Computer and Laptop Repair Services: Where to Get Your Mac® Products Fixed

Computer and Laptop Repair Services

How is your Mac computer holding up? Only 10% of Apple® laptops break down within 3 years of purchase, according to the latest Consumer Reports survey. If you have chosen an Apple brand product, you have made a wise choice. Still, even with the outstanding rank of highest reliability, Apple computers and laptops benefit from upgrades and repairs over time. Experimac of Plano wants to help you keep your Apple products in tip top condition.

What’s wrong with my Mac computer?

Diagnosing what’s wrong with your Mac computer can be stressful. The more you use your computer or laptop, the more likely it is to acquire problems. At Experimac of Plano, we have an expert team of technicians who can help you solve them.

Is your Mac computer not functioning properly?

Some of the most common issues experienced by Apple users include:

  • Water damage
  • Failed hard drives
  • Screen damage
  • Logic board failure
  • Slow program launch speeds
  • Low storage for photos and videos
  • Battery failure

On average, Apple laptops are used more than other brands; an average 23 hours per week versus the average 20 per week for all other brand laptops. If you are a frequent laptop user, take caution and bring your computer to one of our locations. Whether you want to repair a damaged product or look into upgrading your Mac computer with the newest hardware – we stock the highest quality Apple parts in house.

Computer upgrades and repairs

Specializing in computer and laptop repair services, Experimac of Plano is fast, affordable and committed to helping you maintain your Mac products. We offer upgrades, including new batteries, faster RAM, increased space on your hard drive for photo and video storage and more. Since older and more frequently used computers and laptops have a higher failure rate, it is important to manage and monitor the upkeep of your device. It is true, Apple computers and laptops are proven to be less likely to break down than other brands, but when they do break down, the cost is higher to fix unless you know where to go. Here at Experimac of Plano, we are committed to providing exceptional customer service and a 90-day warranty on all repairs.

Migrating Your Data to a New Mac® Computer or Laptop: What You Need to Know

If you’re a Mac computer user and just bought a new MacBook Pro® laptop or another model, you may be wondering how to get all of your data from your old computer to the new one. It seems complicated, and the risk exists that you may lose files by overlooking instructions. Still, it is an essential task to copy all documents, apps, user accounts, and settings over to your new computer or laptop so that you ensure you’ll have full access to your work.

How to Migrate Your Data

Dealing with data migration on your own can be difficult, and this is why companies like Experimac of Plano have a team of experts on-hand to fulfill your data migration needs. Supplied with the newest hardware on the market, Experimac technicians provide same-day service, migrating data to your new computer so you don’t have to.

Read on if you are a do-it-yourself tech whiz, or a tech whiz in training. You can follow these steps for migrating data, if you’re ready to take the plunge on your own:

  1. Full device inspection – analyze the laptop or computer’s software, settings and power.
  2. Name your device – go into settings and name your computer, using something effective and personalized so you can recognize the device as your own.
  3. Install updates – be sure to check your app store and download any pending app updates, including third-party software updates, too!
  4. Connect devices – do this either by using the Time Machine® backup feature, a normal Ethernet cable or link the computers to the same Ethernet or Wi-Fi Network.
  5. Apple Migration Assistant® feature – use this feature to complete the transfer of your files from the old device to the current computer.
  6. Log in to your new account – check to verify your files have transferred successfully.

Although the Apple Migration Assistant feature was designed to walk Mac owners through migrating their data themselves, consumers who prefer assistance with this should contact Experimac of Plano to assist with affordable data migration. A thorough, in-store assessment can be done before migrating your data so that we can devise a plan to have your new computer or laptop up and running with full access to your old files in no time.

Owner Spotlight: Jim and Jamie Spisak of Experimac of Plano, TX

We recently sat down for a nice chat with Jim and Jamie Spisak from Experimac of Plano, TX. They were the 19th Experimac store to open. This dynamic father-daughter duo, who had never worked together before, opened their doors just before the holidays in December 2015 after leaving corporate America and making the decision to pursue a business of their own. With franchises across the country, Experimac is a trusted tech source for Apple® product repairs and upgrades, pre-owned sales and trade-ins for iPhone® devices, iPad® tablets, iMac® computers, MacBook® laptops and more. Additionally, we also sell accessories for these devices and offer same day service for repairs and upgrades. Often, we’re able to fix your device while you wait. Experimac offers a 90-day warranty on all repairs because we want all of our customers to experience the Experimac difference.

