New Pre-Owned Apple® Device Business Experimac Comes To Madison

Experimac - Apple experts

(MADISON, Tenn.) – On August 22, Les Clendenin will begin leveraging his 18 years in service and sales to run Experimac, the new concept that provides pre-owned computers and devices; repair and upgrade services for laptops, phones and tablets; trade-ins of existing devices; and sales of accessories, to Madison. Located at 1720 Gallatin Pk. Space 8H, Clendenin is bringing the newest concept from industry veteran United Franchise Group to serve customers throughout Northeast Nashville by providing popular Apple® devices at prices far below retail prices.

Prior to owning his own business, Clendenin spent 18 years working for UniFirst, a national uniform company, in both service and sales. Last July, Clendenin and his four children were hit with tragedy and he knew it was time to switch gears and build a new life for his family. “UniFirst was a great company to work for but I needed a new challenge,” said Clendenin.

“After learning about Experimac I came away convinced that it was going to be the next big thing in computers,” said Clendenin. “The more I learned about Experimac, the more excited I became. I knew this was the challenge that I needed, I was excited to start my new adventure.”

The newest addition to the United Franchise Group, a family of brands that includes industry standouts such as Signarama, EmbroidMe and SuperGreen Solutions, Experimac is backed by a reputation of business success. This, said Clendenin, gave him confidence in the concept as a viable career choice.

“After 18 years in the corporate world I knew it was time for an exhilarating change and new career path,” said Clendenin. “I am a homegrown part of the Goodlettsville community and am excited to give back with this new business. My grandfather opened the local Clendenin BI- Rite in 1946 and ran it for 30 years and I am confident I will be able to follow in his successful footsteps.”

About Experimac

Les Clendenin, owner of Experimac of Ottawa
Les Clendenin, owner of Experimac of Ottawa

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. Capitalizing on a sustained demand for Apple® products, Experimac provides pre-owned computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, and sales of accessories. Experimac has more than 30 locations with 85 additional stores in various stages of development as of mid-2016.  Projections are to open a total of 100 locations by the end of 2016 and 250 by 2017locations nationwide. For more information visit www.experimacfranchise.com.

Fast-Growing Brand Experimac Celebrates 100th Store Deal

Experimac - Apple Experts

(West Palm Beach, Florida) – On Friday, Aug. 19, Experimac, the one-of-a-kind retail storefront concept that specializes in sales of pre-owned Apple® computers, devices and much more – will be celebrating the awarding of its 100th store.
Operating under the United Franchise Group umbrella, the Experimac brand was launched in November 2014 and already has 51 locations OPEN in the United States, as well as a pilot store in Sydney, Australia. There are 52 additional stores in various stages of development at this point in time.
“We are ecstatic about the growth of this brand,” said Jim Muir, founder of the Experimac concept. “The sale of our 100th location is particularly exciting as it furthers our international expansion efforts and brings us into beautiful South Africa.”
Julian and Cesca Nieuwoudt will be introducing and growing the Experimac brand in South Africa as master license partners. Experimac will make its debut in Cape Town, and the Nieuwoudts plan to open another five stores in the Western Cape while selling franchises in all major centers of South Africa, including Johannesburg, Pretoria, Durban and Port Elizabeth.
“We are looking forward to opening our pilot store and working with the United Franchise Group to build Experimac into one of the most well-known and reputable brands in South Africa,” said Julian Nieuwoudt.
Since Experimac specializes in selling quality, pre-owned Apple® products, their price points are accessible to a much wider range of customers than other big-box retailers.

About Experimac

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. Capitalizing on a sustained demand for Apple® products, Experimac provides pre-owned computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, sales of accessories and upgrades. Experimac has more than 50 locations nationwide. For more information, visit www.experimacfranchise.com.

About United Franchise Group

Led by CEO Ray Titus, United Franchise Group houses a successful group of business-to-business franchise systems. The United Franchise Group specializes in personalized business services including signs, embroidery, business brokerage and outdoor advertising. With nearly three decades in the franchising industry and more than 1400 franchisees throughout the world, United Franchise Group offers unprecedented leadership and solid business opportunities for entrepreneurs.

