Tablet Screen Replacement Service: What to Do if Your iPad® Screen Gets Cracked

Tablet Screen Replacement Service

iPad tablets are pricey and we often depend on them for a lot of things – managing our schedules, keeping up with the news, editing photos to share with family, and more. A cracked iPad screen can turn a useful and much-needed tool into an expensive paper weight pretty fast.

iPad screens are made of glass and are often fragile, so even the simplest drop or bump can shatter the screen. Before you get upset and begin to panic, you have many options when it comes to repairing your broken iPad screen.

How Bad Is the Damage? Can You Live With It?

Not every crack will make your iPad device useless. Some cracks can be dealt with, depending on their location and size. But it should be noted that a small crack will spread over time so as soon as you can repair it, you should bring it to Experimac of Sandy Springs for a quote.

Another important thing to look for is LCD damage. Take note of pixilation, distortion, contrasting colors, etc. If you are not sure, an Experimac technician, specially trained in Apple® products, will guide you through an examination of your tablet’s damage.

Back it Up

Before you come into Experimac to have your iPad device repaired, back up all the data to your computer or iCloud® service. This will ensure that your pictures, messages, and app purchases are accessible should you need them.

Should You Get a New iPad device?

Sometimes, the cost of a repair to you might be more than the value of your old iPad device. Fortunately, Experimac of Sandy Springs sells pre-owned iPad products at a reasonable price. Experimac will even purchase damaged iPads devices from our customers. The money you gain from your old iPad can be used to purchase a pre-owned one right here at Experimac of Sandy Springs.

Bring your iPad product into Experimac Sandy Springs today! Our trained technicians will assess the damage and provide an honest quote for repair.

Where To Buy Pre-Owned Apple® Products: Experience the Experimac Difference

Where to buy Pre-owned Apple products in Sandy Springs

Apple products are known for their usability, sleek design, and of course, their hefty price tags. This is why buying a pre-owned Apple product can be a great option. However, finding a trustworthy source of previously owned Apple products can be a difficult task, as not all resellers are the same or offer warranties on pre-owned products.

At Experimac Sandy Springs, we are experts in the field of Apple repairs and offer a 90-day warranty on all our pre-owned products. Every pre-owned Mac® computer, iPhone® device, or iPad® tablet that comes to Experimac goes through a rigorous refurbishing process. Our products are thoroughly analyzed, cleaned, and inspected, and only products that meet our high standards will be made available to consumers. When you buy from Experimac, you can feel confident you are receiving only the highest quality pre-owned product that functions like new.

We also know that buying pre-owned products of any kind can be risky so at Experimac of Sandy Springs we proudly offer a 90-day warranty on all pre-owned Apple products. This means that if something breaks or is not working properly on the device you purchased, we will repair or replace the defective part at no cost to you. Other resellers often do not offer any guarantees on pre-owned products. However, at Experimac we want you to rest assured that you and your device are in good hands even after you leave our store.

Buying a pre-owned Apple product can be a difficult process. With Experimac of Sandy Springs’s inventory of high quality pre-owned products and our 90-day warranty, it doesn’t have to be. If you are in the market for a pre-owned Apple device, try stopping in at Experimac today and experience the Experimac difference.

Pre-Owned Apple® Store: Pre-Owned Apple Products That You Can Trust

There’s nothing quite like the feeling you get right after you purchase a brand new phone. Possibilities seem endless as you hold in your hands a mobile device, which 92% of American adults possess and cherish. But what if you received this phone as a gift, and instead of being brand new, it was really a pre-owned product? How can you be sure that your new, beloved phone is as good as new? Does “mint condition” mean the same quality as fresh out of the box?

Here at Experimac of Sandy Springs, a growing retailer of pre-owned Apple products, we promise our customers the answers and attention they deserve in order to make the most educated buying decisions to satisfy their electronic needs. Tight budgets can afford our pricing, trust our warranty and benefit from the savings.

Reconditioning Process of Pre-Owned Apple Products

We’ve all heard that knowledge is power, and the same goes for understanding reconditioned products and their value. Not everyone has extra cash to invest in a new computer, but the option is available to look into buying a reconditioned device at a lower price. Fear of the unknown is dissolved when we take the time to learn about our investments. Experimac of Sandy Springs makes it simple for any buyer to be a smart buyer.

