Computer and Laptop Repair Services: Where to Get Your Mac® Products Fixed

Computer and Laptop Repair Services

How is your Mac computer holding up? Only 10% of Apple® laptops break down within 3 years of purchase, according to the latest Consumer Reports survey. If you have chosen an Apple brand product, you have made a wise choice. Still, even with the outstanding rank of highest reliability, Apple computers and laptops benefit from upgrades and repairs over time. Experimac of Cumming wants to help you keep your Apple products in tip top condition.

What’s wrong with my Mac computer?

Diagnosing what’s wrong with your Mac computer can be stressful. The more you use your computer or laptop, the more likely it is to acquire problems. At Experimac of Cumming, we have an expert team of technicians who can help you solve them.

Is your Mac computer not functioning properly?

Some of the most common issues experienced by Apple users include:

  • Water damage
  • Failed hard drives
  • Screen damage
  • Logic board failure
  • Slow program launch speeds
  • Low storage for photos and videos
  • Battery failure

On average, Apple laptops are used more than other brands; an average 23 hours per week versus the average 20 per week for all other brand laptops. If you are a frequent laptop user, take caution and bring your computer to one of our locations. Whether you want to repair a damaged product or look into upgrading your Mac computer with the newest hardware – we stock the highest quality Apple parts in house.

Computer upgrades and repairs

Specializing in computer and laptop repair services, Experimac of Cumming is fast, affordable and committed to helping you maintain your Mac products. We offer upgrades, including new batteries, faster RAM, increased space on your hard drive for photo and video storage and more. Since older and more frequently used computers and laptops have a higher failure rate, it is important to manage and monitor the upkeep of your device. It is true, Apple computers and laptops are proven to be less likely to break down than other brands, but when they do break down, the cost is higher to fix unless you know where to go. Here at Experimac of Cumming, we are committed to providing exceptional customer service and a 90-day warranty on all repairs.

Owner Spotlight: Travis Howe from Experimac of Cumming, GA

Recently, we sat to talk with Travis Howe from Experimac of Cumming, GA. The Cumming store opened in June 2015. Travis has worked long hours to get his Experimac store where he wants it. Experimac is a trusted tech source for Apple® product repairs and upgrades, pre-owned sales and trade-ins for iPhone® devices, iPad® tablets, iMac® computers, MacBook® laptops and more with locations across the country. Experimac also sells accessories and offers same day service for repairs and upgrades. Often, Experimac is able to fix your device while you wait offering a 90-day warranty on all repairs because we want all of our customers to experience the Experimac difference.

Although he had never run his own business before, he came from the corporate world where he had experience working with international companies. Travis spent twenty-five years working in diverse business development operations and another ten years as a managing director on an international level. He elaborated, “I had a lot of business development and sales and marketing experience and a lot of executive management as well.” There’s no doubt those years spent in the corporate world have influenced his success with Experimac of Cumming, GA.

Travis has teamed up with his wife, Becky, in life and in business. He was telling us that they had never worked together prior to owning Experimac of Cumming, GA but as it turns out, she’s played a critical role. She’s been keeping everything organized behind-the-scenes as she is very detail-oriented and really good with research and analysis. Becky handles all of the inventory levels, online banking, QuickBooks, etc. Every entrepreneur knows these things can make or break you. They are originally from Georgia but they spent about 14 years up north in New Jersey and Ohio. Travis and Becky have been back in Forsyth County for the last 12 years. Here’s more of what Travis had to share:

EXPERIMAC: What is your connection to the community? Why did you choose to open a business in Cumming, GA?

TRAVIS: A lot of our connections are through our Church and through a lot of different organizations that are connected through our Church, other ministries. We had a wide network of people that we knew here through our neighborhood as well. We opened a business here because for the last 10 years, Forsyth County has been one of the top 10 counties for growth in the nation. There are some really good areas here that had a strong market influence with some of the zip codes here being amongst the wealthiest in the country. That’s not the case for other zip codes but we have a really diverse group of people here in Forsyth County so it’s been a really great place to open up a business.