United Franchise Group

After Years in Corporate and Manufacturing Worlds This MBA had Enough: Brings Unique Store to the Area

Experimac - Apple Experts

(Draper, Utah) – Apple product enthusiasts from Draper and surrounding communities will soon enjoy the affordable prices of pre-owned Apple© products to be sold from local resident Karl Vrba’s new Experimac store at 265 E. 12300 S, opening on August 17th.

A 39 year old West Jordan resident, Vrba is confident that his new store will enjoy popularity among the area’s strong market for technology products. “With today’s fast paced lifestyle, there always will be an ever increasing need for multiple technologies, and especially for wireless technology,” Vrba said.

Conveniently located at Interstate I-15 exit 291 East (12300 S), the new Experimac store will serve technology enthusiasts well beyond Draper, including Sandy, Riverton, South Jordan and Herriman. The store will offer a considerable line of renewed Apple© products ranging from computers and laptops to tablets and cell phones. They will sell for affordable prices and Vrba’s Experimac store will also provide low-cost repairs, and installation services.

After Vrba worked in the manufacturing industry for 18 years, he began a somewhat lengthy quest to find the perfect career opportunity that this store opening represents.

“In that manufacturing position, I eventually realized that I was in a dead-end job, with no growth opportunity,” Vrba recalls. He shifted to a retail position that afforded him time and money to return to school. But even after earning his MBA from the University of Phoenix in 2015, Vrba discovered that corporate life, this time with a position in finance, was just not for him; and once again determined to break away to find his happy spot in business. “It was a different corporation, a different industry, but the same treatment. I knew I had to get out of the corporate world,” Vrba said.

His self employment opportunity quest focused on Vrba’s desire to fully use all of the diverse business, education and people skills he had picked up along the way. “Aside from wanting to use all of that business knowledge and education, I also wanted to use my passion for technology,” said Vrba, who explored many franchises before finding Experimac.

As he opens his Experimac store, Vrba at last takes great satisfaction that his substantial journey toward professional fulfillment led to a perfect professional fit. “Servicing customers in my Experimac store allows me to bring everything into play – my experience, education, enthusiasm for technology, and ability to service our communities, individuals and businesses,” Vrba says. He underscores the importance of individuals demanding such perfect fit in their careers. “Anyone who feels they are in the wrong place, the wrong company or industry, should take on that search for the right fit. All have advantages and disadvantages, but it is important to find the one that fits you best.”

About Experimac

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. Capitalizing on a sustained demand for Apple® products, Experimac provides pre-owned computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, and sales of accessories. Experimac has more than 30 locations with 85 additional stores in various stages of development as of mid-2016. Projections are to open a total of 100 locations by the end of 2016 and 250 by 2017 locations nationwide. For more information visit www.experimacfranchise.com.

Apple Pay® is Changing Everything!

Apple Pay is changing the way consumers pay for products and services. The one-step payment process means you don’t have to dig through your wallet or purse to find credit cards or scrounge up some cash. Here’s what you need to know about Apple Pay . . .

What is it?
Apple Pay is a one-step payment feature exclusive to Apple® devices that avoids the need to carry credit cards. Long gone are the days of diving into your purse or wallet for cash or a credit card at check-out. Simply open Apple Pay while checking out, tap your phone onto any compatible pin pad, and you’re all done.

How secure is it?
Apple Pay is very secure thanks to tokenization and Touch ID®. Tokenization is a method that replaces credit card numbers with symbols, protecting sensitive credit card information from being stolen without your authorization. The Touch ID fingerprinting feature commonly used on Apple devices is used to secure payments, minimizing undesired purchases and other cases of unauthorized use of your card.

