3 Must-Know Tips for Setting Up New Apple Devices

Whether you’re new to the world of technology, or you’re an old pro trying to learn some new tricks, setting up brand-new Apple devices can be intimidating. Luckily, Apple products are created to be user-friendly, so by arming yourself with a bit of knowledge, you can take on the task confidently and be sure that each of your Apple devices is set to fit your preferences.

Below are three easy tips anyone can follow to help set up their various Apple devices:apple device

  • Sync Up: If you’ve purchased a new Apple device to replace an older model, you’ll want to take the time to sync the two devices before getting rid of the old one. Syncing allows you to transfer the existing data from the old device to the new one. Just plug in your device to a laptop or desktop computer where it will gather and save the information before moving it to the new device. This process takes some time, so be prepared to not use your device for a while so your data can be safely stored, saved, and transferred.
  • Check for Upgrades: Routine upgrades are important for any Apple device user. Throughout the year, Apple releases updated software for phones and tablets and allows users to opt in simply by clicking the “Update iOS” button. If you’re working with a brand-new Apple device, make sure that the item is operating with the latest software by checking the iOS tab under “Settings.”
  • Confirm Apple Warranty: The warranty on an Apple product, whether it’s new or refurbished, is important information for new users to have on hand. To check the warranty information, either enter the hardware serial number online or bring the device into a local Apple distributor. Knowing whether the device is still under warranty will help you if you run into a technical problem down the road.

If you’re an Apple user in Canton, OH, and are in the market for some expert advice on how to set up and use your new device, consider working with the team of local tech professionals at Experimac Canton OH. As the area’s leader in Mac and Apple repairs, you can feel confident that you’re getting the best advice from those who are thoroughly familiar with the products. For more information, visit them online or give them a call at (330)409-7005.

Upcoming Workshop on iPhone and iPad Basics on 11/19

There are many reasons Apple sells millions upon millions of their iPhones and iPads, and one of the biggest is iOS. It’s the softare that makes iPhones and iPads such powerful and easy to use devices. Join Jonathan Moore of Spartamac on November 19th for an overview of Apple’s revolutionary iOS, Apple ID’s, iCloud, and the tips and tricks every iPhone/iPad user should know.

All workshop attendees who pre-register and attend will receive a 10% off coupon.

Free parking is available in the lot next to Einstein Bros. Bagels

 

GRAND OPENING AND RIBBON CUTTING

 

CELEBRATION!!!!!

GRAND OPENING AND RIBBON CUTTING

SET FOR EXPERIMAC OF PEORIA

RIBBON CUTTING AT 11:00 AM

TUESDAY NOVEMBER 15, 2016

CULMINATING IN A GRAND OPENING CELEBRATION

SATURDAY NOVEMBER 19, 2016

WITH 106.9 “THE MIX” LIVE REMOTE 10AM TO 12PM

WIN A 43″ TOSHIBA TV DRAWN BETWEEN 11 AND 12 (MUST BE PRESENT TO WIN)

WIN AN APPLE TV, OR GO PRO CAMERA (DO NOT NEED TO BE PRESENT TO WIN)

 

FOOD!      FUN!      GIVE AWAYS!     SPECIAL PRICING THROUGHOUT THE STORE!

Owner Spotlight: Jim and Jamie Spisak of Experimac of Plano, TX

 
We recently sat down for a nice chat with Jim and Jamie Spisak from Experimac of Plano, TX. They were the 19th Experimac store to open. This dynamic father-daughter duo, who had never worked together before, opened their doors just before the holidays in December 2015 after leaving corporate America and making the decision to pursue a business of their own. With franchises across the country, Experimac is a trusted tech source for Apple® product repairs and upgrades, pre-owned sales and trade-ins for iPhone® devices, iPad® tablets, iMac® computers, MacBook® laptops and more. Additionally, we also sell accessories for these devices and offer same day service for repairs and upgrades. Often, we’re able to fix your device while you wait. Experimac offers a 90-day warranty on all repairs because we want all of our customers to experience the Experimac difference.

