Giving Your Tech a Second Life

              Have you ever sat down watching tv and every other commercial you see is advertisement for the newest phone, tablet or computer? By just walking through the busy aisle at a mall you see three different competing brands announcing their “newest” innovation. Whenever a new phone, tablet or computer comes out, all the hype is focused on how fast it is, how cool it looks and how it will make your life easier. Which leads to posing the question, what happens 10 months from now when the “latest” gadget is outdated and something “bigger and better” comes into the market?

 

              9 out of 10 times, when some new gadget comes out into the market place, consumers can’t wait to get their hands on the “new stuff.” Why? Basic psychology, we want the newer things to stay current with trends and brag to our friends. We want that new camera resolution to take better selfies and technology that will allow us to send that picture to all of our friends on social media with just a simple click. The promises for fast and better are our biggest motives to rush into trends and forget we just bought our nice iPhone or our nice Macs about 10 months ago. We justify our urges to be cool with the new tech with unrealistic excuses such as “I’ll be able to work better with this new tech,” or “I need this to make my life easier.” Remember when you said that as you swiped your card at your closest Best Buy or Apple Store?

 

              What if I told you that you can give your “outdated” technology a second chance? Instead of throwing out your outdated technology or storing it in the back of your drawer, you could help the planet by giving that technology a second chance. Your old phone, tablets and computers can have a second chance. You can sell the technology you don’t want anymore and gain a few bucks for something you were thinking of just storing away. Or you could go to Experimac of Naperville and trade in that outdated gadget for something you like at the store. At Experimac of Naperville, there is a team of knowledgeable consultants who are ready to help you keep your old iPhones, Macs or iPads away from a landfill and into a second life. You’re not only helping the planet but you’re also helping someone else who would like a pre-certified apple product. Visit us today and discover all the endless possibilities your old tech still has!

 

Experimac Naperville.  1523 north Aurora Road.  Not Avenue.  Road.  Give them a call at 630.857-9984\

 

How Much Time Spent on Your Phone May Surprise You

How much time do we spend on our phones and doing what?

The answer might surprise you!

How much time?

mobile research report conducted by eMarketer shows total time spent by mobile users as 4 hours, 5 minutes per day. Some studies have found that smart phone use may make up as much as five hours of use daily in adults, and even more than that from users aged 18-24. In other words, we are spending about 17-20% of our lives on our phones. You could have an additional part time job with all of that time!

Doing what?

So, we may spend a lot of time on our phones, but that doesn’t make us bad or negligent people. Smart phones have several practical uses, making them highly functional, partially justifying our amount of use. Whether for communicating, conducting business, using a calculator or just waking up to a morning alarm, our dependence on smart phones as a society is undeniable.

What started as a trendy device has now become an essential tool in American culture. The website Hackernoonsaid it best, “The amount of time people spend on their mobile phones is less representative of addictive behavior today, and more representative of a massive cultural shift.” The smartphone has revolutionized human behaviors and challenges and has set a new precedent for how we conduct communication, business and ourselves going forward.

You may be wondering, what could anyone do on a phone for five hours a day? Well, user-time adds up quick, and according to MediaKix, we spend an average of 1 hour, 56 minutes on the top 5 social media platforms including YouTube, Facebook, Snapchat, Instagram and Twitter. eMarketer found that 22% of mobile phone time is taken up by texting, 22% by phone calls, and 10% by email. Most of our phone use is devoted to apps, while a small 8% of our average use relies on browsers.

Smart device use, whether it be an iPhone® device, iPad® tablet or an Apple Watch® device, has consumed our modern American culture and has created a new frontier for business, communication and leisure. If you are an avid smart device user, don’t feel bad as you are clearly not alone. Our reliance on smart devices as a society is simply a reflection of the ever-changing world we live in.

Has reading this made you realize your iPhone device or iPad tablet needs a repair or its time for a trade in? If so, stop by your local Experimac store and we’ll gladly help you get back to your favorite apps, text messages, phone calls, and of course, social media.

Giving a Second Life

 

I REPAIR SOMETHING THAT STILL HAS LIFE IN IT.  THAT’S WHO I AM.

It seems too many in the world think it is ok to just toss something away because it isn’t brand new.  Oh my gosh, it’s one year old now, and I still have it? Toss it.

I am not that way.  I don’t throw it away because I choose not to live in a disposable world.  Throw away something that still works, is waste.  And I don’t waste.  That’s not me.

It’s not good for me because I am throwing something with value away and not only is that bad for the environment, it’s bad for my wallet.

Let me give you an example.  Take my phone.  NO, you can’t take by phone and I am going to tell you why I don’t just throw it away.  I repair. There! I said it! I repair.

