Reviews

Good service!

Facebook User

Very friendly yet professional family ran business. We have many Apple products and will be coming Here for now on for all of are unfortunate problems to get them fixed quickly as possible as we can't afford to have them out of commission while running service calls on broken air conditioning units all over town.

Google User

Great service! Nice waiting area and quick service

Facebook User

Experimac has Extremely Great Service! Their prices are so Good!!! I confidently recommend you buy from them and save more money than you would if you had gone to the Apple Store.

Google User

Friendly and fast service from a locally owned business. Will definitely return.

Google User

The experience was wonderful. I decided to go here because it was close to my job. I went in today to get my phone fixed Patricia was very delightful in helping me. It only took an hour to get my phone fixed and it's good as new... Thank you guys soo much!!!!!

Facebook User

Excellent customer service, Awesome prices, had a pleasant experience working with Patricia and Dhan, they are very friendly and knowledgeable!! I will be definitely going back to this store. Totally satisfied!!

Google User

This is definitely a great store to go to with any Mac products, they are very professional and knowledgeable! ????

Google User

I have used this location in the Heights several times. Once to fix a cracked iPad screen. Another to purchase a used iPad and to have my Dell laptop wiped of it's memory. Trustworthy. Thorough. Fair pricing ...all with a smile!

Google User

I needed to get a MacBook as I am transitioning into real estate full time. I needed a good product but didn't want the price tag of a new one. The team at Experimac Heights were nothing less than amazing. The level of service and product selection is awesome. Both owners made me feel like family and had a level patience that was like no other. There were so many options, they walked with me through my "thinking out loud" process. They even offer financing options!!!The technical knowledge and customer service of "Dr. Dhan" was amazing as well. This team of folk know their business. I would encourage and recommend you guys to give them visit. You won't be disappointed. ????

Google User

I needed to get a MacBook and the team at Experimac Heights were nothing less than amazing. The level of service and product selection is awesome. Both owners made me feel like family and had a level patience that was like no other. There were so many options, they walked with me through my "thinking out loud" process. The technical knowledge and customer service of "Dr. Dhan" was amazing as well. This team of folk know their business. I would encourage and recommend you guys to give them visit. You won't be disappointed. ?

Facebook User

Dealt with Patricia and my experience was wonderful. We will be back again.

Facebook User

I purchased a Mini Mac several months ago and it works like a charm. I spoke to one of the owners and she treated me like family! I couldn't be more...

Yelp User

Experimac in the Heights has consistently provided me excellent repair service on several computers. I also purchased a mac mini from them and it is working beautifully. Friendly, knowledgeable staff and great value!

Facebook User

Hello we just went into the store today looking for a laptop great customer service and really helpful people to help you get exactly what your looking for would recommend this store to anybody.

Facebook User

Beautiful store full of pristine Apple products. Large selections friendly, knowledgeable staff.

Facebook User

Beautiful store with great Apple products. They have a great selection! Skip the line at the Apple Store. No offense.

Google User

Great friendly service and reasonable prices. All of the repairs that I had done were guaranteed Apple certified parts. I will be returning there anytime I need an apple repair or an apple product!

Facebook User

I was in a crunch while traveling for work in Houston, and these guys saved me when my iPhone charger port stopped working. They are super-friendly, professional, and quick!

Google User

great service !!

Facebook User

As a small business owner myself, I know how important it is to provide excellent customer service and professional care to your customers. The staff was professional and competent plus, the prices are still affordable. I had the opportunity to meet with the owner on my first visit and she was extremely knowledgeable and the service was Great. Since my first trip for a simple repair, I've already been back twice to purchase a refurbished MacBook Pro and to have my iPhone fixed. If you're looking for timely service and a reputable company The service and maintain your Apple products look no further. They've got customer for life. Thanks Patricia.

Google User

I can't say enough about my experience here. The people are professional and competent and yet the prices are still affordable. I had the opportunity to...

Yelp User

Great place. Honest, knowledgeable, great deals.

Google User

5 start place!! i hate paying retail price for anything and i dont like buying refurbished items. They typically offer PRE-OWNED instead. Thank God!! Was looking for an Ipad for my dad for Xmas... Patricia (co-owner) was phenomenal!! 5 Star service & price. 90 day warranty came with the iPad. Overall, great experience! Will be back for anything els

Yelp User

Patricia was amazing and helped me thoroughly! Her customer service was A+++++!!! The quality of the computer I recieved was like new and affordable! Amazing experience for my husband and I!

Google User

They saved my "vintage" iPad! The Apple Store spent 2 hours trying to fix it, but told me it was not possible. Of course, they tried to sell me a new one. Experimac fixed it for less than $50 in a jiffy! Great service, great family owned business! The Maddux family and Experimac-Heights are the best!

Facebook User

The Apple Store told me my Ipad was completely dead - no way to fix it. Of course, they offered to sell me a new one. The great people at Experimac fixed it up in a couple of hours for less than $50! Perfect! And the Maddux family is AWESOME!!! Great community members!

Google User

Experimac in the Heights is the best! I was certain my MacBook Pro was a goner after a run-in with an exploding can of tonic water that brought it to a screeching halt, but the wizards at Exerimac were able to revive it. I also bought a smaller, lighter MacBook to use on the go so I can leave my precious MacBook Pro safe and secure at home. Three cheers and five stars for my heroes!