Life as an entrepreneur can be quite the roller coaster but it seems to have been a great choice for the Spisaks. They get along really well and have open lines of communication which will undoubtedly help them be successful. Jim and Jamie have found it really rewarding to go above and beyond for some of their customers, really going the extra step to help out and they have made a big difference for their customers as they become a part of the community in Plano, TX. Here is some more of what they shared about their experience as the owners of Experimac of Plano, TX.

EXPERIMAC: Had you run your own business before? What was your background prior to this?
JAMIE: I had been a bank manager.
JIM: I was working in managerial positions with high tech companies. I had spent 25 years with IBM. I was also with Honeywell and Motorola.

EXPERIMAC: What made you leave your corporate jobs and venture out on your own?
JIM: It was time for me to go off on my own. I was tired of working for other people. My last job I was with a private equity group and that’s when I decided I wanted to go out on my own so I spent about a year researching various businesses, franchises, and existing businesses and when I came across the Experimac model, it really seemed to fit well with my background and everything else.

EXPERIMAC: And what about you, Jamie? Was it Dad convincing you?
JAMIE: Yeah, absolutely because I really liked my job. Dad asked if I would do it and I trusted him. How do you say no to your Dad? And I figured it would be something exciting and something I had never done before.

EXPERIMAC: What are your different roles in the store? Who’s doing what?
JAMIE: Ironically enough, we both do a little of everything. Dad does more of the ordering but we both do the repairs. Dad is better with software than I am and I’m better with hardware than he is but we both do repairs and we both interact with customers. At first, there were times I had to call other stores, like Experimac of Boynton Beach, FL, and say, “So this guy has a computer, it won’t turn on, where do I start?” Josh Barnes would spend a lot of time face-timing with us, walking us through the steps. We have learned a lot and our questions went from, “So this guy has a computer, it won’t turn on, where do I start?” to “This guy has a computer that won’t turn on. I’ve done this, this, and this. What would be your next step?” We have also hired Vance who is an expert coming to us after working for Apple for 15 years and then the Apple store for 8 years where he was a Genius. He’s got a lot of software know-how and has already taught us so much.

EXPERIMAC: What would you say has been the most interesting or exciting part of opening your own Experimac store? And the most challenging aspect of it?
JIM: The most challenging has been the technical side and making sure the customers walk out of here happy especially as we were coming up the learning curve on the technology. We had a couple of stumbles and that certainly made life exciting. We were able to recover. I think the vast majority of our customers are pretty darn happy with us. We’re getting a lot of referrals. During that learning curve as we were ramping up, that was exciting because people would come with some things and we had no clue what it was they were bringing us.

EXPERIMAC: What is your connection to the community of Plano? How long have you lived here? Why did you choose to go into business here?
JAMIE: My parents moved to Garland about 6 years ago and now we all live in Garland, about 10 miles away from Plano. When dad was looking to buy a franchise, we liked Plano. My mom teaches for the Plano School District in East Plano and we really liked the diversity in Plano. Plano is really big and it’s growing so it’s kind of neat to be a part of that. We like the Plano Chamber of Commerce a lot too.

EXPERIMAC: Have you guys been able to get involved into the Plano community?
JAMIE: Yeah, we sponsor a couple of public and private school PTAs. It’s a lot of fun! At one, we actually got to go and set up a little table at their “Fit Night” so we had a couple of iPads with some fitness apps on there and it was a lot fun to do that. And now we’re planning on doing the same thing next year. We donated to a chapter of my sorority at UT Dallas for their annual, big philanthropic event. That was cool and we’ll do that again next year as well. It’s still the first 7 months but we’re definitely starting to get involved and definitely want to work with schools. That’s where we really want to get involved. We really want to be helpful to people because we know there are schools and students, no matter how old they are, that could really benefit from our services and the products we sell so we really want to make sure they know about us.

