Reviews

Outstanding service. The most kind, honest, and reasonably priced people you will ever do business with.

Experimac Website User

Great store and even better service! I met owner Jeff yesterday at an MISD event and he invited me in...Luis explained everything in great detail, yet with concise expertise and simplicity for me, a new MacBook user - I love it by the way! Couldn't say enough of the fantastic experience shopping here this afternoon - recommend to all!

Facebook User

Very friendly and knowledgeable

Google User

Great place and friendly staff. They seriously get you all set and squared away fast. No hassle or gimmicks. Love it!!, will definitely recommend to all my friends and family.

Yelp User

Great product and excellent customer service. I got and iPad 4 at a great price. I won't shop anywhere but Experimac for my Apple needs!

Google User

These guys are seriously the best.Jeff took 2 hours out of his day to go over all of the options and specs with me and now I'm going home with a fantastic new computer. Can't recommend highly enough. The level of service is unmatched.

Yelp User

These guys are great! I have had them fix two of our MacBook Pros. The work was done quickly and professionally. They don't try to sell you on things you don't need. You can also purchase accessories through them, which can save a trip to Apple Store. We will definitely be taking our other computers to them!

Yelp User

My MacBooks stopped working and was dying every chance it could. I need it fix and I was struggling to find the right people to work on it. I had been to two other local McKinney computer stores and was disappointed by their lack of effort, professionalism, and service. Then I found Jeff and Luis at Experimac. They are professional detail oriented and really care about their customers. They told me it would take some time because my Mac had to go to the Apple Store to get warranty work done. But they did all the legwork for me and got my computer back to me and working properly. They went through it thoroughly to make sure everything was working right after it came back from the apple warranty work. I'm a lucky person the have found  such great professionalism. And I'm extremely lucky to have found two friends like Jeff and Luis who really care about customer satisfaction. Next time I have a phone or computer issue, I know where to go!!!

Yelp User

They're extremely efficient and dependable. My iMac's hard drive was almost dead. I got an upgrade to a solid state drive at a good price and quickly.I would recommend them without reservation.James LewisMcKinney

Google User

Great customer service! Very friendly! Super quick! Will definitely see them when I have any Mac difficulties! Thanks!

Yelp User

They breathed new life into a 2010 iMac with a failing hard drive. Computer had all sorts of issues, which they resolved completely.  Now, it's amazingly fast with a new drive!  Highly recommend these folks - excellent hours for availability and quick service!

Yelp User

Went in to get my home button fixed on my iPhone. Draeger had it fixed in no time. Very professional and knowledgeable about their job. Would highly recommend it for your phone, tablets, and computer fixes.

Yelp User

Great place for all things Apple!Everyone there is wonderful, plus my Mac runs better than ever. Cannot recommend enough!

Facebook User

Was searching for an ipad mini 2 to use for my drone. I went to a few stores and none had them. Happened to find these guys in a craigslist ad!Went over the store to check it out and was very impressed.They had what I needed, great price, and even threw in a free cable! The owner and staff are helpful, nice people. If you're looking for some mac gear or need your gear fixed up, give them a try. I was happy with my visit and will be back.

Yelp User

Awesome experience - excellent service! I have a 2013 Mac Book Pro that was taking forever to load. They upgraded my hard drive and now it works like new. Plus they did it in less than 24 hours. I highly recommend Experimac

Facebook User

Absolutely amazing. Jeff helped me and my fiancé get a laptop. Extremely friendly environment and excellent service! Definitely will be coming back.

Facebook User

excellent service. helped make my 2010 mac not just useable but enjoyable again. so grateful. not only that, they were kind. would highly recommend. and while i hope i don't need to see them again anytime soon, i'm so glad to know they are there.

Facebook User

This store is great if you are new or old to Macs. They carefully customized my iMac for exactly what I need for my office use. I like the way they helped me work through learning some shortcuts and answered all my questions. Highly recommend getting anything Apple at Experimac!

