Reviews

Had an great experience with Experimac!!! Customer service was outstanding, they kept their word and had my iphone ready when they said..and not to mention the cheapest prices in town when it comes to fixing cracked screens!! Thanks Adam!!

Google User

Don and Phil were extremely helpful in diagnosing and fixing the problem with my iPhone. They replaced the broken part in a timely manner and had my phone back in my hands when promised. Courteous service AND a great warranty on my repair make for a good customer experience. Thanks, fellas.

Google User

The best store ever! I was searching for a repair shop to fix my iPhone after a competitor in the area did NOT do anything correctly. This repair shop told me that the previous place (which I can't say on here who it was) they left screws out, taped down my iPhone screen and made it look horrible. But Experimac did everything correctly, I stuck around the store as I only have one phone and they told me as soon as they opened the phone that there were some "issues" with the device.... Long story short, they fixed my iPhone and now I can actually use it, vs previously I couldn't. Thank you so much Experimac!

Google User

I stopped into Experimac today and they were great! The place was immaculate and very modern looking. The staff was friendly, knowledgeable, and proud of the work they do. They even gave me a tour of their backroom repair shop, where their technicians are always grounded to prevent any kind of surge to the device they're working on. I know where I'll be going with any issues with my Apple products.

Google User

Great experience & reasonably priced repairs. I had an iPhone screen replaced today and was in and out in no time. Phil was a great help! I highly recommend Experimac!

Google User

Excelente service, profesional and friendly staff. Repair my device and made it work like new. The store was immaculate!!! Thank you Experimac

Google User

Very nice people. Great work. Went above and beyond and stayed well over 40mins past closing time to help with a totally different iPhone issue! Definitely recommend!!

Google User

Very nice people. Great work. Went above and beyond and stayed well over 40mins past closing time to help with a totally different iPhone issue! Definitely recommend!!

Facebook User

Experimac Lexington > Apple Store all day, every day! Fast, Efficient repairs, friendly, knowledgeable technicians, and the highest quality gently-used Apple devices. Save money on your favorite devices.

Facebook User

Great place and prices! Front Camera was messed up too and they replaced it for free! Also have a great finance program. Great customer service too. Everyone is so friendly especially Phil but honestly everyone who works there was really friendly and nice! Also, had my phone finished in less than an hour and use Apple Product screens unlike other stores that use Chinese screens that break easily!

Google User

Very quick to assess and identify the problem as well as provide the best options for me. Great selection of used devices as well!

Google User

Great customer service and reasonably price. Will come back if I ever have any other cracked screens!

Google User

Really easy to just drop off my iPhone and have my battery replaced! They helped me with preserving the life of my battery with good tips on future use!

Google User

Great new store everyone should check it out!!!

Google User

Phil and Binod were very helpful. The guys were very patient with my ignorance of my devices. If you have trouble with tablet, phone, or computer, stop and see them.

Google User

Great costumer service and reasonably price. Friendly Staff.

Google User

Great customer service and fixed my issues promptly. I will never go to the Apple Store again. Apple has appointments and can consume your entire day.

Google User

i brought my son's badly damaged phone in to them from where our dog chewed on it they replaced the screen, battery, and camera at very reasonable price with short turnaround time. Phil and Binod were a big help thanks guys.

Google User

Excellent service looked at connectivity and immediately figured out it was not an internal problem, just something disabled. Very friendly and helpful knowledgeable about PC and Mac. Thank you for resolving a situation quickly. Thank you very much Binod

Google User

All the employees were very cooperative, I brought my phone to them and I had multiple problems with it but they were able to fix it. Highly recommend!

Google User

Experimac's team is AWESOME! Very friendly, knowledgeable and dedicated to the customer's service. They will take the their time to go over several different options of computers, to get you into something you will fit your lifestyle and need. Very upfront about cost, trade-in cost, models...if you ask it you will get the honest answer. My experience with Don's group - Binod, Phill, Procesa, and Cambria is wonderful. I will be directing all friends and family his way, because the cost of their refurbished Macs are under one year warranty!!!! Thanks Guys!!

Google User

This was a fantastic place to bring my phone to be fixed! The service was sublime and categories out in an efficient and time-effective manner. I will DEFINITELY bring my others fixes here when warranted!

Google User

Great service all around!

Google User

I went to them to have my battery replaced and let me just say great people and phenomenal service :)

Google User

Phil and Binod were extremely helpful and the prices are perfectly reasonable. Highly recommend!

Google User

I was extremely happy with the service that I got at experimac regarding my iPad. They fixed the problem and I wasn't charged. Both Binod and Phill were very nice and knowledgeable. I will definitely come back with any further problems.

Google User

Very nice and caring staff. Binod was very nice and help me solve my problem.

Google User

Just had a minor diagnostic done but they found my problem and gave me the fix. Nice bunch o' folks. Esp. Phil!

Facebook User

Great service ! I rec to anyone.

Google User

I called Experimac and their help was outstanding. They helped me clean up my I-Mac and provided excellent service after the fact. Binod was efficient and extremely knowledgeable. I will definitely use them again and tell all my friends.

Google User

I had them replace the cracked screen on my iPhone 7 plus my phone now looks brand new they even waterproofed it again. Great Service and Phil was great on the repair. Thanks guys !

Google User

Fast service, affordable battery, friendly staff.

Google User

Great fast and friendly services. Phillip and staff can't remember the other reps name we very nice and knowledgeable about my daughter's iphone6 plus and repairing her LCD screen. Thanks guys

Google User

Phil was a great help today. I will definitely be returning to Experimac for future tech repairs/needs.

Facebook User

Awesome place! I am very satisfied with my phone and the customer service as well. Love it! Thank you guys!

Google User

They got my phone working when it wouldn't charge. They worked magic! Phil was great and very knowledgeable.

Google User

Experimac was great experience. Binod was very helpful and the turnaround on the work done on my MacBook was very fast! I highly recommend anyone who needs repairs done on Apple proud cuts to come to Experimac!

Google User

Great service! Binod, was really nice and help me fixed my problem. I will definitely come go back there, if I had any problem with my Apple product. Thank you!!

Google User

Very great service amazing people

Google User

Phil did a quick good job! Would recommend to anyone

Google User

Amazing store and proprietor. Got what I needed. Provided plenty information and demonstrated equipment I wanted to check out. Check this place out before buying any MAC equipment.

Google User

Phil stayed after and called me to keep me updated on everything that was going on and figured out my issue in one day and was a great experience

Google User

Great service, employees, and location! You couldn’t ask for anything more in a store!

Google User

Absolutely love the location and the employees! I highly recommend this to anyone looking to buy or sell Apple products!

Facebook User

Binod is a great phone repair man. Done in a timely fashion.

Google User

Had iPad 5 gen repaired Phil did an excellent job with quick turnaround

Google User

The staff are friendly and helpful. The battery exploded in my MacBook Air. The Apple Store name me wait about 30 minutes and then told me they wouldn't look at it because it was "too old" even though it was only 5 years old. They also refused to take the battery out to avoid further damage to the intact and functioning hard drive. I took it over to experimac and they had it fixed within a day at a very reasonable price. They also showed me some tips and tricks to avoid further battery issues and to tell when the battery integrity may be compromised. The store is very nice with a variety of new and refurbished Mac products at a variety of prices. i will definitely be back for further repairs or new purchases in the future!

Google User

I was in and out with a new screen in no time! Phil provided great customer service as well! I would highly recommend!

Google User

Awesome customer service and knowledgable staff. Binod was very helpful on all the questions I had. Would definitely purchase from them again!!

Google User

They were really good with fixing my laptop

Google User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.