How can I get it?
Apple Pay can be downloaded in the Wallet® app once iOS 8.1® or later is installed in any of the following Apple devices: iPhone 6®, iPhone 6s®, iPhone 6 Plus®, iPhone 6s Plus®, iPhone SE®, iPad Air 2®, iPad mini 3®, iPad mini 4®, iPad Pro® models or the Apple Watch®. You can easily add up to eight credit or debit cards to Apple Pay using your device’s camera. You can manage your Apple Pay account in Settings.

How do I use it?
When paying within other apps, tap the ‘Buy with Apple Pay’ button and then all you have to do it is check your billing, shipping, and contact information to make sure it’s all accurate. You can also choose to pay with another card. If necessary, enter your billing, shipping and other contact information and you will not need to enter it again as Apple Pay will store it for you. Then, simply put your finger on Touch ID and once the payment has been sent successfully, a checkmark and the word ‘Done’ will appear on the screen.

You can also use Apple Pay in stores that accept contactless payments. Once you are ready to pay in the store, open the Wallet app on your compatible Apple device and place your registered finger on Touch ID as you hold your device within an inch of the contactless reader until the word ‘Done’ appears. Once the payment has been accepted, you will also see a checkmark on the screen. And voila, you have just paid using Apple Pay!

Where can I use it?
Apple Pay is accepted in hundreds of stores including grocery stores, gas stations, hotels and much more. You can also easily use it to pay within a lot of other apps.

There is never a bad time for convenience. Using Apple Pay is ideal for the day-to-day rush or even while shopping online. Considering setting up your cards through Apple Pay but finding that you need an upgraded iPhone® device or a repair to your iPad® tablet? Come in to your local Experimac today and we can help you out.

Experimac Cherry Hill Featured in NJ.com

 
When Cherry Hill resident, Glenn Trommer opened his Experimac store in early July at Lee Newman Plaza, he brought fairly novel Apple product services to the south Jersey region, including Cherry Hill, Marlton, Haddonfield and Voorhees.

“Within my specific market there are no other stores that buy, sell, trade and repair Apple products. Experimac has a very unique value proposition and this provides me with the opportunity to gain specific market share.”

Opening his Experimac store fulfilled a long held dream, a promise he made to himself as he graduated from Emory University more than 30 years ago.

“I told myself when I graduated that I would have my own business one day, but since then had always held jobs in corporate America,” Trommer recalls.

Among those corporate positions, he was Director of e-commerce and implementation services for Office Depot, responsible for creating and implementing their business to business website back in 1996. “It left me with good knowledge of retail as well as business-to-business sales,” says Trommer.

With a long held passion for Apple products, his choice of Experimac as a franchise was easy. “I owned the first I-Pod and have owned I-Phones and a MacBook Air ever since,” Trommer says, adding that he looked at a wide range of franchise options before selecting Experimac.

Ultimately, Trommer sees his new shop, and those he expects to open in coming years, as an opportunity to mentor future employees as well as to build a legacy for his family. He anticipates that family members will become involved in the shop and that the venture will create opportunities for future employees.

“I hope that we will be able to create significant brand awareness as we open several stores, and also want to mentor my employees so that they gain an understanding of how to operate a retail business. They may someday own a store of their own,” Trommer says.

Source: NJ.com

Trading Potatoes For PCs: South African Couple Is Anxious To Introduce Fast-Growing Brand As Experimac Celebrates Sale Of 100th Store

Experimac - Apple Experts

(Cape Town, South Africa)- It’s a landmark event that’s no small potatoes. But truth be told, potatoes played a big role in making it all happen.

On Friday, Aug. 19, Experimac, the one-of-a-kind retail storefront concept that specializes in sales of pre-owned Apple® computers, devices and much more – will be celebrating the sale of its 100th store, scheduled to open this October in Cape Town, South Africa.

Julian and Cesca Nieuwoudt will be introducing and growing the Experimac brand in South Africa as master license partners. To say that 43-year-old Julian and 38-year-old Cesca are making an extreme career transition would be an understatement.