Facebook User

Thank you for the quick repair of my iphone 5c!! Had a new screen on in 40 minutes! Great store! Great service!

Facebook User

Fantastic service and super friendly employees! Took my phone right away and fixed in 45 minutes. I had a completely shattered screen. One of the employees, i forget his name but I know he mentioned he was new, talked to me a good long while and made me feel comfortable. I really enjoyed getting my phone fixed! (boy, those are words I never thought I'd say) Will recommend to anyone!

Yelp User

You can not beat this crew, they are always willing to help you with any and all Mac. Plus, these prices on iPad, iPhone, IMac , MacBook Pro are really great. If you live near this place go and I mean NOW..

Facebook User

Jeff and the team at Experimac McKinney have shown dedication to Customer Service Excellence beyond belief! I originally received a referral to Experimac from Radio Shack when I inquired about a crack in my visually impaired son's iPad Mini.  We took a chance and went to the location and were surprised to find a wide selection of Apple products available for purchase.I was able to upgrade my son's iPad Mini to a regular iPad and an Otterbox protective cover for a great price as well as get the iPad Mini repaired along with a protective cover for my youngest son for an extremely reasonable cost.  Jeff and his team would stop at nothing to ensure that we received the best service and repair possible.  I would recommend this location to any and all working families who are in search of more bang for their buck as well as an exceptional customer experience.  We will be turning to Experimac exclusively for all our Apple product needs!

Yelp User

Jeff rocks! He was very helpful and friendly! I would definitely recommend you check Experimac out! Five Stars for sure!

Facebook User

GREAT PLACE!  These guys are top notch. Jeff helped me with my iMac and external hard drive after they went down due to accidental adware down load (curse you mackeeper!!). Anyway, like I said top notch customer service! They called numerous times with updates and worked tirelessly to figure out why my external hard drive wouldn't work properly. They have phones and a whole bunch of other stuff Mac related. If you're looking for a place like this you won't be disappointed.

Yelp User

Great service from this store! Knowledgeable on apple and good prices. Will go again.

Google User

Best Mac people on earth,,,,,by a Mac person since 1984

Google User

Outstanding knowledgeable service from Jeff and team on all that is Apple. Quick repairs of my daughter's iPhone screen which save me from a pricey trip to the mall.

Google User

Went in to pick up a refurbished laptop for my girlfriend who just started nursing school. I was very impressed with the way I was treated as a customer. They have great products and are very reasonably priced. I recommend this store to anyone.

Facebook User

A colleague of mine needed help with her computer and I only make referrals to the people I can trust so I put her in touch with Jeff at Experimac. He was able to retrieve all of her data when the Apple Store said it couldn't be done!! She lives in Austin and shipped her computer. All was done and well within a week and she didn't miss a beat of work. Thank you Jeff!

Facebook User

This store is great if you are new or old to Macs. They carefully customized my MacBook Air for exactly what I need for my personal and business use. I like...

Yelp User

Awesome place...Husband Purchased IPad their for Our Niece...Great IPad, Great Service...Shop Local....

Facebook User

Experimac installed a SSD upgrade in my '09 iMac a few weeks ago. They imaged the old drive, installed the SSD upgrade, and restored the image, breathing new life (and speed) in the six year old iMac. Price for the upgrade service/data transfer is reasonable, and there was nothing else to do after the upgrade besides plugging everything back in and enjoying a much faster iMac!

Facebook User

Lewis at Experimac in McKinney, is legit! 24 hours ago, I thought I was facing the prospect of having to purchase a new laptop after my MacBook Pro crashed. I took my laptop to the guys at Experimac, and now have a blazing fast SSD Drive & hard drive cable ribbon replacement. All of the data from my old drive was moved to the new drive. Don't waste your time with Geek Squad or anyone else. Go check out Experimac in McKinney for all your computer repair/replacement, and phone upgrades. Price was incredible too

Facebook User

Jeff and his staff are AMAZING!!!! Jeff took the time to walk me through whatever I needed help with. BEST customer service I've ever received. No need to buy a brand new macbook when you can get it for half the price from Jeff! Go see him!