 

EXPERIMAC: Being that you’re from the community, what level of involvement do you have with the local community today? Have you joined any specific networking groups or chambers?

TRAVIS: I joined a group called Northeast Business Connection. They are based predominantly here in Georgia and they’ve got chapters all over north Georgia. I was involved with one where you had different businesses like real estate agents, insurance agents, remodelers, etc. I felt it was a good way to get involved and to start with. Most of our efforts have come through word of mouth and people just coming into our store. We’ve done a lot of business with Churches in the area. We’re also expanding to radio advertisements locally.

 

EXPERIMAC: What would you say has been the most interesting or exciting part of owning your Experimac location? And the most challenging aspect of it?

TRAVIS: The most interesting thing is getting off to a very good start, some of the numbers are what they told us to expect. But, in general, we got off to a very good start in the business and were able to turn a profit early on and to be able to see our business grow. It’s you and your family here, so you’re probably going to be putting in more hours, particularly at the start. Sometimes, it’s hard to get away so it’s been a really good learning experience to manage all of this and still move forward. As far as the people working with us, we’ve been really fortunate. We hired two technicians; one stayed with us for the first year but he went back to school and one is still with me today. We’ve been able to hire additional people that have really done a great job for us so really that’s not been a challenge at all. I’d say the ongoing challenge right now is having the right mix of products in the store, having the right suppliers to really keep driving your margins in a really good area. Those things continue to be a lot of work for us but they’ve also been exciting and rewarding as well.

 

EXPERIMAC: Have you been doing the majority of repairs yourself or have you hired technicians to help you out?

TRAVIS: Well, I don’t repair anything. I know a lot more about the Mac products than when I started but my technicians do all the repair work from repairing cracked screens to all the intricate work on laptops and desktops. There’s not anything we don’t do. We work on a lot of older Mac products; Apple doesn’t work on anything over 5 years old so a lot of that work is referred to us by other authorized Apple retailers. I’ve got highly qualified techs here that sell and repair. Right now, we actually have 4 people working for us and they all do a really good job of working with customers on the floor and doing the repair work. That’s been a bright spot for us; we really want to be known for having great quality of service and very fast turnaround time in all of our stores.

EXPERIMAC: You had some former Apple Genius® guys working for you, didn’t you?

TRAVIS: We did for a short period of time but we knew we wouldn’t be able to hold on to him for too long. He imparted quite a bit of expertise while he was here so we learned a lot of the things we could do with Apple in regards to warranties, etc. He imparted a lot of knowledge to the techs that are still here so we appreciate the time that he was here. It was well worth having him here for a couple of months.

 

EXPERIMAC: What kind of feedback have you gotten from customers?

TRAVIS: If you look at our reviews, our feedback has been really, really good. We’ve maintained 5.0 reviews on Facebook and Yelp and 4.9 on Google. We have a lot of repeat customers. There’s a guy that was in today that just bought a 15-inch MacBook laptop from me and he’s already bought two other computers. He’s always coming back here so we have a lot of customers that like to come back in and have just become part of our family. That’s what we’re trying to build, a culture that we really care about our customers and that’s worked out quite well for us here.

 

EXPERIMAC: What kind of repairs are you doing most frequently? Are you noticing any kinds of patterns in what customers are needing?

TRAVIS: Some of the stuff we do on an ongoing basis is repairing cracked iPhone screens. That’s what we’re going to see most often because people are dropping their phones quite often and cracking screens. A lot of our computer repair work is really upgrading RAM, upgrading hard drives, replacing top assemblies when the LCD or the glass breaks, and the same kind of upgrades on iMacs too. That’s the kind of work we really like to do. We’re also doing a lot of data migration as well as work on PCs that we didn’t do at the beginning but that’s mainly a lot of virus clean up and some hard drive changes.

 

EXPERIMAC: Is there a typical Experimac customer?