All pre-owned apple products undergo a rigorous reconditioning process before they are marked for sale at Experimac of Sandy Springs. Each and every product you find in our stores, whether it be a Mac® computer, iPhone® device, iPod® device, Apple TV® device, accessories or iPad® tablet, works just like new and meets our high standards. If you are one of 73% of the population who own a desktop or laptop, would you be interested in browsing our large, ever-expanding stock of pre-owned Apple® products, knowing each one is carefully cleaned, thoroughly inspected, and handled with the utmost care before you see it on our shelves?

Actions Gain Trust

Spend less and reduce the stress of your decision by reading the warranty. It never hurts to cover the “what if” scenarios before making a purchase. At Experimac, we pave the path to a risk-free purchase with our 90-day guarantee. If something breaks, we promise to repair or replace the defective part at zero cost to you! Experimac Sandy Springs is hands down the place to go to save money on pre-owned Apple products.

Stop by Experimac Sandy Springs and see what we have to offer!

iPhone® Device Water Damage: What To Do If Your iPhone Device Gets Wet

Let’s be honest with ourselves – we love our iPhone devices! They keep us connected to our close friends, family and the world at large. And we pay a lot of money to keep connected. What happens when these beloved devices get wet? Well, in most cases, panic sets in fast.

If you have ever witnessed a friend being thrown into a pool with their phone in their hands or if you have ever dropped your phone in a puddle on a rainy day, you know all about that panic. Water can make an iPhone device useless fairly quickly. Important components can become damaged and in most cases, water damage voids any warranty that you may have. Before panic sets in, there are a few steps that you can take to prevent lasting water damage to your iPhone device.

Think About the Liquid

You might find yourself enjoying a relaxing weekend at a friend’s pool or on a great tropical vacation one day. Keeping this in mind, the water found within lakes and rivers or even the ocean contains minerals and small grains of dirt and sand. Once your phone dries, these particles can cause more damage to your iPhone device components. Bringing it in to Experimac of Sandy Springs and letting our local experts dry and clean your phone will ensure that all these foreign particles are not a problem in the long run.

Rice Is Not King

Although many have tried it, do not bother putting your iPhone device in a bag of rice. Dry, uncooked conventional rice will do nothing to help your phone dry out. If it turns back on after being put in the rice, it had nothing to do with the rice. You pretty much wasted the cups of rice your put your phone into as well as some very valuable time.

Act Quickly! Power Down, Dry It Off, Leave It Alone

As the panic sets in, it is critical to remove your iPhone device from the liquid right away and power it down immediately. Water and other liquids can short-circuit electronics so you don’t want it soaking in the water. Immediately turning off your iPhone device will minimize the chances of internal components being short circuited. If applicable, remove and dry the SIM card as well. Resist the urge to power your iPhone device back on! Instead, dry it off with a clean cloth focusing on the headphone jack and charge port.

Grab your iPhone device and head to Experimac of Sandy Springs; we will immediately get the ball rolling with our unique process. The sooner you bring the phone in to our location, the greater the chance that we can save your phone. This is critical because the more time passes, the more likely it is that components inside your phone may begin to corrode as a result of their exposure to water. We will assess the extent of the iPhone device’s water damage and see if there is any way that we can save your phone. Our first step is to carefully dry any excess liquid and then we gently scrub and remove any corrosion found on and inside your iPhone device. We will then remove the logic board and soak the phone in 91% or higher isopropyl alcohol for at-least 15 minutes to clean and dry it out thoroughly. This is why bringing in your iPhone device right away can make a world of difference.

Find Comfort In The Fact That All Is Not Lost

If we are not able to save the device, we have a large inventory of pre-owned iPhone devices at reasonable prices that you can purchase to replace your damaged iPhone device. Remember that if you’ve been backing your phone up on the iCloud® service or on your Mac® computer at home, you should have nothing to worry about because all of your beloved contacts, photos, etc. should be there and can be moved into your new phone easily.