Google User

Took my four year old iPad into them as it was froze up, nothing I did would restart it. Sad thought I was going to need to buy a new iPad.He ran some diagnostics and soon had my iPad rebooted and downloading from the sky. Great customer service and knowing people. The were very helpful and explained all they did. I will definitely be returning there, I might even change from a microsoft persoft person to an apple person. I sure love my pc though and my Iphone and Ipad.

Google User

I thought my four year old iPad had died, it was stuck on with the apple showing and would not start no matter what I did. I decided to take it to this store Experimac in McKinney. He plugged it in made sure the battery was working then plugged into his computer and did some magic and pretty soon my iPad rebooted or something and the cloud downloaded everything back on to my iPad. The iPad is still working and I am a very happy user. I will be going back here when I decide to upgrade. It did not take him very long and I could tell he knew what he was doing. All you Mac users should check him out. Thank you very much for saving my iPad.

Facebook User

Great knowledgable staff. I was able to upgrade an old Macbook Pro and pay much less than a newer one for about the same speed. This guy knows how to take care of his customers, Would recommend.

Google User

Jeff and his team are exceptional!  I was referred to Experimac by Brian Pierce/Creating in Cahoots and am so glad I was!  So far, we've had three computers worked on and upgraded. These were not easy upgrades - software issues and unexplained problems made the process take much longer than anyone expected. Through it all, Jeff and team were pleasant ( even when I was not!) and professional, clearly wanting only what was best for us.  Their commitment to customer satisfaction is enviable and unique. If you want good advice, a repair or upgrade, or to buy just the right product, this is the place to go. Now if they just had a coffee bar in the place....:)

Yelp User

One of the best customer service experiences I have ever received. Was having a few issues with my iPhone - the camera wasn't working right and that is a BIG problem! Lewis found out what was going on and within 30 minutes, I was out the door. Will definitely be back if something comes up again!

Google User

Best customer service I have ever had anywhere! Glad I had bought my iPhone and got it fixed here. Really feel welcomed and will be coming back if I ever need something.

Google User

I have nothing but praise to give for this business - knowledgeable, friendly professionals willing to go the extra mile in diagnosing both hardware and software issues. I will be back again!

Yelp User

These guys saved my bacon (really my MacBook Pro)! So happy to have someone local who understands Mac technology.

Google User

The customer experience here is incredible, I had the pleasure of purchasing a macbook pro (currently typing on) from Jeff Thwing. i won't go anywhere else for my computer needs.

Facebook User

We visited the store in McKinney to have my sons iPhone screen repaired. Jeff and his team were able to fix the screen and not only make my son happy but me and my wallet happy! There was a quick turn around time and we had a very pleasant and personalized experience from the minute we walked into the shop. I highly recommend Jeff and his team for any Apple repairs.

Google User

We visited the store in McKinney to have my sons iPhone screen repaired. Jeff and his team were able to fix the screen and not only make my son happy but me and my wallet happy! There was a quick turn around time and we had a very pleasant and personalized experience from the minute we walked into the shop. I highly recommend Jeff and his team for any Apple repairs.

Yelp User

Hi Everyone, My son the techi in the family always took care of my needs but when he got married, I needed to reach out to other people. My son recommended Jeff from Experimac. I when down there to get my ipad up and running as it did not download anything. Jeff just had to back it up and done. He did not make me feel dumb and he felt like not charging for his service. Actually, I would not have minded to pay as he was the first tech Guy that did not make me feel back like

Facebook User

I honestly can not say enough good things about this location. Jeff and Louis are not only pro's when it comes to apple products....their customer service is excellent and honest.

Facebook User

Took my iphone 6 plus in for repair after a failed self repair. They diagnosed the problem and corrected my mistakes. Price was more than fair. I will certainly be a repeat customer.