Life as an entrepreneur can be quite the roller coaster but it seems to have been a great choice for the Spisaks. They get along really well and have open lines of communication which will undoubtedly help them be successful. Jim and Jamie have found it really rewarding to go above and beyond for some of their customers, really going the extra step to help out and they have made a big difference for their customers as they become a part of the community in Plano, TX. Here is some more of what they shared about their experience as the owners of Experimac of Plano, TX.

EXPERIMAC: Had you run your own business before? What was your background prior to this?
JAMIE: I had been a bank manager.
JIM: I was working in managerial positions with high tech companies. I had spent 25 years with IBM. I was also with Honeywell and Motorola.

EXPERIMAC: What made you leave your corporate jobs and venture out on your own?
JIM: It was time for me to go off on my own. I was tired of working for other people. My last job I was with a private equity group and that’s when I decided I wanted to go out on my own so I spent about a year researching various businesses, franchises, and existing businesses and when I came across the Experimac model, it really seemed to fit well with my background and everything else.

EXPERIMAC: And what about you, Jamie? Was it Dad convincing you?
JAMIE: Yeah, absolutely because I really liked my job. Dad asked if I would do it and I trusted him. How do you say no to your Dad? And I figured it would be something exciting and something I had never done before.

EXPERIMAC: What are your different roles in the store? Who’s doing what?
JAMIE: Ironically enough, we both do a little of everything. Dad does more of the ordering but we both do the repairs. Dad is better with software than I am and I’m better with hardware than he is but we both do repairs and we both interact with customers. At first, there were times I had to call other stores, like Experimac of Boynton Beach, FL, and say, “So this guy has a computer, it won’t turn on, where do I start?” Josh Barnes would spend a lot of time face-timing with us, walking us through the steps. We have learned a lot and our questions went from, “So this guy has a computer, it won’t turn on, where do I start?” to “This guy has a computer that won’t turn on. I’ve done this, this, and this. What would be your next step?” We have also hired Vance who is an expert coming to us after working for Apple for 15 years and then the Apple store for 8 years where he was a Genius. He’s got a lot of software know-how and has already taught us so much.

EXPERIMAC: What would you say has been the most interesting or exciting part of opening your own Experimac store? And the most challenging aspect of it?
JIM: The most challenging has been the technical side and making sure the customers walk out of here happy especially as we were coming up the learning curve on the technology. We had a couple of stumbles and that certainly made life exciting. We were able to recover. I think the vast majority of our customers are pretty darn happy with us. We’re getting a lot of referrals. During that learning curve as we were ramping up, that was exciting because people would come with some things and we had no clue what it was they were bringing us.

EXPERIMAC: What is your connection to the community of Plano? How long have you lived here? Why did you choose to go into business here?
JAMIE: My parents moved to Garland about 6 years ago and now we all live in Garland, about 10 miles away from Plano. When dad was looking to buy a franchise, we liked Plano. My mom teaches for the Plano School District in East Plano and we really liked the diversity in Plano. Plano is really big and it’s growing so it’s kind of neat to be a part of that. We like the Plano Chamber of Commerce a lot too.

EXPERIMAC: Have you guys been able to get involved into the Plano community?
JAMIE: Yeah, we sponsor a couple of public and private school PTAs. It’s a lot of fun! At one, we actually got to go and set up a little table at their “Fit Night” so we had a couple of iPads with some fitness apps on there and it was a lot fun to do that. And now we’re planning on doing the same thing next year. We donated to a chapter of my sorority at UT Dallas for their annual, big philanthropic event. That was cool and we’ll do that again next year as well. It’s still the first 7 months but we’re definitely starting to get involved and definitely want to work with schools. That’s where we really want to get involved. We really want to be helpful to people because we know there are schools and students, no matter how old they are, that could really benefit from our services and the products we sell so we really want to make sure they know about us.