First, it’s like throwing an old friend out.  I mean, this phone has survived me dropping it into the toilet.  Did I just admit to that? It is more than an old friend, this phone has gone through dates, ballgames, sharing at 3 am of a crazy picture I just received.  How do you throw that old friend away?  I have ‘old ‘shoes that are worn to now being comfortable.  I don’t want to admit how old my favorite sweater is.  You get my point.

Second, sometimes I think that I am one of the minority who is trying to save the planet and to keep the garbage pile from blocking out the sun.  I believe in eco-friendly.  I put the plastic and paper in the recycle container.  I turn down the heat at night, and whatever I can.  Not because I am saving money, it’s because I think someone has to do it.  I volunteered.

Third, let’s face it, a new phone isn’t cheap.  Not saying that I am, but $1,000 for a new phone, then the minutes contract, of course a new phone needs a new protector shield.  Let’s see, what else?  The list goes on.  I could spend a small amount of money refurbishing, fixing the cracked screen (from sitting on it too many times), and some of the electronics in it just needed to get ‘fixed ‘.  Let’s see, $1,000 for a new phone, $ 100 for a fix.  Let me think about that.

Fourth, no hassles.  Not sure about you, but I have 1,400 pictures on my ‘old phone ‘that need to be transferred.  Why? Because?  Not good enough.

Fifth, don’t know about you, but it takes me time to ‘learn ‘all the new icons, clicks, and other actions to get what I used to get done easily because I knew my old phone.

So, what’s the alternative?  My bf told me about a place that repairs, refurbishes and ‘ fixes ‘ phones on the ‘ does not work ‘ list.  They have certified, experienced phone geek technicians that ask me what the problem is so that they can concentrate on the problem!  A consultation?  Yeh, I don’t know about you, but wherever I go, they are not lining up to help me save money.

Then, in one day or less, can turn the problem phone into the old friend it has always been.  Now it’s back to being your old friend again.  And at a fraction of what a new phone costs, and less than other ‘repair places.’

This place actually exists.  It’s in Naperville.  Experimac Naperville.  1523 north Aurora Road.  Not Avenue.  Road.  Give them a call at 630.857-9984, and let them care about your old friend.  Instead of throwing it away.

Earn Cash for Your Used Apple® Devices – Here’s How

How to earn cash for your used apple devices

Did you recently upgrade to a newer model Apple device? Are you thinking it’s time for an upgrade? If so, you may be wondering what to do with your current iPhone® device or MacBook® laptop. Like many people, you can let it collect dust in a closet, but the techs at Experimac Katy understand the value of your used devices and will give you money on the spot for those devices. It’s really that easy. Get paid on the spot!

Experimac will show you the money

Although the experienced techs at Experimac are ready to assist you with any of your Apple device repair and upgrade needs, they can offer you so much more. At Experimac Katy, you are welcome to bring in your used Apple devices to sell them to us. We will eagerly look at any of your devices –  iphones, iPads, Macbook laptops, iMac computers, etc. It’s so easy . . . our techs will inspect and evaluate your device and make you an offer. If you agree, you walk out with money in your hand. One man’s trash is another man’s treasure so don’t think your device is worthless without giving us a chance to look at it. Some businesses will offer you store credit for your used Apple devices. Experimac Katy offers you money on the spot.

Would you rather trade in your device?

If you prefer, you also have the option to trade in your used Apple device and put the value of your current iPhone device or MacBook laptop toward the purchase of a certified pre-owned device in our inventory. If you know what you’re looking for, we can help you make the trade happen all in one stop, no appointment necessary.

When the time comes to upgrade your iPhone device, MacBook laptop or even your iMac® computer, look no further than Experimac in Katy for money on the spot or an easy trade to a newer or better model. We are committed to providing the best customer service in the industry; stop by and experience the Experimac difference.

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Computer and Laptop Repair Services: Where to Get Your Mac® Products Fixed.

How is your Mac computer holding up? Only 10% of Apple® laptops break down within 3 years of purchase, according to the latest Consumer Reports survey. If you have chosen an Apple brand product, you have made a wise choice. Still, even with the outstanding rank of highest reliability, Apple computers and laptops benefit from upgrades and repairs over time. Experimac of Winchester wants to help you keep your Apple products in tip top condition.

 

What’s wrong with my Mac computer?

Diagnosing what’s wrong with your Mac computer can be stressful. The more you use your computer or laptop, the more likely it is to acquire problems. At Experimac of Winchester, we have an expert team of technicians who can help you solve them.

 

Is your Mac computer not functioning properly?