Google User

Amazing costumer service! Walked in 10 minutes to close and they stayed after to help me fix my phone button. These guys really know what they are doing. I chose to go here because my family sings praises of this place and now I know why! These people really care about their costumers! Will be going back whenever I need some help with my phone!

Google User

Fantastic customer service, great prices and fast turn around. What more do you need? Jeff and Luis have worked on my Mac Book Pro and IPad and had them both repaired/upgraded in less than 24 hours. They are life savors. I highly recommend Experimac and will always use them for all my Apple needs.

Google User

This store is great if you are new or old to Macs. They carefully customized my MacBook Air for exactly what I need for my personal and business use. I like the way they helped me work through learning some shortcuts and answered all my questions. Highly recommend getting anything Apple at Experimac!I liked the service and products here so much I went back for a iMac for my office and a Macbook Pro for my daughter. I also got accessories, keyboards and mouse. It is affordable and so easy to shop here. The Staff is super friendly and always willing to help no matter how big or small your needs.Go there as quick as you can or you will be missing out!!

Google User

Extremely professional. I bought an iPhone 6 from them and could not be more happy. They moved all of my texts, photos, and numbers. They had me in and out in no time. I would recommend them to anyone.

Google User

I took them my precious MacBook Pro unpun which all of my college classes depend. I was nervous. Programs had been freezing, crashing, and causing me no end of frustration. My husband was afraid the hard drive was dying. It's about 4 years old. Jeff talked to me on the phone and laid out all of the prices in front. I showed up and met Jeff. He put me at ease. He ran a bunch of tests and didn't find any software issues. Given it's age, he agreed that the hard drive was going. I thought that since I was there that I'd upgrade the RAM too. Jeff talked me out of it! He could have easily gotten more money out of me. Instead he asked what I used the computer for and said that I didn't need the extra RAM. The solid state drive they were installing would give me the speed I was wanted. This helped me trust him. So I left my computer in his hands overnight. (Note: If I'd been able to bring in my computer when they opened at 10 AM, they could have finished everything on the same day.)I picked it up the next day. It was ready to go! He'd installed a free anti-malware program and removed two trojans on my system. He'd tested the battery and said it was still good.My laptop is now zipping happily along. Nothing freezing or hanging or crashing. I'm so very happy. His prices were reasonable and explained up front. For a small (compared to the cost of a new MacBook Pro) investment, my laptop is acting like a new one.We're planning on taking them our iMac later. We'd thought our only option for it (it's Old) was buying a new one. I have faith that Jeff and his employees will be able to breathe new life into it.So yes, I'm going to use them again.

Google User

I have a 2007 macbookpro, which has been working great until about 2 months ago. Of course apple thinks this machine is a pos that is worthless and offers no support whatsoever!!! Nice. Long story short, I found Experimac of Mckinney who gladly and efficiently worked on my machine. They replaced the old spinning hard drive with a new solid state drive, fixed a few software glitches, and did a nice check of the whole machine. And they were reasonably priced, and humble. Very nice people too.Recommend them to anyone.

Google User

Needed new batteries for our IPhones. Went to ATT and they recommended Jeff at Experimac. He was extremely helpful and the price of the battery was very reasonable. I also took our laptop to him to get "debugged" as it was running slow. Even though it wasn't a Mac he worked on it and again, charged a very reasonable price. I will recommend him to all my friends.

Facebook User

I stopped in right before closing needing a new battery for my iPhone6. They were so helpful and had me fixed and out the door within minutes. AND saved me a ton of money compared to what the Apple Store quoted me.

Facebook User

I am so happy to find Experimac. My iphone crashed and I bought a new one. Everything transferred to my new phone EXCEPT my saved voice mails. My Daddy went to Heaven last year and I had several voice mails from him. Jeff had my phone repaired in no time and I now have my messages. Thank you so much Jeff for being so kind and understanding. I pray blessings over your business for continued success.

Facebook User

The owner at this store, he strives to provide the quality replacement to their customers, highly recommend!!

Facebook User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.