We’ve joined the Plano Chamber of Commerce. My dad is also involved with the Knights of Columbus at his church. We’ve seen the return on going to those PTA events as well as advertising in small, local papers when customers come in to the store and share where they learned about us from these papers and we love that.

EXPERIMAC: What would you say the typical Experimac customer looks like?
JAMIE: There’s not one. It’s just not at all like that. We’ve had it all. There was actually a lady that we actually went to her house to help her with her computer and she was in her mid-80s and we’ve had people in here that are young parents. One guy who was in here the other day, he and his wife just found out they are pregnant and he needed a laptop instead of a desktop. And then we’ve got high school kids coming in here. Our youngest customer would be, well, our neighbor’s daughter with her broken iPad. Our customers range from 2 years old to 85 years old.

EXPERIMAC: So you actually went to someone’s house to fix their computer?
JAMIE: Yeah, that’s on a case-by-case basis. We can’t always do that but there is a nursing home across the street and this lady had come in for a repair so I went to help her with her printer because that wasn’t working so I went to get her computer all set back up because she had needed a whole new hard drive.

EXPERIMAC: What have been the big surprises in the first 6 months? Is this what you expected? Has everything gone the way you expected it to?
JAMIE: I think it’s probably been spot on. The one thing I expected, but didn’t want of course, was that we weren’t busy right off the bat. It’s taken time and a lot of effort to get busier. And I knew that would the case but that’s been the hardest reality I think. That being said, we’ve grown tremendously.
JIM: Early on, there were a few days when nobody would walk into the store and you worry.

EXPERIMAC: What are your goals for the next 6 months?
JIM: Getting more into the software services side of it. Repeat business. Offering classes.
JAMIE: That was a big part of bringing Vance on. We’d like to start offering classes for people who are new Apple users or you’d be surprised how many people don’t back up their phones, for example. And then something happens and they’re completely at a loss because they don’t have their information anywhere. We want to teach them how easy and how inexpensive it is to back up their most precious devices. We want to make sure they’re coming to us and trusting us in the long run as their local experts. We’d like to continue expanding on the services we offer. We have an Apple consultant we found through their network that we’d call up with some software things we weren’t sure about and he started sending us his customers with hardware issues because that’s not his thing. Some of his people have gotten upgrades but didn’t know what to do with their old devices that were still working well so now we’re an option for his customers too.

EXPERIMAC: Do you guys have any hobbies or things you enjoy when you’re not at the store?
JAMIE: Dad likes to cook. Every Sunday we have a family dinner and now that I live in Texas, our whole family lives here so we always have family dinners on Sunday with new recipes every week so that’s definitely his favorite thing to do. As for me, I have 2 dogs that I’m obsessed with. I like country music and I enjoy going to concerts so anywhere you can two-step is great.

As you can see, Jim and Jamie Spisak are off to a great start and are really enjoying doing business with the people of Plano, TX and welcome questions and visits to their Experimac store any time. In fact, a visit to their showroom will give you a chance to see a colored, vintage iMac computer that they’ve turned into a fish tank, of all things. The residents of the fish tank are Steve Jobs 3.0 and Steve Wozniak, both beta fish, and an albino catfish that they talk to every day. Come on in have chat with the residents of the fish tank at Experimac of Plano, TX.

Where To Buy Pre-Owned Apple® Products: Experience the Experimac Difference

Where to buy Pre-owned Apple products in Plano

Apple products are known for their usability, sleek design, and of course, their hefty price tags. This is why buying a pre-owned Apple product can be a great option. However, finding a trustworthy source of previously owned Apple products can be a difficult task, as not all resellers are the same or offer warranties on pre-owned products.

At Experimac of Plano, we are experts in the field of Apple repairs and offer a 90-day warranty on all our pre-owned products. Every pre-owned Mac® computer, iPhone® device, or iPad® tablet that comes to Experimac goes through a rigorous refurbishing process. Our products are thoroughly analyzed, cleaned, and inspected, and only products that meet our high standards will be made available to consumers. When you buy from Experimac, you can feel confident you are receiving only the highest quality pre-owned product that functions like new.