We’ve joined the Plano Chamber of Commerce. My dad is also involved with the Knights of Columbus at his church. We’ve seen the return on going to those PTA events as well as advertising in small, local papers when customers come in to the store and share where they learned about us from these papers and we love that.

EXPERIMAC: What would you say the typical Experimac customer looks like?
JAMIE: There’s not one. It’s just not at all like that. We’ve had it all. There was actually a lady that we actually went to her house to help her with her computer and she was in her mid-80s and we’ve had people in here that are young parents. One guy who was in here the other day, he and his wife just found out they are pregnant and he needed a laptop instead of a desktop. And then we’ve got high school kids coming in here. Our youngest customer would be, well, our neighbor’s daughter with her broken iPad. Our customers range from 2 years old to 85 years old.

EXPERIMAC: So you actually went to someone’s house to fix their computer?
JAMIE: Yeah, that’s on a case-by-case basis. We can’t always do that but there is a nursing home across the street and this lady had come in for a repair so I went to help her with her printer because that wasn’t working so I went to get her computer all set back up because she had needed a whole new hard drive.

EXPERIMAC: What have been the big surprises in the first 6 months? Is this what you expected? Has everything gone the way you expected it to?
JAMIE: I think it’s probably been spot on. The one thing I expected, but didn’t want of course, was that we weren’t busy right off the bat. It’s taken time and a lot of effort to get busier. And I knew that would the case but that’s been the hardest reality I think. That being said, we’ve grown tremendously.
JIM: Early on, there were a few days when nobody would walk into the store and you worry.

EXPERIMAC: What are your goals for the next 6 months?
JIM: Getting more into the software services side of it. Repeat business. Offering classes.
JAMIE: That was a big part of bringing Vance on. We’d like to start offering classes for people who are new Apple users or you’d be surprised how many people don’t back up their phones, for example. And then something happens and they’re completely at a loss because they don’t have their information anywhere. We want to teach them how easy and how inexpensive it is to back up their most precious devices. We want to make sure they’re coming to us and trusting us in the long run as their local experts. We’d like to continue expanding on the services we offer. We have an Apple consultant we found through their network that we’d call up with some software things we weren’t sure about and he started sending us his customers with hardware issues because that’s not his thing. Some of his people have gotten upgrades but didn’t know what to do with their old devices that were still working well so now we’re an option for his customers too.

EXPERIMAC: Do you guys have any hobbies or things you enjoy when you’re not at the store?
JAMIE: Dad likes to cook. Every Sunday we have a family dinner and now that I live in Texas, our whole family lives here so we always have family dinners on Sunday with new recipes every week so that’s definitely his favorite thing to do. As for me, I have 2 dogs that I’m obsessed with. I like country music and I enjoy going to concerts so anywhere you can two-step is great.

As you can see, Jim and Jamie Spisak are off to a great start and are really enjoying doing business with the people of Plano, TX and welcome questions and visits to their Experimac store any time. In fact, a visit to their showroom will give you a chance to see a colored, vintage iMac computer that they’ve turned into a fish tank, of all things. The residents of the fish tank are Steve Jobs 3.0 and Steve Wozniak, both beta fish, and an albino catfish that they talk to every day. Come on in have chat with the residents of the fish tank at Experimac of Plano, TX.

Former Office Depot E-Commerce Director Brings Experimac to New Jersey

Experimac - Apple Experts

When Cherry Hill resident, Glenn Trommer opened his Experimac store in early July at Lee Newman Plaza, he brought fairly novel Apple product services to the south Jersey region, including Cherry Hill, Marlton, Haddonfield and Voorhees.

“Within my specific market there are no other stores that buy, sell, trade and repair Apple products. Experimac has a very unique value proposition and this provides me with the opportunity to gain specific market share.”

Opening his Experimac store fulfilled a long held dream, a promise he made to himself as he graduated from Emory University more than 30 years ago.
“I told myself when I graduated that I would have my own business one day, but since then had always held jobs in corporate America,” Trommer recalls.