TRAVIS: That’s the real beauty of it, there’s not! We do a lot of business with seniors that come in with nowhere else to go with their Mac products and they maybe need a little bit more hand holding on how to handle the operating system on a laptop or a desktop iMac, or even operating their iPhone or their iPad. I’ve got very, very patient techs working with them. We’ve got a lot of moms and dads buying for their kids, we’ve got a lot of kids coming in looking for themselves because they’re going off to college and we’ve got a lot of churches because they’re predominantly Mac users for running all of their services. A lot of small businesses come in that are using QuickBooks and running Windows and using Parallels software to swipe in and out of Windows and OS without restarting. Our customers can be everybody and anybody.

 

EXPERIMAC: How many hours are you working in a typical day?

TRAVIS: 40 (chuckling) . . . it’s pretty much a full 8 to 10-hour day doing a lot of different things. As time passes, my guys here can really take care of opening and closing to a degree so we can take off a little bit more time than we did in the early days. It’s worked out really well. I’ve got good people that I really trust and believe in but they’re pretty full days around here.

 

EXPERIMAC: In your spare time, what are some of your hobbies and pastimes?

TRAVIS: I used to be a really big tennis player but I don’t get a chance to get out and do that as much anymore. Landscaping is probably one of my biggest hobbies, just doing a lot of things like that around the house. The first year we opened the business, I didn’t really have a lot of time to do that. I’ve been able to get back to do that more recently. We do have a place up on the lake but we haven’t seen it lately. There’s a lot of things we enjoy doing but we’re just trying to get the business to a point where we can take off a little more so we can do some traveling and see our grandchildren out in Arizona.

 

EXPERIMAC: What would you say are the top 3 skills needed to be a successful entrepreneur?

TRAVIS: I would say that sales skills would be the number one thing because no matter what your business is, you’re going to be selling to some extent. If you come from a different background, that’s going to be one you’re going to need to learn how to do. Also, I’d say understanding the financial side of the business (cash flow, margins, etc.) so you can run a really successful business. Lastly, I’d say being a good leader for the people who work for you and working well with your customer base.

 

EXPERIMAC: What are your thoughts about being part of a franchise organization?

TRAVIS: I think the reason you buy a franchise is because they’ve got a good successful model and you should never buy a franchise if you’re not going to follow the model. You might as well go ahead and start something on your own because that’s where you’re going to wind up. I think the UFG corporate group has been doing this for a long time, they have some very good people there and of course, with a new brand, like Experimac, there are certainly some growing pains. Having been in some of those situations before helped me to really work with them because I understand what they’re going through. I’ve given suggestions but I think they’re doing a great job overall and they’re getting where us we need to be as we’ve grown as a franchise. They’ve gotten more people on board there that can support the brands that go up so I think it’s been a great experience whether I keep the store for 2 years or 10. It’s been a lot of fun!

Travis Howe’s long days are paying off. He seems to be getting the Cumming, GA store to a point where it will seem like it almost runs itself and he’s enjoyed the process, which makes it even better. Understanding the diversity of his customer base and their various needs is surely part of the success he is experiencing. We encourage you to keep Travis, his team of techs, and Experimac of Cumming, GA in mind for your next computer or device repair, upgrade, trade-in or purchase. We know you’ll be writing a 5-star review of your own if you work with them.

Adding RAM to Your Mac® Computer or Laptop: What You Need to Know

Do you know one of the most common reasons a computer might be running slower than expected? Bad RAM or not enough RAM.

RAM (Random Access Memory) is a hardware device that allows information to be stored and retrieved on a computer. Unlike a CD or hard drive, RAM is accessed randomly instead of sequentially allowing the computer to access data fast. Most computer users will notice that their computer is in need of additional RAM when their computer is booting up.

As you boot your computer up, data is sent to the memory to process instructions which can be passed along to software that you access after booting up. Each program that you open (including the browser used to access this web page) is loaded into memory while it is running. Often times, individuals will confuse the term memory with disk space. Disk storage space refers to the hardware in your computer that is capable of storing data either permanently or temporarily.