Some of the most common issues experienced by Apple users include:

  • Water damage
  • Failed hard drives
  • Screen damage
  • Logic board failure
  • Slow program launch speeds
  • Low storage for photos and videos
  • Battery failure

On average, Apple laptops are used more than other brands; an average 23 hours per week versus the average 20 per week for all other brand laptops. If you are a frequent laptop user, take caution and bring your computer to one of our locations. Whether you want to repair a damaged product or look into upgrading your Mac computer with the newest hardware – we stock the highest quality Apple parts in house.

 

Computer upgrades and repairs

Specializing in computer and laptop repair services, Experimac of Winchester is fast, affordable and committed to helping you maintain your Mac products. We offer upgrades, including new batteries, faster RAM, increased space on your hard drive for photo and video storage and more. Since older and more frequently used computers and laptops have a higher failure rate, it is important to manage and monitor the upkeep of your device. It is true, Apple computers and laptops are proven to be less likely to break down than other brands, but when they do break down, the cost is higher to fix unless you know where to go. Here at Experimac of Winchester, we are committed to providing exceptional customer service and a 90-day warranty on all repairs.

Traveling? Tips for Using Your Smartphone Abroad

Traveling? Tips for Using Your Smartphone Abroad

With the summer travel season about to kick in to hear gear, many people will be heading overseas for business and pleasure. Travel abroad has come a long way over the years and the advanced technology found in today’s smartphones makes it easy to keep in touch with colleagues, family, and friends while overseas as well as take some amazing photos. We have gathered some tips for using your smartphone abroad as you travel the world.

Your carrier’s overseas plan, get a budget phone, foreign SIM card . . . what to do?

When traveling abroad, you will want to do some research in advance to determine what your best bet is to keep costs under control and have a realistic expectation of the service you will be able to access. You will want to familiarize yourself with the carriers available in the country you will be visiting and the frequency bands the carriers use to make sure the phone you plan to use during your trip is compatible. There are a few options to consider.

  • Contact your current carrier and ask about their overseas options. This will obviously vary by carrier, by plan, and by country/region. Explain what kind of access you will need to have during your trip and how much time you will be there. Depending on your carrier, you may have the option to upgrade or add additional features for the duration of your trip.
  • Check your current phone for compatibility. When determining if your phone can be used overseas, you need to check the specific model number for your phone as most phones come in carrier-specific If you determine using your phone is not an option because it is not compatible, consider purchasing a budget phone that will work overseas. You can purchase this in advance of your trip or do a little research and purchase in the country you will be visiting. You may even be able to do this at the airport upon your arrival.
  • Purchase a foreign SIM card. Whether you decide to use your existing phone or purchase a budget phone for use during your trip, you should keep in mind the option to insert a foreign SIM card into the phone. This can also likely be purchased right in the airport.
  • Turn off data. Use Wi-Fi only. The most budget-friendly option, yet possibly the most inconvenient, would be to turn off the data on your phone and only use it while connected to Wi-Fi. Depending on where you are going and how frequently you will need to be “connected,” this may or may not work for you.

Back up the data on your phone, laptop, etc. BEFORE your trip. Whether you decide to do this using an external drive or a cloud-based service is personal preference but this is a good idea before heading overseas. Should you lose your phone, laptop or any other device you will be taking with you, it would be devastating to lose photos, text messages, etc. that are only saved on this device. As a result, this should definitely be on your to-do list before flying out.

 Verify the availability of Wi-Fi at your destination. Before heading out, check to make sure your hotel or resort will have Wi-Fi available and what the cost is, if any. This will not likely be a concern is major cities but some more remote areas may have fewer options.

Pack your chargers, power adapters, and headphones. This may seem obvious but a lot of people find themselves purchasing a set of headphones or even a charger at an airport when they have perfectly good options at home because they simply forgot to toss them in their bag. Headphones can be a lifesaver during long trips. We recommend a quick Internet search will help you determine if you will need power adapters at your destination and if so, what kind. Purchase these before you leave to find the best price.

Did you consider travel insurance? There are many options and some Internet research will help you find the best option for your trip depending on the duration of your trip, destination, and number of people in your group. Should you become ill or the victim of theft overseas, travel insurance can protect you. Do your research and make an informed decision.

Snapping the perfect photos? Back them up! There is no doubt you will find yourself taking photos of unique sites, great looking food and other special moments with your phone. Back up these once-in-a-lifetime photos and videos forever by setting up your phone to do this every time you snap a photo. The cloud-based options are endless (and probably the best choice) so ask some friends what they have found works best and do a little research to figure out what will work best for you.