Among those corporate positions, he was Director of e-commerce and implementation services for Office Depot, responsible for creating and implementing their business to business website back in 1996. “It left me with good knowledge of retail as well as business-to-business sales,” says Trommer.

With a long held passion for Apple products, his choice of Experimac as a franchise was easy. “I owned the first iPod and have owned iPhones and a MacBook Air ever since,” Trommer says, adding that he looked at a wide range of franchise options before selecting Experimac.

Ultimately, Trommer sees his new shop, and those he expects to open in coming years, as an opportunity to mentor future employees as well as to build a legacy for his family. He anticipates that family members will become involved in the shop and that the venture will create opportunities for future employees.

“I hope that we will be able to create significant brand awareness as we open several stores, and also want to mentor my employees so that they gain an understanding of how to operate a retail business. They may someday own a store of their own,” Trommer says.

About Experimac

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. Capitalizing on a sustained demand for Apple® products, Experimac provides pre-owned computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, and sales of accessories. Experimac has more than 30 locations with 85 additional stores in various stages of development as of mid-2016. Projections are to open a total of 100 locations by the end of 2016 and 250 by 2017locations nationwide. For more information visit www.experimacfranchise.com.

New Pre-Owned Apple® Device Business Experimac Comes to Chico

Experimac - Apple Experts

(CHICO, Ca.) – On July 25, Chris Thomas will begin leveraging his experience as a utility craftsman and mechanical supervisor to run Experimac, the new concept that provides pre-owned computers and devices; repair and upgrade services for laptops, phones and tablets; trade-ins of existing devices; and sales of accessories and software for Apple® devices, to Chico. Located at 1354 East Ave, suite S, Thomas is bringing the newest concept from industry veteran United Franchise Group to serve customers throughout Yuba County, Butte County and Shasta County by providing popular Apple® devices at prices far below retail prices.

For 20 years, Thomas worked as a utility craftsman for the State of California before becoming a mechanical supervisor at an agricultural processing plant. Tired of working 12 hour days six days a week and answering to someone else, Thomas decided it was time to apply all of his skills to running his own business. Owning his own business, Thomas knew this would allow him more time with his family and his passion of being a High school Football Coach.

“Now I can put all of my hard work into building my own business,” said Thomas. “I am excited to offer great products and services to all at great prices. Apple is coming out with new devices all the time which guarantees a stream of business.”

The newest addition to the United Franchise Group, a family of brands that includes industry standouts such as Signarama, EmbroidMe and SuperGreen Solutions, Experimac is backed by a reputation of business success. This, said Thomas, gave him confidence in the concept as a viable career choice.

“Starting a business is a stressful situation, but if you don’t go for it you will never know the success in life that awaits you,” Thomas said. “If you’re willing to put in the hard work it takes to be successful you will succeed.”

Thomas looks forward to serving his community through providing a highly sought after repair service and top of the line refreshed Apple products. He also has plans to pass his business along to his children some day and use it to help prepare them for their futures.

About Experimac

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. Capitalizing on a sustained demand for Apple® products, Experimac provides pre-owned computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, and sales of accessories. For more information visit www.experimac.com.

Local Former Teacher Makes Apple Products Accessible To Many

Experimac - Apple Experts

(Huntersville, NC) Portions of techno markets north of Charlotte and throughout the Lake Norman region, those who have bemoaned high quality Apple products as unaffordable over years of one product introduction after another, are appreciating Lisa Piatt’s newly opened Experimac store, with its quality line of affordable, pre-owned Apple products that range from Mac Books to iPads and iPhones.

A Huntersville resident with a background in graphic arts, Piatt opened her store at 9832 Gilead Rd., in mid-July. Already, she is sensing keen appreciation for the affordability option that her store offers. “Apple is a technology leader. The ability to fit that technology seamlessly into your everyday life at affordable cost is a huge benefit that can make a big difference for a lot of people,” says Piatt, who as a former teacher had the opportunity to observe firsthand what vital difference technology can make to the learning experience as well as other life endeavors.