Most Apple® computers are shipped with 4 to 16 GB of RAM. The lower end of that number might be too low for your personal uses. For example, users that intend to run several programs at once such as video editing software, games, and other similar programs, would require more than just 4 GB of RAM.

If your computer has been running slow, booting programs at a snail’s pace, or taking a long time to open documents – you probably need additional RAM. The trained technicians at Experimac of Cumming can run a diagnostic test on your Mac computer to locate any failures that your machine may have encountered. By running this diagnostic, Experimac’s team can determine what the issue is and if it is RAM, make suggestions on what amount may meet your needs.

Unfortunately, once a computer reaches a certain age, the Apple store will no longer service it, making it impossible to upgrade the computer. Experimac of Cumming is proud to offer RAM upgrades to all Mac computer users.

Bring your slow moving Apple computer into Experimac of Cumming today! We look forward to bringing your Mac computer back to life with new RAM.

Smartphone Repair Near Me: Get Your iPhone® Device Fixed with Experimac

Smartphone Repair Near Cumming

If you have an iPhone device, you might have had something go wrong with it at some point. Maybe the battery drained quickly, the screen cracked, or something inexplicable went wrong with the hardware. When these things happen, iPhone device owners may have a hard time deciding whether to get the device repaired, or to try to resolve the problem themselves.

The best approach to take when your iPhone device gets damaged is to turn to a qualified, professional repair shop like Experimac of Cumming. Doing so will ensure that the problem will be properly diagnosed and the damage will be pinpointed and repaired in a cost-effective manner. Unfortunately, while it may be tempting to look up fixes online and attempt to fix the device yourself, you may end up causing even more damage costing you more money in the long run.

When you bring your damaged iPhone device in, our Experimac of Cumming expert technicians will run a full diagnostic scan of the device to make sure they locate the exact problem. They will then begin repairing your device in a timely manner, often having the device ready for you the same day or even the same hour. We know how important your iPhone device is to your daily life, and we don’t want you to be without it any longer than is necessary. That’s why we pride ourselves on offering while you wait and same day repair services.

Once your device is properly repaired, our technicians will answer any questions you may have about preventing future damage or caring for your device. At Experimac of Cumming, we take pride in having the best customer service in the business, and will be happy to address any concerns you have before you leave our store. We also offer a 90-day warranty on all our repairs, so if something gets damaged, we will repair or replace the defective part at no cost to you.

If your iPhone device has a damaged battery, charging port, or anything else is not functioning properly, bring it in to Experimac of Cumming today. We will have it repaired and in working condition quickly and will help to prolong the longevity of your device.

Where To Buy Pre-Owned Apple® Products: Experience the Experimac Difference

Where to buy Pre-owned Apple products in Cumming

Apple products are known for their usability, sleek design, and of course, their hefty price tags. This is why buying a pre-owned Apple product can be a great option. However, finding a trustworthy source of previously owned Apple products can be a difficult task, as not all resellers are the same or offer warranties on pre-owned products.

At Experimac of Cumming, we are experts in the field of Apple repairs and offer a 90-day warranty on all our pre-owned products. Every pre-owned Mac® computer, iPhone® device, or iPad® tablet that comes to Experimac goes through a rigorous refurbishing process. Our products are thoroughly analyzed, cleaned, and inspected, and only products that meet our high standards will be made available to consumers. When you buy from Experimac, you can feel confident you are receiving only the highest quality pre-owned product that functions like new.

We also know that buying pre-owned products of any kind can be risky so at Experimac of Cumming we proudly offer a 90-day warranty on all pre-owned Apple products. This means that if something breaks or is not working properly on the device you purchased, we will repair or replace the defective part at no cost to you. Other resellers often do not offer any guarantees on pre-owned products. However, at Experimac we want you to rest assured that you and your device are in good hands even after you leave our store.

Buying a pre-owned Apple product can be a difficult process. With Experimac of Cumming’s inventory of high quality pre-owned products and our 90-day warranty, it doesn’t have to be. If you are in the market for a pre-owned Apple device, try stopping in at Experimac today and experience the Experimac difference.