If your travel plans this summer have you heading abroad, consider yourself lucky and get ready in advance to make the most of your trip. Should you need any assistance with setting up your iPhone® device or MacBook® laptop for use overseas, pay a quick visit to our techs at your local Experimac store.

Planning a Vacation? Ditch the DSLR and Upgrade your iPhone® Device Instead with These

iPhone accessories for taking the very best vacation photos on your iPhone

Taking the trip of a lifetime this summer? Will you be visiting the exotic beaches of Tahiti, indulging in the Italian meals only your dreams could imagine, or will you be going on safari in Africa? No matter where you’re going this summer, you’ve undoubtedly worked hard to earn this vacation and planning this dream trip may have taken months. Make sure you come home with the photos to prove how amazing your trip truly was – this doesn’t mean carrying around a huge DSLR camera. Your iPhone device and a few well-chosen accessories are all you need.

Some research has helped us narrow down the essential accessories for taking the very best vacation photos on your iPhone device.

  • DJI Osmo 2 stabilizer offers unbelievable stabilization for hand-held shots (no more blurry photos), a joystick for tilting and panning like a pro and controls for zooming and capturing photos. The price has come down significantly from the original DJI Osmo.
  • Joby Gorillapod is lightweight and allows you to attach your phone to railings and other unique items in your surroundings for memorable shots that are steady.
  • Add-on lenses provide choices including macro and wide-angle options not otherwise available when using an iPhone device. Aukey has a phone lens kit that allows you to clip the lenses on to your phone easily. The Moment New Telephoto lens, a popular choice, requires a phone case that allows you to use the Moment mount.
  • Yoozon selfie stick doubles as a tripod and has a remote. Affordable and versatile, you would be surprised to see some of the amazing photos taken using selfie sticks. Though not seen as very professional, selfie sticks allow you to see high above crowds and other landmarks.
  • Xuma mobile LED light brings a few mounting options for added versatility. This is a great option in low-light situations, especially when shooting a video.
  • USB battery packs have become a pretty common sight today. A battery pack will not improve the quality of your photos but it will allow you to continue taking photos when your phone is dead. Packing one or two of these is definitely a good idea.

Need help deciding which accessories to purchase for taking the best possible vacation photos? Or, do you need help setting up your phone so that it automatically saves a backup of your photos on the Cloud® service? Don’t lug that huge DSLR around on your next trip when there are so many ways to maximize getting really nice shots. Either way, pop in your local Experimac store today and talk to one of our dedicated experts.

iPhone Disabled? Here’s What You Need to Know

iPhone Disabled? Here's What You Need to Know

Has this message ever appeared on the screen of your iPhone® device? “iPhone is disabled. Try again in X minutes”

If so, you know how frustrating this can be and you’ve probably asked yourself, “But, why?” or better yet, “Now what?”.

Disabled iPhone Device Error Messages

Depending on the exact wording of the message, you may or may not have something to worry about.

Best case scenario, you get this: iPhone is disabled. Try again in 1 minute.

Not as great, you may get this or a different wait time: iPhone is disabled. Try again in 15 minutes. Or some other amount of time up to 60 minutes.

Worst case scenario, you get this: iPhone is disabled. Connect to iTunes.

As you see, these error messages can vary and although slightly inconvenient, the first message is not really a big deal. However, if you get the last message, the only method for unlocking your iPhone device at that point will be to connect it to the iTunes® service. Sounds simple enough but you need to be careful when you get to this point. Always try clicking on “Update” first. If that fails, you will have no other option but to click on “Restore” which will cause all of the data on the phone to be wiped. This is part of the recovery process and there’s really no way around it.

What causes these error messages?

These error messages usually mean you have used the wrong passcode too many times and your iPhone device is locking itself down to protect itself from what it perceives as a possible hacking attempt. One of the reasons to love your iPhone device is the built-in security measures but these can also work against you if you are not careful. Many people have had this happen after an eager toddler has played with their phone or even while their phone is sitting at the bottom of a purse.

You’re allowed up to 5 incorrect attempts but on attempt number 6, you will start to see the dreaded “iPhone is disabled” messages. Ten incorrect attempts at your passcode will lead to the gut-wrenching “iPhone is disabled. Connect to iTunes.” message on your screen. Your phone, although very smart, will assume the worst and lockdown your phone to protect you and your personal information.

There is good news though – if you have a little patience and wait out the delay times calmly, your iPhone device will begin to work as it should again once you enter the correct passcode. These wait times are automatically activated and can’t be turned off. We recommend being more mindful of entering the correct passcode to avoid these annoying delays or using the TouchID® feature if your phone supports it.