For two decades, Julian has been in the farming industry, specializing in potato seed production. With Cesca joining him in the business since marrying 15 years ago, they grew to become one of South Africa’s top 20 potato producers. But two years ago, the couple received an offer for their land from South Africa’s largest carrot grower, who was looking for additional farming land. They decided the time was ripe for change and sold their farm.

Looking for a new, exciting opportunity with outstanding growth potential, Julian discovered Experimac while doing some online research and was immediately intrigued by the retailer that not only specializes in the sale of pre-owned Apple® computers and devices, but also offers repair of laptops, phones and tablets; trade-ins of existing devices; software and system updates; and sales of accessories.

Operating under the United Franchise Group umbrella, the Experimac brand was launched in November 2014 and now has 50 locations open in the United States with XX additional stores in various stages of development.

In addition to its entry into South Africa, Experimac recently opened a pilot store in Sydney, Australia. A master license has also been awarded for northern Mexico, with the pilot store already in development, while a deposit has been received for a master franchise in Chile. Plans are also under way for expansion in Canada, France, Nigeria and western Africa.

The Nieuwoudts will open their first Experimac in the Willowbridge Shopping Centre in Cape Town and plan to open an additional five stores themselves in the Western Cape while selling franchises in all major centres of South Africa including Johannesburg, Pretoria, Durban and Port Elizabeth.

“We are looking forward to opening our pilot store and working with the United Franchise Group to build Experimac into one of the most well-known and reputable brands in South Africa,” Julian said.

As if launching new careers wasn’t enough, the Nieuwoudts are also uprooting their family and moving almost 1,000 km from their current home in Bloemfontein, Free State to Wellington in the Western Cape by year’s end.

“Making the move to the Cape is a challenge, but it is also something we both knew we would have to do,” Cesca said. “Besides, the Western Cape is the most beautiful part of South Africa and we are really looking forward to calling it home.”

For the Nieuwoudts – who estimate they have invested more than $400,000 in launching their new venture – the timing couldn’t be better for meeting the needs of consumers. The technology sector is obviously booming. In 2014, about 302 million computers were sold worldwide, generating about $304 billion in sales revenue. At the same time, nearly seven billion cell phone subscriptions were purchased worldwide by May 2014, nearly one for every person on the planet.

According to Franchising.com, having a blueprint for international growth has been increasing in popularity for U.S.-based franchisors. According to Franchising.com’s findings, “80 percent of the world’s population lives in areas that are considered emerging markets. The U.S. Department of Commerce estimates that over 75 percent of the expected growth in the world’s trade over the next two decades will come from developing countries, particularly big emerging markets, which account for over half the world’s population, but only 25 percent of its gross domestic product.”

In addition, the report said that finding well-qualified master franchisees outside the U.S. can pave the way for growth of a franchise because “the qualified master franchisee can be the key to identifying and recruiting talented franchisees who fit the system and successfully execute the franchise concept.”

Since Experimac specializes in selling used products, particularly used Apple® products, the products can be sold at a price point that is accessible to a much-wider range of customers. When customers enter competing retail stores that sell new computers, Smartphones and tech equipment, only one out of every 100 or so people actually purchase something because of the high price point, but they are much more likely to buy at Experimac.

Experimac customers typically enjoy average savings of 60 percent on pre-owned Apple® products over big-box retailers. And Experimac takes the risk out of purchasing pre-owned equipment with a 90-day guarantee. If something breaks, Experimac will repair or replace the defective part at no cost.

“Apple® is a brand that is respected throughout the world. It is in high demand because of its reputation, but its products are also expensive to buy and repair,” Cesca said. “With Experimac, we will be able to supply South Africa with quality, pre-owned Apple® products with a warranty, as well provide a place to repair and upgrade all your Apple® products. And all work comes with a guarantee!”

About Experimac

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. Capitalizing on a sustained demand for Apple® products, Experimac provides pre-owned computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, sales of accessories and upgrades. Experimac has 00 locations nationwide. For more information visit www.experimacfranchise.com.