Google User

I needed assistance after updating my software to the latest Apple release and I was no longer able to login due to a bug associated with the software update. I tried the Apple genius bar and they were no help. This was my first time using Experimac and they were very knowledgeable of the known software issue with the update. The turn around time, knowledge of the issue and ability to offer a quick solution at a reasonable price was greatly appreciated. I would recommend Experimac's service again and will use them in the future.

Google User

Brought my mac in for a repair after it would not start. The team was pretty quick in getting a diagnosis and quote for the repair. Patricia was very friendly, helpful, and professional. I would definitely visit again!

Google User

Great products and great customer service.  Would recommend them to anybody who is needing a Mac product or services.

Yelp User

Awesome customer service, repaired one of your MacBook on the spot. Had our other MacBook ready the next morning.

Google User

Fixed my a iPhone 6 + and my MacBook Pro on another occasion . Very friendly and personable staff. They stand by the fix with a smile.

Google User

Able to fix my PC quickly and with no surprises, will definitely use again.

Google User

Customer Service is always Exceptional! Trisha listens to your needs and always gives you honest and straight forward information so you can make the right purchase. I will keep going back for future purchases and upgrades.

Google User

Trisha and her staff are very helpful and really listen to your needs. We have bought two MacBook pros from them and recently upgraded to a newer larger version. We will continue our business with them for future upgrades and purchases.

Google User

Love Experimac in The Heights!! I had a cracked iPhone 6 screen. I checked prices at the Apple Store and then checked Experimac. Hands down, no competition. Experimac not only saved me money, but they fixed it in an hour and a half........not 3 - 5 days. It was a win win situation for me. Great people and a great service! Thanks Experimac - The Heights!!

Yelp User

BEST PLACE EVER! I cannot believe they could ressurect my very dead, very cracked, partially shattered iPad back to life......for only $100!!! THANK YOU!

Facebook User

Took my MacBook in to get repaired and they diagnosed it and replaced the hard drive in an evening. Great group of folks and quick service.

Google User

What a gem! The staff is knowledgeable and prices are reasonable. They have a great selection of refurbished Apple products that look like new. I would travel to shop at a store like this, so I’m really pleased it’s so conveniently located in my Heights neighborhood.

Google User

Mike & Patricia are two of the most lovely people in the tech industry! I am absolutely giddy to have their shop so near my office. Three purchases, so far, and I'll definitely be dropping by the next time a repair is outside of my expertise or I am in need of another piece of equipment!

Facebook User

We went looking for a refurbished MacBook and stumbled across Experimac in the Heights on the web. When we arrived, the staff was helpful and friendly and...

Yelp User

I bought a mac book pro. I was on a budget and they helped me find the computer with the components that I needed to be successful. They did not try to oversell me! When I came in to buy, they had the computer set up and ready to go. They walked me through the initial set-up. Great people, great service. You won't be disappointed!

Facebook User

They are amazing! They had my phone ready in under an hour! Thank you for being close and making it easy!

Facebook User

Experimac is amazing! They had my phone in and out during my lunch break! Great price. Great staff. Great experience. Highly recommend.

Google User

My daughter threw my phone and cracked my screen. I called that day and scheduled an appointment. They estimated about an hour to fix and test. It actually took less than an hour and great customer service. The quoted price was the price I paid for and no surprises! Friendly, Punctual and Professional! They even had an area for the kids to watch cartoons while we waited! Awesome!

Google User

Great quality customer service, support. Well experienced professionals.

Google User

Honest and integrity are the two words to describe the staff at Experimac Houston Heights. Thought I needed a new hard drive in my iMac but a self inflicted wound was discovered and repaired SAME DAY. Price points are reasonable. BTW I priced the Mac products on hand.... Don't be afraid of used and don't be afraid to shop here. I left an order for a 12" iPad pro should one cross their door. Thank you Patricia

Google User

Went in on Friday with the back of my MacBook popped open and found out that the battery had swelled to the point the back couldn't stay closed. They ordered one and it went in on Monday. Found out that's what had made my track pad stop working ions ago! Great store, great service, very good price.

Google User

What a wonderful experience at this location. Made me a tremendous offer on my iMac. We're prompt professional and a great company to deal with

Google User

Just appreciate the great work and great service here. They clearly lay out your options so that you feel fully informed and up to date on the work needed (or not). Grateful to find someone I can trust with my computer outside the Apple Store. Worth driving all the way out from Sugar Land.

Google User

My wife took 2 computers there for updates. Excellent service and great prices for work done. Friendly and helpful staff. Thanks!

Google User

My 6 year old iMac suddenly stopped working and it wouldn't even turn on or make a sound. After unsuccessfully trying some simple troubleshooting at home I decided to take it to Experimac Houston Heights for a diagnostic and repair. I was very impressed with how convenient my whole experience was. Upon arrival I met the owner who provided excellent customer service and explained a few of the possible problems. She offered a diagnostic for a low cost that would later be credited to me if I subsequently completed the repair. I went for it and on the same day they found the problem, called me to consult if I wanted to move forward with the repair, and completed the whole thing. I took my computer there today around 11am and now (7:30 pm) the computer is fixed and on my desk. I don't think it gets any better than this. I thought the price was fair. The staff was very polite and friendly.I recommend this place to anyone with an apple product. Don't waste your time at the Apple store.

Google User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.