We also know that buying pre-owned products of any kind can be risky so at Experimac of Plano we proudly offer a 90-day warranty on all pre-owned Apple products. This means that if something breaks or is not working properly on the device you purchased, we will repair or replace the defective part at no cost to you. Other resellers often do not offer any guarantees on pre-owned products. However, at Experimac we want you to rest assured that you and your device are in good hands even after you leave our store.

Buying a pre-owned Apple product can be a difficult process. With Experimac of Plano’s inventory of high quality pre-owned products and our 90-day warranty, it doesn’t have to be. If you are in the market for a pre-owned Apple device, try stopping in at Experimac today and experience the Experimac difference.

Pre-Owned Apple® Store: Pre-Owned Apple Products That You Can Trust

Pre-Owned Apple Products That You Can Trust

There’s nothing quite like the feeling you get right after you purchase a brand new phone. Possibilities seem endless as you hold in your hands a mobile device, which 92% of American adults possess and cherish. But what if you received this phone as a gift, and instead of being brand new, it was really a pre-owned product? How can you be sure that your new, beloved phone is as good as new? Does “mint condition” mean the same quality as fresh out of the box?

Here at Experimac of Plano, a growing retailer of pre-owned Apple products, we promise our customers the answers and attention they deserve in order to make the most educated buying decisions to satisfy their electronic needs. Tight budgets can afford our pricing, trust our warranty and benefit from the savings.

Reconditioning Process of Pre-Owned Apple Products
We’ve all heard that knowledge is power, and the same goes for understanding reconditioned products and their value. Not everyone has extra cash to invest in a new computer, but the option is available to look into buying a reconditioned device at a lower price. Fear of the unknown is dissolved when we take the time to learn about our investments. Experimac of Plano makes it simple for any buyer to be a smart buyer.

All pre-owned apple products undergo a rigorous reconditioning process before they are marked for sale at Experimac of Plano. Each and every product you find in our stores, whether it be a Mac® computer, iPhone® device, iPod® device, Apple TV® device, accessories or iPad® tablet, works just like new and meets our high standards. If you are one of 73% of the population who own a desktop or laptop, would you be interested in browsing our large, ever-expanding stock of pre-owned Apple® products, knowing each one is carefully cleaned, thoroughly inspected, and handled with the utmost care before you see it on our shelves?

Actions Gain Trust
Spend less and reduce the stress of your decision by reading the warranty. It never hurts to cover the “what if” scenarios before making a purchase. At Experimac, we pave the path to a risk-free purchase with our 90-day guarantee. If something breaks, we promise to repair or replace the defective part at zero cost to you! Experimac Plano is hands down the place to go to save money on pre-owned Apple products.

Stop by Experimac Plano and see what we have to offer!

Out of Warranty Repair: Apple Inc. vs. Experimac Repair Costs

Out of Warranty Repair

Imagine waking up on a Monday morning to find that your MacBook® laptop won’t turn on. All of your work and personal files are saved on your broken computer, and the warranty has just run out. Panic sets in as you begin the decision process of whether to replace or repair your broken laptop. Can you safely say that you know the cost comparison, and do you really know all of your available options?

Replace vs. Repair
Laptop repair rates have gone down to 24%, down from 36% in 2010. Still, each time a device breaks, the costly and emotional decision of repair versus replace must be made. The answer lies in the repair rates. If you’re spending 50% of the cost of a new Mac® computer or iOS® device on your repair, then you might as well replace your product with a pre-owned model. Experimac of Plano offers affordable pre-owned Apple® products if you decide replacement is your route. On the other hand, if you lean more towards seeking repairs, it is critical to do a price comparison between Apple Inc. repair costs and repair costs at Experimac of Plano. In a 2013 online annual questionnaire, including 29,281 subscribers, Consumer Reports Magazine informs, “People who used independent repair shops were more satisfied with the repairs than those who used factory service.” Experimac will have your repair completed within hours of bringing in your device or by the next day. All things considered, we urge you to bring your broken Mac computer and iOS device, especially for those repairs that are out of warranty, to Experimac of Plano.