About United Franchise Group

Led by CEO Ray Titus, United Franchise Group houses a successful group of business-to-business franchise systems. United Franchise Groups concepts specialize in personalized business services including signs, embroidery, business brokerage and outdoor advertising.  With nearly three decades in the franchising industry and more than 1400 franchisees throughout the world, United Franchise Group offers unprecedented leadership and solid business opportunities for entrepreneurs.

United Franchise Group

We Recommend: Top 5 Apps for Homework Help and More

It’s back to school season! The world is changing rapidly due to technology, and this includes the classroom! Make sure your children are well equipped for studying in the tech-savvy world we live in. Check out our list of the best 5 apps for the iPad® tablet that can help your kids with homework, projects and more. Get them the tools they need for success for less. If you don’t already have an iPad tablet, Experimac has a large selection of pre-owned Apple® products to choose from. Using an iPad tablet is motivating and makes it easy to get studying and assignments done anywhere.

  1. Quizlet
    Quizlet is an app that includes interactive games and practice tests, making studying effective, and even fun, for a variety of ages. Perhaps the most helpful feature of Quizlet is the ability to make your own flashcards for any subject area using your textbook, class notes, or online resources. Don’t have the time to create flashcards? No problem. Quizlet offers thousands of flashcards for thousands of topics to help your children sharpen their studying for any upcoming exam. Download Quizlet here.
  2. Photomath Camera Calculator
    Are you having trouble helping your children with their math problems? Are you considering hiring a tutor? Before looking for a tutor, take advantage of owning an iPad by downloading Photomath Camera Calculator, which makes the most of your iPad tablet’s camera as the world’s smartest camera calculator. Point your iPad tablet’s camera to a math problem in a book, for example, and Photomath will not only provide you an answer, it will also show you a detailed explanation as to how to find the correct answer. Download Photomath Camera Calculator here.
  3. myHomework Student Planner
    This app’s purpose is to simply your life by replacing paper planners and providing you and your children with the ability to synchronize your iPad tablets to easily keep track of class schedules, assignments, activities and deadlines. myHomework Student Planner can help your children improve their organizational skills and become better students. Download myHomework Student Planner here.
  4. Khan Academy
    Khan Academy personalizes a learning dashboard for your children’s needs in a variety of subject areas including math, science, and thousands more. This iPad tablet app specializes in assessing each child’s strengths and weaknesses in order to address any learning gaps your child may have using interactive exercises. Unlike a traditional classroom, Khan Academy allows your child to work at their own pace and rewards your child with badges and points . . . all for free! Download Khan Academy here.
  5. Evernote
    Note-taking is now much easier thanks to apps like Evernote. Evernote allows you to take notes in a variety of ways, all on your iPad tablet. Whether it is taking a picture, creating a list or writing down a reminder, this app makes these notes easy to create and easy to share with other devices. Projects, group assignments and day-to-day activities are all made much easier with this app. Your children can then share their notes with you in a group notebook so you can keep tabs of what they’re learning in class. Sharing notes with classmates is also easy using Evernote so no more worrying about getting notes after an absence. Download Evernote here.

As the last few days of summer approach and the excitement about a new school year kicks in, make sure your children are ready for success in 2016-2017. These apps, available on iTunes®, are sure to help everyone do their best. If your iPad tablet needs a little TLC after a busy summer, bring it into your local Experimac store and we’ll make sure it’s ready to go on the first day of school. If it’s time to purchase a newer model, we have a great selection of pre-owned devices to choose from as well.

The Story Behind Experimac Mt. Juliet

Coming to our sweet town just last year, Experimac has made a grand entrance. Although a franchise, the person behind the Mt. Juliet location is the reason we have one. Scott Maulsby moved here from Florida one year ago with his family. Owning the Mt. Juliet Experimac location is just a fraction of what Scott does and who he is. Scott and his wife have a ministry called The Kingdom Impact. They speak around the country about their experiences fostering and how they have beat the odds of keeping good relationship with birth parents even after reunification. It is because of who he is how he does things that makes this a great franchise for the company.