What’s the lesson here? A few things.

  1. Give your passcode to someone you trust or write it down somewhere safe where you can access it in case you forget your passcode.
  2. Do not ignore these messages, especially those that include a wait time because they can escalate and lead to receiving the worst-case scenario message and consequently, your phone getting wiped.
  3. Back up your iPhone device. Always.

Do you need any help with setting up the TouchID feature or using your iPhone device? Experimac’s experienced techs are able to help you. No appointment necessary. Stop by your local Experimac location today!

Earn Cash for Your Used Apple® Devices – Here’s How

How to earn cash for your used apple devices

Did you recently upgrade to a newer model Apple device? Are you thinking it’s time for an upgrade? If so, you may be wondering what to do with your current iPhone® device or MacBook® laptop. Like many people, you can let it collect dust in a closet, but the techs at Experimac understand the value of your used devices and will give you money on the spot for those devices. It’s really that easy.

Experimac will show you the money

Although the experienced techs at Experimac are ready to assist you with any of your Apple device repair and upgrade needs, they can offer you so much more. At Experimac, you are welcome to bring in your used Apple devices to sell them to us. We will eagerly look at any of your devices –  phones, tablets, laptops, computers, etc. It’s so easy . . . our techs will inspect and evaluate your device and make you an offer. If you agree, you walk out with money in your hand. One man’s trash is another man’s treasure so don’t think your device is worthless without giving us a chance to look at it. Some businesses will offer you store credit for your used Apple devices. Experimac offers you money on the spot.

Would you rather trade in your device?

If you prefer, you also have the option to trade in your used Apple device and put the value of your current iPhone device or MacBook laptop toward the purchase of a certified pre-owned device in our inventory. If you know what you’re looking for, we can help you make the trade happen all in one stop, no appointment necessary.

When the time comes to upgrade your iPhone device, MacBook laptop or even your iMac® computer, look no further than your local Experimac store for money on the spot or an easy trade to a newer or better model. We are committed to providing the best customer service in the industry; stop by and experience the Experimac difference.

How to Choose a Laptop Repair Company

How to Choose a Laptop Repair Company

Have you ever had issues with your laptop? Does it freeze when you try to load certain applications? We’ve all been there at one point in time and nothing is more frustrating than thinking about your quickly approaching deadline when your laptop has decided to stop working properly. Finding a reliable laptop repair company you can trust with your valuable piece of tech and all your saved documents can be stressful and frustrating if you don’t know what to look for.

We have gathered some characteristics to look for in a laptop repair company, consider these:

  1. Customer Service

Determining the quality of customer service you are likely to receive from a company you are considering should be pretty easy. Before taking your laptop anywhere, walk into the location and observe what’s going on around you. Were you acknowledged when you entered? Were others? Are the techs thoroughly explaining issues to other customers in the store? Are the customers able to understand the explanations or do they seem more confused by the terminology? Do they have a long wait and if so, how is that handled? Does the store seem like it’s being run in an efficient and organized manner?

  1. Warranty

    Reputable laptop repair companies will offer a warranty on their repairs. If they provide quality service, there is no reason why they wouldn’t. Offering their customers a guarantee shows they stand by their work and should give you the confidence to trust them with your laptop repair because if something were to need a second look, they will not give you a hard time.

  2. Reasonable Cost

    The truth is, everyone has a budget and you have to consider the cost of the repair and whether or not it is affordable for you. Either in person or on the phone, ask about how they charge – by the hour or by repair? Is there a price list? Are there any hidden service fees?

  3. Reviews from Other Customers

    When you have a positive experience at a restaurant, you probably wouldn’t hesitate to recommend it to family and friends. The same should hold true for laptop repair companies. Ask around and see if anyone you know has a solid recommendation for someone they have had experience with. Online reviews can sometimes be overwhelming to sift through but can also be very informative.

  4. Wait Time

    When your laptop needs repairs, it’s usually not something you can wait around for days or weeks to be resolved. Consider asking what the lead time is on the repairs you need and then determine if that’s acceptable for you.

  5. Experienced Techs

    Don’t assume the repair techs have experience with your particular device, ask. It is reasonable to ask how many years of experience the tech who will be working on your laptop has and whether they are familiar with your device and/or issue, in particular.

When looking for a reputable laptop repair company, look no further than your local Experimac store. Whether you need a screen replacement or assistance with data recovery, your priority is ours. Your go-to source for Apple® device repairs, upgrades, and more, the highly-trained techs at Experimac will provide the best customer service in the industry. No appointments are necessary; we welcome walk-ins, offer same day service and guarantee our work. We will gladly help you get your laptop working like new again.