Apple Inc. vs. Experimac Repair Costs
If you have ever been on Apple Inc.’s repair pricing page, you have seen the outrageous repair costs. Apple Inc.’s out of warranty costs are even higher. If you scroll to the bottom of their pricing page, you will see a disclaimer stating, “Your replacement iPod® device might be new, used, or refurbished. If your original iPod device was damaged as a result of an accident or abuse, service might not be available“. If your Mac computer or iOS device just broke, the last thing you need is to break the bank or be turned away. And don’t forget how quickly we can get the repairs done in comparison to shipping your device away for days at a time. Experimac of Plano offers affordable repair rates, even for out of warranty repairs. We are a growing store selling pre-owned Apple products and we are committed to providing exceptional customer service and a 90-day warranty on all repairs.

iTunes Match® service, Apple Music® service, iCloud Music Library® service and Your iPhone® device: Plano Your Local Apple Experts

One of the best features that Apple® products offer is the ability to sync music, images, documents, notes, and other items across multiple devices.

When it comes to syncing across multiple devices, nothing seems to be more popular than music. Over the years, many people have purchased hundreds of digital music files that they listen to at home, in their car, or while they work out. Apple Inc. allows us to play our music on our computers, phones, iPad® devices, and Apple TV® devices.

Because of this, we only have to purchase a digital music file once and then we can enjoy it across multiple devices, whenever we want. This sounds like what we have all wanted for years! Unfortunately, setting this up is not always intuitive and that can make some individuals feel like they’re not getting their money’s worth.

Our trained technicians at Experimac of Plano take the time to learn all of Apple Inc.’s new software launches both from a backend perspective as well as from a user’s perspective. We want to make sure that our customers are using tools that are beneficial to their needs and set up in a way that they can maintain and update in the future.

Not all tools are right for everyone. For example, if you don’t want to own physical files on your computer but want to stream music on demand, Apple Music service fits your needs. If you have a lot of CDs that you want to listen to on your iPhone device, then iTunes Match service is the best fit.

Here are some great tools that Apple Inc. offers to make listening to music across multiple devices easy, seamless, and fun for everyone:

  • iTunes Match service – For $24.99/year you can import your old CDs along with the new and previously downloaded files into one location. iTunes Match service allows you to store your music files in the iCloud service. No matter where you purchased a file from, iTunes Match service can store that file in your library, allowing you to listen wherever you are.
  • Apple Music – Free for 3 months and then $9.99/month. For a family plan, it will cost you $15/month. Apple Music service combines everything that users love about Spotify with the features previously loved with iTunes® service. Store all of your purchased files alongside streamable music that you can listen to without having to purchase it. There are benefits to the Apple Music service over Spotify or other streaming services. For example, there are several artists whose music is licensed only to play on the Apple Music service. Plus, no additional download will be needed since the Apple Music service is already alive and well in your iPhone device.

Still not sure what is right for you? We get it! Apple Inc. aims to make our lives easier and more productive but sometimes it can be difficult to know what works best for our individual needs. Contact Experimac of Plano to learn more about the music services available to you and to see which one is right for your unique needs.

Adding RAM to Your Mac® Computer or Laptop: What You Need to Know

Do you know one of the most common reasons a computer might be running slower than expected? Bad RAM or not enough RAM.

RAM (Random Access Memory) is a hardware device that allows information to be stored and retrieved on a computer. Unlike a CD or hard drive, RAM is accessed randomly instead of sequentially allowing the computer to access data fast. Most computer users will notice that their computer is in need of additional RAM when their computer is booting up.

As you boot your computer up, data is sent to the memory to process instructions which can be passed along to software that you access after booting up. Each program that you open (including the browser used to access this web page) is loaded into memory while it is running. Often times, individuals will confuse the term memory with disk space. Disk storage space refers to the hardware in your computer that is capable of storing data either permanently or temporarily.