Scott has been in the working world since he was 12-years old. Starting out as a newspaper delivery boy and moving into entrepreneurship at 16 with his own lawn care business, he is a man with a strong work ethic and drive. Scott says that because he “was bored in college,” he decided to work more by managing a restaurant and getting “involved with the executive leadership of [his] fraternity to stay busy.” Working, working, working: Managing golf tournaments, 5-Star Resorts, growing a start up IT company into a 7-figure buy out. Shew. It makes me tired writing it.

Working tirelessly isn’t so bad, until you have a family with 3 toddlers. The exhaustion catches up and you have nothing left when you get home. “I could not continue the rigors and hours of working so hard and also be a good husband and father. This finally reached a boiling point when I landed at Walmart and was working nights while trying to raise 3 toddlers. I knew I needed a change and at the same time I saw an opportunity to build a family business that my children could not only work in but someday take over an manage themselves.” Scott says.

Experimac originated in West Palm Beach, FL, and was called, “The Mac Toy Store.” Scott knows a good thing when he sees it. He says, “My wife and I are friends with the founder and President of Experimac and the second I walked into his original store I knew I wanted to have my own. I bugged him for months about starting up another store and partnering with him but he kept putting me off. Little did I know he was in the process of franchising.”

It wasn’t just owning a franchise that had Scott excited. He loves Apple products. Although he was CEO of an IT company that used PCs and his customer base was filled with PC users, it all changed when his laptop died and one of his technicians told him to get a Mac. “With arms crossed and a resistance to this change I walked into The Mac Toy Store and bought my first iMac from Jim Muir, the founder of Experimac and family friend. I’ve never looked back and now have 9 Apple devices in my home.”

This business works here in Mt. Juliet because of this equation: A well-structured franchise with quality products PLUS an owner who loves the product and loves his community. “I love helping people with their technology and, most importantly, saving money! The prices we can offer put people into the computer or mobile devices of their dreams at a cost they can afford. It’s fun to watch their excitement and to help them learn about all the features that Apple products come with that can really change their lives.”

“My ‘job’ is to serve my community. I just happen to do that with a computer store… Parental controls, for instance, is a small but passionate piece of the business because it can impact the lives of children and parents and protect them from the evil that surrounds us. If I can help one person each day in even this small way I can lay my head down on my pillow and sleep well each night.”

So how did this Florida man end up in Mt. Juliet? “My parents live in Del Webb Providence so I’ve been visiting Mt. Juliet for years. When it came time to find a store front, Mt. Juliet proved to be the most welcoming area in Greater Nashville. Most people embrace local businesses and I felt comfortable every step of the way. I passed up many other spots that may have been ‘easier’ on a start up but I wouldn’t trade our location for anything.”

Mt. Juliet is unique. The majority of our people say you get the small town feel with the luxuries of being close to the big city. Scott says the small town feel comes simply from the people. “Mt. Juliet has a warm feel and a servant community. You can almost feel everyone looking out for you as you interact. And the police and fire/rescue bring a level of peace and protection unlike any place I’ve ever lived.”

Scott says his biggest hurdle in opening up a local business has bee trusting God with his finances. From the outside, it looks like business owners have it made. But it takes much perseverance and dedication to start something and see it through to fruition. Scott’s experience has been no different. “I just bet the farm on a used computer business and I make less than minimum wage while I try to build it. It’s scary and exhilarating at the same time. At the least it is motivating. At the most, it is strengthening my relationship with Jesus as the ultimate provider for me and my wife and children. Sometimes when I pretend that I am in charge or I am in control He likes to remind me that my pride is in the way. This is a lesson I really needed to learn.”

The purpose of his franchise ownership is two-fold. Yes, he needs to make a living to support his family, but this is a short-term goal. Ultimately, Scott desires to build a legacy for his children and serve his community. “Some people want to take profits and sponsor stadiums. And good for them. I’d rather tithe the gross sales of the business and fund non-profits. My ultimate goal is to have 5 stores, one for each child. And to continue creating jobs in the local community while teaching everyone how to use their computers and mobile devices to do good things for themselves and their loved ones.”

