Reviews

A month ago a huge storm hit our house and I believe that lightning blew out my stand alone MAC computer which I had paid over $1500 for and had only owed for 4 years. I had a surge protector, or so I thought, but still in the morning, nothing. I had it checked out by two other MAC companies, one who wanted to charge me $50 to look at it and one who didn't. (I believe the companies were Simply Mac and another one in Green Hills) They both came back with the same result my mother board was shot and it would cost $700 plus to fix it and they only warrantied the part for 90 days. Plus it took them a week each time to come back with this information after multiple calls for updates. I decided at that time to go back to using a PC since I could not really afford the repair at that time especially since they could not warranty it for any reasonable time. I asked Simply Mac to retrieve my files and make it PC available which they would do for $125. That took another 4 days but then although I had been specific in my request they still had not formatted it to PC standards. At this point a friend suggested a new MAC company. Scott at Experimac was wonderful! He responded to my requests for information quickly and offered to look at my MAC for free. He was sympathetic and generous with his time. And although they too found out that the mother board was damaged they offered to transfer all my files for free, just because. Which they did a in a very timely manner. Thank you! Nikki (Diana Nikkels)

Google Plus User

I recently had an opportunity to have two laptops upgraded at Experimac. I am thankful for a convenient option that also offers excellent service provided by people who genuinely care for their customers. Thanks Experimac!

Google Plus User

The guys here are professional and do good work. I'd recommend anyone who needs work done on phones or computers to come here. Thanks guys

Google Plus User

I bought a refurbished phone at a good price and they got all my old info switched over easily to my new phone.

Google Plus User

A month ago a huge storm hit our house and I believe that lightning blew out my stand alone MAC computer which I had paid over $1500 for and had only owed for 4 years. I had a surge protector, or so I thought, but still in the morning, nothing. I had it checked out by two other MAC companies, one who wanted to charge me $50 to look at it and one who didn't. (I believe the companies were Simply Mac and another one in Green Hills) They both came back with the same result my mother board was shot and it would cost $700 plus to fix it and they only warrantied the part for 90 days. Plus it took them a week each time to come back with this information after multiple calls for updates. I decided at that time to go back to using a PC since I could not really afford the repair at that time especially since they could not warranty it for any reasonable time. I asked Simply Mac to retrieve my files and make it PC available which they would do for $125. That took another 4 days but then although I had been specific in my request they still had not formatted it to PC standards. At this point a friend suggested a new MAC company. Scott at Experimac was wonderful! He responded to my requests for information quickly and offered to look at my MAC for free. He was sympathetic and generous with his time. And although they too found out that the mother board was damaged they offered to transfer all my files for free, just because. Which they did a in a very timely manner. Thank you! Nikki (Diana Nikkels)

Facebook User

I bought my wife a Macbook Air as a Christmas gift. She was extremely excited to have a new laptop. The quality of the item is perfect, and the additional software purchased was preloaded for me. Shipping was free and the item arrived within a couple days of ordering. My wife and I are both extremely pleased with the purchase and will definitely shop through Experimac again when it's time for a new laptop for me. Can't recommend enough!

Facebook User

Needed a new computer but after teaching on PC computers for 35 years was quite skeptical about switching to a Mac. The Experimac staff worked with me and helped answer all my questions and concerns. They helped me create the perfect iMac to meet my needs. They installed the extra software I purchased and transferred all the files from my old desktop. I even bought the Time Capsule so all my files will now back up automatically from my iPhone, iPad, and iMac. What a great experience. Couldn't be more excited with my new purchases. Can't recommend them enough!

Facebook User

These guys treated me right for sure. I had a problem with my mac that ended up being a recall and they weren't even going to charge me for the diagnosis. I had them fix it for a nominal fee (honestly, I couldn't believe how inexpensive it was). To top it off, all team members were extremely courteous and knowledgeable. I will definitely go back to them with any Apple repairs that I might need.

Facebook User

I recently water damaged my Macbook Pro (8 mo old) and Scott went above and beyond and then some, to try and help me get the machine repaired. He knows his stuff and made it easy to ask questions and get answers. Great service!

Facebook User

I brought both my broken mac and iphone there to get fixed. I recieved a call not 3 hours later saying both were fixed!! The man who helped us was very sweet and also gave me a free rubber keyboard cover! Will definitely come back!

Facebook User

The screen on my phone was fixed so quickly the day before we were supposed to go out of town. It is so nice to have a business so close to home to fix our Apple products.

Facebook User

Made a return today. It was taken back with no problem and they offered to special order something different for me. Great service, will shop there again.

Facebook User

Scott and his team at Experimac are great to deal with.. friendly, professional and knowledgeable! Thanks for running a good business in Mt. Juliet.

Facebook User

Great place. The owner is very community friendly. And they try to help local charities. I was very impressed!!!

Facebook User

Very nice people, quick turnaround and they gave me exactly what I needed to make my machine run MUCH faster. Thanks!

Facebook User

Excellent service and quality of work suburb Friendly staff

Facebook User

Very professional and helpful! Would recommend to friends and family!

Facebook User

They offered fast service and very convenient. Thank you!

Facebook User

Awesome service and convenience. Highly recommend!!!

Facebook User

My iMac recently was having issues where the hard drive kept freezing up. After calling apple support they determined my hard drive was on its way out. My mac is what they coin vintage since it was purchased in 2009. I then learned Apple stores do not service machines this old...what to do? After some scouring, I found Experimac and gave them a quick call explaining my dilemma. Wes said to bring my Mac in and they'd diagnose and figure the best solution. I couldn't be happier as my machine has been rejuvenated and I didn't have to waste time bringing it to Green Hills. Wes was professional and meticulous in servicing my Mac...huge peace of mind! I highly recommend Experimac for all Apple related servicing whether your machine is older or newer. You'll save yourself time and money. Thanks Wes!!!

Yelp User

After struggling with a "user" issue on my Dell laptop, I went to Experimac hoping for some much needed help. Although they are an Apple store, Scott took the time to show and explain to me what I needed to do to accomplish my task. Even suggesting I could email him when I got home to be sure I fully understood. His kindness and non-judgmental nature was so appreciated by someone who was struggling. All this without charging me a dime! The store was very nice and the computers were attractively displayed throughout. Scott has made a customer for life and when I need another computer I will definitely go to Experimac of Mt Juliet! Thanks again Scott!!

Yelp User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.