Where to Go to Repair Vintage Apple® Computers: Experience the Experimac Difference

Where to Get Your Vintage Apple Computer Repaired in Cumming

When you think of vintage, you might think of something that has been around for twenty or thirty years. But in the world of technology, vintage has a very different meaning. An Apple computer is considered vintage or obsolete if it is just 5 years old. After this amount of time, Apple Inc. stops production of the product and all its components, and no longer provides any repair services for it. So what is a “vintage” Mac® computer owner to do when that machine needs a repair or upgrade? Are you expected to give up on it and just buy a new one? Most people can’t afford to do that.

This is when you turn to the trusted computer repair experts at Experimac of Cumming. At Experimac, we continue to provide repairs and upgrades on Mac computers that Apple Inc. no longer services. We know that even if your computer has been deemed obsolete, it still has a lot of life left in it, and we will work with you to get it functioning like new. When you bring your vintage computer into our store, our Experimac experts will run a thorough diagnostic check of your machine to determine what repairs it needs, or discuss options for upgrades with you. We will work within a reasonable time frame to have your computer up and running like new, and in some cases it may even be ready that same day or hour.

At Experimac, we are also proud to offer a 90-day warranty on all product repairs. That means that if you bring your computer home and something doesn’t work, we will repair or replace the damaged part at no cost to you.

If you have a vintage Mac computer, don’t give up on it just because Apple Inc. no longer services it. Bring it in to your local Experimac of Cumming today, your trusted source for vintage Apple computer repairs and upgrades.

Computer Repair Near Me: Cumming, Your Local Apple Experts

Computer Repair Near Cumming

Does your local business run with Mac Computers? Looking for someone to service and repair your Mac’s? If this sounds like your local business that is running a number of Macs but have nowhere to go for reliable repairs, then Experimac of Cumming is the place to call.

If you’ve ever had your iMac freeze or if you’ve run out of storage space, you’ve experienced the frustration of where to go to repair your Apple computer. Maybe an Apple store is not nearby, or you can’t make a Genius Bar appointment with them for two more days. Maybe you’re wary of second party retailers. That’s where Experimac Cumming can help you.

Why Experimac?
At Experimac, we focus solely on repairing and upgrading Apple products. We don’t service any other PCs or devices, meaning you can trust us to be experts in the field of Apple repairs. We also realize that if your desktop computer breaks or is not working properly, you need service immediately; you don’t have time to schedule an online appointment and wait for days. That’s why we offer same day and fix while you wait services. In almost all repair cases, we can have your machine fixed and ready for you by the next day or while you wait.

Repair Services
Experimac Cumming offers repairs and upgrades to every Apple computer, from your brand new iMac to your vintage Mac computer. Maybe your computer is running slow or has issues with Internet connectivity, or maybe you aren’t sure why it is freezing. Bring your machine into Experimac Cumming and we will conduct a thorough assessment to find out what is in need of repair. Our Apple experts will offer suggestions and work with you to find the right solution for your machine. Whether it’s a larger hard drive, faster RAM, or a new logic board that you need, we stock only the highest quality products in our store, so you can rest assured that we will get your machine up and running better than you ever remember it being.

The Experimac Guarantee
At Experimac Cumming, we don’t just want to repair your Apple products, we want to make sure you are satisfied with our services afterward. That’s why we offer a 90-day warranty; if something breaks, we will repair or replace the defective part at no cost to you.

If you are in need of Apple computer repairs, consider stopping by Experimac of Cumming today. You can count on our Apple experts to provide fast and quality repairs for your machine!

Pre-Owned Mac® Products: Choosing Pre-Owned Apple® Products, What You Need To Know

Ask any long-term user of Mac products what they love most about their computer and more than likely they will say – reliability. Mac products are not sold in the volume of other computers; they’re more expensive and are sometimes intimidating to PC users. Additionally, gaining access to test out the usability of Mac products can be very limited in some areas specifically here in Cumming. Buyers who are on a tight budget often find even the most affordable Mac computers unobtainable which can lead them to consider purchasing a pre-owned model. Of course purchasing anything pre-owned comes with risks.