Most Apple® computers are shipped with 4 to 16 GB of RAM. The lower end of that number might be too low for your personal uses. For example, users that intend to run several programs at once such as video editing software, games, and other similar programs, would require more than just 4 GB of RAM.

If your computer has been running slow, booting programs at a snail’s pace, or taking a long time to open documents – you probably need additional RAM. The trained technicians at Experimac of Plano can run a diagnostic test on your Mac computer to locate any failures that your machine may have encountered. By running this diagnostic, Experimac’s team can determine what the issue is and if it is RAM, make suggestions on what amount may meet your needs.

Unfortunately, once a computer reaches a certain age, the Apple store will no longer service it, making it impossible to upgrade the computer. Experimac of Plano is proud to offer RAM upgrades to all Mac computer users.

Bring your slow moving Apple computer into Experimac of Plano today! We look forward to bringing your Mac computer back to life with new RAM.

Pre-Owned Mac® Products: Choosing Pre-Owned Apple® Products, What You Need To Know

Ask any long-term user of Mac products what they love most about their computer and more than likely they will say – reliability. Mac products are not sold in the volume of other computers; they’re more expensive and are often intimidating to older generations. Additionally, gaining access to test out the usability of Mac products can be very limited in some areas specifically here in Plano.

Buyers who are on a tight budget often find even the most affordable Mac products unobtainable which can lead them to consider purchasing a pre-owned model. Of course purchasing anything second-hand comes with risks.

Here are some tips for purchasing a pre-owned Mac product:

What is a pre-owned Mac product?
Pre-owned Mac products can include Mac computers, Macbook® laptops, and iPad® tablets that were traded in for an upgrade or those returned for defects. Pre-owned Mac products are inspected, repaired, and tested prior to being sold at a lower cost. At Experimac in Plano, we are proud to offer our customers a 90-day money back guarantee on every product you purchase.

Why purchase pre-owned Mac products?
Mac products are known for their sleek design, reliability, and cutting edge technology – not to mention their easy usability. Unfortunately, brand new Mac products can cost a hefty penny. Pre-owned machines offer the same reliability and ease of use as a brand new Mac product but at a much lower price point. Buyers can feel confident that their investment is in a high quality machine that looks and functions just as it would if it came from the Apple store.

How much savings can you expect?
Pricing for each pre-owned item is unique and based on the needs of that product. In order to supply our customers with the highest quality pre-owned Mac products, we use the highest quality hardware we can get our hands on. While there is no exact savings that we can guarantee for each of our pre-owned Mac products, we can guarantee that you can expect a great deal and a great product.

What about warranties?
Experimac of Plano is proud to offer a 90-day warranty on every pre-owned Mac product that we sell. Offering our customers a full 90 days to familiarize themselves with their new product ensures that they can feel confident that they have purchased a high quality machine that exceeds their expectations.

Owning a high quality machine doesn’t have to break the bank. Experimac of Plano has a huge inventory of pre-owned Mac products such as iMac® computers, MacBook Pro® laptops, and more that can fit your budget. If you or your family are in need of a new computer, consider stopping by your local Experimac store to try out a pre-owned Mac product. Our trained staff can answer any questions you might have about taking the plunge.

Experimac Plano Profiled in Star Local Media

Jim Spisak of Experimac, Plano was recently profiled in Star Local Media

Business address: 4709 W Parker Rd, Suite 440, Plano, TX 75093


Phone: 623-385-9932


Year opened: 2015

Number of employees: 4

What does your business offer that is unique compared to similar businesses?

We provide Apple specific expertise on multiple generations of products. Help is immediately available, no appointment needed. We offer a 90-day warranty on products and repairs.

What is the most important part of your job on a daily basis?

Ensuring our customers are completely satisfied with their experience at Experimac.

What are your keys to success?

High quality people and products

What surprises you most about your job?

The variety of customers that benefit from what we offer. Apple products are very user friendly and tailored to wide variety of consumers.

Tell us something most people wouldn’t know about your company.

We stock parts that allow us to complete most repairs in just a few hours.

Source: Star Local Media