Source: MyMtJuliet.com

Battery Not Charging? Here’s Some Help!

Is your iPhone®, iPad® or iPod® battery not holding a charge anymore? We have all become incredibly dependent on these devices and not being able to trust that it will have any battery power left when you need it, can be nerve-wracking. But don’t price out a new device just yet. This is a common problem that many face, and many times it is easy to fix.

Take a look at these possible reasons for why your device is no longer holding a charge and ways to correct these issues.

  • Faulty charger
    First things first, be sure that your charger is not broken. Look for any possible damage such as a torn or frayed cord, dirty or bent prongs or a bent USB. Make sure the USB adaptor is connected to the cord securely and be sure to try different outlets. You should also try different chargers because these are known to stop working out of the blue.
  • Dirty charging port
    Take a look at the charging port on the bottom of the device and be sure it is clean. Be sure to take great care when doing this; if handled too aggressively, the port could be damaged and you may worsen the condition of your device. Inspect your port with a flashlight, and look for buildup of debris (sand, grime, etc.). Next, try to gently sweep it out using either a SIM eject tool or a large needle. Don’t use a toothpick or a cotton swab, as these items can easily leave more debris by either breaking or falling apart. Once you’re done cleaning the port, try to charge it again. You may even notice a firmer connection between the charging cord and the device.
  • Restart your device
    Make sure you have given your device 30 minutes of uninterrupted charging before trying to restart it, even if it doesn’t appear to charge. To restart the device, hold down the power and home buttons at the same time for at least 10 seconds, then let go of the buttons once you see the Apple® logo. After this, let your device charge for another uninterrupted 30 minutes.

If your device still shows no signs of charging after trying all of these ideas, you should consider replacing the battery. Come into your local Experimac store with your device and charger; our technicians will inspect your device, replace its battery if necessary and have your device running like new, often while you wait.

How to Back Up Your Mac®

Priceless family photos, irreplaceable projects or a complete iTunes® library would be painful to lose. What would you do if your Mac computer was stolen or damaged and you lost these files? Spare yourself the heartache and invest some time and money in a backup option that will protect the files you need, no matter what. Here are our top 5 tips on what you need to know when backing up your data on your Mac:

  1. Time Machine®

    This is Apple’s® built-in backup feature for Mac OS X®. It is a built in backup application that keeps up-to-date copies of your files on a hard drive destination in order to restore them at a later time. It requires an external drive that is connected to a Thunderbolt, FireWire or USB port on your computer. Though you can’t rely on Time Machine for a complete full-system backup, it is easily accessible, easy to complete and a great way to maintain regular backups.

  2. Cloning

    Should something happen to your Mac, having a clone of your entire system is a very desirable option. Thankfully, OS X has a built in option for creating cloned images of your computer’s drive called Disk Utility. There are also options to pay for third party utilities which provide several other options and allow you to schedule backups.

  3. Cloud Storage

    Whether using iCloud® or another cloud service provider, utilizing cloud storage is a great way to back up your Mac computer. With a cloud service, your files are safe regardless of what happens to your computer. There are also many thorough options for cloud storage with services such as Crash Plan or Live drive that can save more than just tiny subsets of your data like Dropbox. The only major downsides to cloud storage options are the amount of time it can take to complete a backup and restore a full system as well as the cost for sufficient space.

  4. Indestructible and Offsite Hard Drives

    Should a drastic disaster occur such as a fire, or flood, a backup solution that is indestructible or located in a completely different location is a life-saver. It may be annoying to back up your files and take the drive to another location, but saving your files is always worth the hassle. There are also fireproof and waterproof disks sold, however these are large and not safe against theft.

  5. Backup Your Backup

    The best way to ensure your files are safe is to not rely on only one back up method. Whether you want to use a Cloud and Time Machine, or the Bootable Backup and an offsite hard drive, it’s important to be prepared for the worst. By providing yourself with several easy backup methods you can be consistent with, you are ensuring the safety of your files as well as your peace of mind.