Prior to the 32 year old former teacher’s July 15th opening of her Experimac store, she had used her graphic arts background, teaching young students. “While teaching, I could see the impact of using computers and iPads in the classroom. That technology really helps students to reach all of their potential, and not all of my students could afford a brand new iPad or Mac Book,” says Piatt, who opened her Experimac shop with a $200,000 investment that included a $50,000 franchise fee, and investment of $84,000 in her opening inventory.

As a young mother, Piatt sees her Experimac store as something of a family investment seed. She expects that down the road her family will share in growing the business. “This is a typically male dominated segment, but through this store, I may be able to employ my kids as they grow, and to teach them about business, to prepare them for life in the future,” Piatt says.

She will teach them largely by example, directing them to remain open to what markets have to say, observing experiences of other small business operators, and being nimble in responding to unavoidable changes in her industry. “You have to speak to as many people as you can. And no matter how well you plan, something will always throw you off schedule so being nimble, reacting quickly to change is an important attribute,” Piatt says.

About Experimac

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. Capitalizing on a sustained demand for Apple® products, Experimac provides pre-owned computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, and sales of accessories. Experimac has more than 30 locations with 85 additional stores in various stages of development as of mid-2016. Projections are to open a total of 100 locations by the end of 2016 and 250 by 2017 locations nationwide. For more information visit www.experimacfranchise.com.

New Pre-Owned Apple® Device Business Experimac Comes To Jacksonville

Experimac - Apple Experts

(JACKSONVILLE, Fla.) – On July 25, Leroy McCarty and his wife Fonda will be joining forces to open and run their Experimac, the new concept that provides pre-owned computers and devices; repair and upgrade services for laptops, phones and tablets; trade-ins of existing devices; and sales of accessories. Located at 1650 San Pablo Rd. S suite 14, McCarty is bringing the newest concept from industry veteran United Franchise Group to serve customers throughout Northeast Florida by providing popular Apple® devices at prices far below retail prices.

Before opening his own business, Leroy served in the U.S Navy and Army for 13 years and deployed to Iraq 4 times. McCarty enlisted as an Aviation Ordnance man in May 2001, just a few months before September 11th. He was stationed in Japan onboard the CV-63USS Kitty Hawk where he served for three years before being moved to Bremerton, WA and then to Norfolk, VA. While in Norfolk, Leroy took part in a program called “Blue to Green” and changed services and enlisted in the Army. While in the Army he was stationed in Vilseck, Germany as a Signal Support Specialist 25U and then in Hawaii for five years before he and Fonda, who also served in the U.S Navy for eight years as an Aviation Machinist Mate, moved to Jacksonville.

“After learning about Experimac I came away convinced that it was going to be the next big thing in computers,” said Leroy. “I am already the guy in the neighborhood that everyone brings computers to for repairing so I knew this would be the perfect fit for me and Fonda.”

The newest addition to the United Franchise Group, a family of brands that includes industry standouts such as Signarama, EmbroidMe and SuperGreen Solutions, Experimac is backed by a reputation of business success. This, said Leroy, gave him confidence in the concept as a viable career choice.

“I grew up in a low income family but never let anything down so I am looking forward to offering top of the line products for affordable prices,” said Leroy, “ Giving back to the community is very important to me and Fonda. We will be sponsoring a local little league team and will be providing our support to an organization that helps children that have lost loved ones to violence.”

About Experimac

Experimac is the latest addition to the United Franchise Group family of brands, joining a team with over 30 years of franchise experience. Capitalizing on a sustained demand for Apple® products, Experimac provides pre-owned computers and devices, repair of laptops, phones and tablets, trade-ins of existing devices, sales of accessories and software and upgrades. For more information visit www.experimac.com.