Here are some tips for purchasing a pre-owned Mac product:

What is a pre-owned Mac product?
Pre-owned Mac products can include gently used Mac computers, Macbook® laptops, and iPad® tablets that were traded in for an upgrade or bought out-right for rebuild. Pre-owned Mac products are inspected, repaired, and tested prior to being sold at a lower cost. At Experimac in Cumming, we are proud to offer our customers a 90-day repair or replace guarantee on every product you purchase.

Why purchase pre-owned Mac product?
Mac products are known for their sleek design, reliability, and cutting edge technology – not to mention their easy usability. Unfortunately, brand new Mac computers can cost a hefty penny. Pre-owned machines also offer the high reliability and ease of use like brand new Mac computers but at a much lower price point. Buyers can feel confident that their investment is in a high quality machine that functions just as it would if it came from the Apple store.

How much savings can you expect?
Pricing for each pre-owned product is unique and based on the age and computing capability of that product. While there are no exact savings that we can guarantee for each of our pre-owned Mac products, our pre-owned prices tend to run 40% to 60% of a comparable new product.

What about warranties?
Experimac of Cumming is proud to offer a 90-day repair or replace on every pre-owned Mac product that we sell. We also offer our customers a full 7 days to familiarize themselves with their new product ensuring that they can feel confident that they have purchased a product that meets or exceeds their expectations.

Owning a high quality machine doesn’t have to break the bank. Experimac Cumming has a large inventory of pre-owned Mac products such as iMac® computers, MacBook Pro® laptops, and more that can fit your needs and budget. If you or your family is in need of a computer, consider stopping by your local Experimac store to try out a pre-owned Mac product. Our trained staff can answer any questions you might have about taking the plunge.

Experimac Opening Soon in Cumming, GA

Experimac Opening Soon in Cumming, GA

PRE-OWNED APPLE® DEVICE BUSINESS EXPERIMAC DEBUTS IN CUMMING

EMPTY NESTERS FIND NEW CONCEPT AND LIFE EXCITING

(CUMMING, Georgia)— Travis and Becky Howe will be opening their pre-owned Apple® device reseller Experimac at 1586 Market Place Blvd in June. Opening the third franchise in this new but blossoming chain, the couple will provide high-demand Apple® devices like its iPhone®, iPad® and MacBook® lines at costs significantly less than their new retail price equivalents, as well as repair and upgrade services, product resale and more.

With over 25 years of senior management experience, Travis Howe’s titles have included president, divisional vice president, sales and marketing vice president and more. When the last company he worked for declared bankruptcy, however, he decided he had had enough of the corporate grind and opted for a business that was truly his.

“I was immediately grabbed by Experimac’s unique approach and felt there was a big hole in the market in offering pre-owned Apple® products at the retail level,” said Howe. “Experimac fills that hole by giving customers eager for Apple® devices a level of access to them that they might not otherwise have.”

A recent addition to United Franchise Group, the family of brands with over 30 years of franchising experience, Experimac is a rapidly expanding concept. United Franchise Group plans to open 25 Experimac stores by the end of 2015, and plans to have 100 by the end of 2016.

While many other 62-year-olds might immediately dismiss the thought of starting their own business, Travis Howe is optimistic as he plots his company’s future. His decision to own his own business, he says, is coming at exactly the right time in his life.

“When I really think about it, the time is perfect,” said Travis Howe. “Our kids are out of college and I still have a lot of drive to do something new. Becky and I have been fully engaged and excited about the opportunity, especially as it’s something that we can do together. To be able to not only start my own business, but do so with an exciting new concept like the one Experimac provides, is a far more appealing option than retirement.”

ABOUT EXPERIMAC

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. As part of the $400-billion-plus Apple® market, Experimac provides pre-owned Apple® computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, sales of accessories and software and upgrades. For more information visit experimac.com.