

Google User

Great customer service - I wasn't completely happy at first and they went above and beyond to fix my issue and make sure I was happy with the end result. Would recommend them due to their customer service they provided, keeping me updated, and ensuring I was happy with the end product.

Google User

Great alternative to the Genius Bar. Knowledgeable staff and competitive prices on used gear. Support local business come see the guys.

Google User

great service. Nathan went above and beyond on fixing my daughters iPhone. A++++ will use again !!

Google User

Wonderful fast efficient work! Very nice guys. Replaced my screen & fixed LCD in an hour

Google User

Great Customer Service, These Guys were extremely HELPFUL

Google User

I cracked my IPhone 7 display and visited multiple stores before visiting Experimac. The staff was amazing and repose was most friendly. Price they charged was lower than all others stores in town. I will visit again for any Mac/IPhone issues. They even buy, sell, repair and trade-in any Mac, IPhone, IPad devises.

Google User

Very knowledgable, honest, and compassionate!!! I will definitely use them for any computer issues I have in the future

Google User

My IPhone 6 screen was not responding and had ghost

Google User

The best Customer service, good trade value and pre-owned Mac books, iPhones are cheap. Coming to repair water fell on my iPhone it was not functioning screen went blank power was not coming. Glenallen experimac did great job of repairing my phone now it it is functioning as it was before. Job well done!

Facebook User

The best Customer service, good trade value and pre-owned Mac books, iPhones are cheap. Coming to repair water fell on my iPhone it was not functioning screen went blank power was not coming. Glenallen experimac did great job of repairing my phone now it it is functioning as it was before. Job well done!

Google User

I went to Experimac for broken LCD. While i was waiting i noticed range of Apple computers. I was impressed with the service.i would recommend this store repairs and to buy pre-owned Apple products. They did excellent job and handed my phone in 1 hr.i will definitely recommend to friends.

Google User

Very helpful staff, presented me with all kinds of options and finally let me settle on one that was best for me. Good selection and quality products without paying full Apple prices.

Google User

Really great place. My daughter broke off the home button on my iphone 7. The repair took about a day. The owner (Mark) was very friendly & explained about having to order a part, when I was waiting he explained about the services and products they offer. I was very impressed with the service. I will be back & recommend them.

Google User

Really great place. My daughter broke off the home button on my iphone 7. The repair took about a day. The owner (Mark) was very friendly & explained about having to order a part, when I was waiting he explained about the services and products they offer. I was very impressed with the service. I will be back & recommend them.

Facebook User

Basically took the phone to fix the charging port issue. I did not spend any money to get the issue resolved. The technical resolved the issue within seconds. Really recommend the service to anyone who is looking for fix the phone issues.

Google User

Very helpful! My iPhone 6 battery wasn’t keeping a charge. They put in a new battery under an hour at a very reasonable price. I recommend them.

Google User

Sold my MacBook Pro and it was a great experience. Explained to me why it was priced the way it was in a way that made sense to me. I would sell here again or even buy apple products from here, instead of dealing with an Apple Store.

Google User

Excellent Service! The level of professionalism from staff is mind blowing. My first encounter was with Mark; I was skeptical about paying a diagnosis fee. He shared he was ACTUALLY THE OWNER and he was confident his team would take care of the issue.I'm impressed with his attitude and professionalism and care about the customer. His excellent service made me impressive and would like to recommend with 5* rating.

Google User

Excellent service! Friendly, professional. and very timely.

Facebook User

Very helpful staff!!!

Google User

I heard about this through word of mouth and I'm glad that I found this place. The staff were very friendly and they fixed my iPad within an hour for a reasonable price. I highly recommend these guy's for any of apple product needs.

Google User

Had to replace my iPhone screen which was in pieces. Went to Experimac for the replacement. They took care of it and now, needless to say phone works like a charm. All in all, very quick and pleasant transaction towards resolution. Thank You!

Google User

excellent service

Google User

I needed a new charging port on my iPhone. Experimac fixed it before I could even have gotten an appointment at the Genius Bar. The repair was less expensive and the guys were much friendlier too. Excellent service, and if you need repairs for your Apple devices, don't hesitate to visit.

Google User

very nice and friendly enviroment,

Google User

Bought a MacBook Air and had an issue with it after two months. Brought it back and when they couldn't fix it they swapped it out for another similar model. Mark and Ryan were extremely nice and best of all solved my problem. With customer service like this you should be in business for a long time. Thanks again, I will be back for future purchases!

Facebook User

Love EXPRIMAC. they have great deals on MacBooks and IMACs with great service.

Google User

They did a great job working on my phone

Google User

Great customer service, reasonable pricing and quick turnaround. I have some issues with my Mac book display not working well. Took it to apple store and they recommended to replace the LCD display. Experimac has done micro soldering and they have fixed it in no time. Working great now. I definitely recommend this shop for all my friends.

Google User

Customer Service was amazing! They fixed my screen in a timely manner for a reasonable price! I will be returning! Thanks Experimac!!!

Google User

I went there to repair my old Laptop. Service is very good and I fixed my laptop so quick.

Google User

Super helpful staff and great prices for trade ins and buying used products.

Google User

Very nice people, and good efficient service.

Google User

Brought in iPhone for cracked screen and other problems which were expertly fixed in timely manner (few hours) turn around. Very helpful in selecting and purchasing new phone case to replace and protect my phone better than one I had. Very pleasant and knowledgeable. Now I have a place to go where for expert advice.

Google User

Amazing experience at this store. I really appreciate the attention I got and the salesperson knew what I needed and worked with me on the price and options for the mac I purchased. If you need a mac or repair, I highly recommend shopping here as an alternative to going to the Apple store.

Facebook User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.