Get Familiar With Your Warranty

Take a moment now, while your phone is working well, to review the terms of your warranty so you’ll know what you’re entitled to if you’re ever in this situation. Water damage to your iPhone device voids your manufacturer’s warranty including any additional AppleCare® warranty coverage you may have purchased. Some third party insurance companies will cover submersion, spills, and accidental drops. If you are covered, consider filing a claim with your insurance company. Again, taking action quickly and bringing your phone in to Experimac Sandy Springs right away can be the critical factor! So remember, when you or someone you know has the awful experience of watching their much loved iPhone go for a swim, Experimac’s local experts are here to save the day!

Out of Warranty Repair: Apple Inc. vs. Experimac Repair Costs

Out of Warranty Repair

Imagine waking up on a Monday morning to find that your MacBook® laptop won’t turn on. All of your work and personal files are saved on your broken computer, and the warranty has just run out. Panic sets in as you begin the decision process of whether to replace or repair your broken laptop. Can you safely say that you know the cost comparison, and do you really know all of your available options?

Replace vs. Repair

Laptop repair rates have gone down to 24%, down from 36% in 2010. Still, each time a device breaks, the costly and emotional decision of repair versus replace must be made. The answer lies in the repair rates. If you’re spending 50% of the cost of a new Mac® computer or iOS® device on your repair, then you might as well replace your product with a pre-owned model. Experimac of Sandy Springs offers affordable pre-owned Apple® products if you decide replacement is your route. On the other hand, if you lean more towards seeking repairs, it is critical to do a price comparison between Apple Inc. repair costs and repair costs at Experimac of Sandy Springs. In a 2013 online annual questionnaire, including 29,281 subscribers, Consumer Reports Magazine informs, “People who used independent repair shops were more satisfied with the repairs than those who used factory service”. Experimac will have your repair completed within hours of bringing in your device or by the next day. All things considered, we urge you to bring your broken Mac computer and iOS device, especially for those repairs that are out of warranty, to Experimac of Sandy Springs.

Apple Inc. vs. Experimac Repair Costs

If you have ever been on Apple Inc.’s repair pricing page, you have seen the outrageous repair costs. Apple Inc.’s out of warranty costs are even higher. If you scroll to the bottom of their pricing page, you will see a disclaimer stating, “Your replacement iPod® device might be new, used, or refurbished. If your original iPod device was damaged as a result of an accident or abuse, service might not be available.” If your Mac computer or iOS device just broke, the last thing you need is to break the bank or be turned away. And don’t forget how quickly we can get the repairs done in comparison to shipping your device away for days at a time. Experimac of Sandy Springs offers affordable repair rates, even for out of warranty repairs. We are a growing store selling pre-owned Apple products and we are committed to providing exceptional customer service and a 90-day warranty on all repairs.

Where to Go to Repair Vintage Apple® Computers: Experience the Experimac Difference

Where to Get Your Vintage Apple Computer Repaired in Sandy Springs

When you think of vintage, you might think of something that has been around for twenty or thirty years. But in the world of technology, vintage has a very different meaning. An Apple computer is considered vintage or obsolete if it is just 5 years old. After this amount of time, Apple Inc. stops production of the product and all its components, and no longer provides any repair services for it. So what is a “vintage” Mac® computer owner to do when that machine needs a repair or upgrade? Are you expected to give up on it and just buy a new one? Most people can’t afford to do that.

This is when you turn to the trusted computer repair experts at Experimac of Sandy Springs. At Experimac, we continue to provide repairs and upgrades on Mac computers that Apple Inc. no longer services. We know that even if your computer has been deemed obsolete, it still has a lot of life left in it, and we will work with you to get it functioning like new. When you bring your vintage computer into our store, our Experimac experts will run a thorough diagnostic check of your machine to determine what repairs it needs, or discuss options for upgrades with you. We will work within a reasonable time frame to have your computer up and running like new, and in some cases it may even be ready that same day or hour.

At Experimac, we are also proud to offer a 90-day warranty on all product repairs. That means that if you bring your computer home and something doesn’t work, we will repair or replace the damaged part at no cost to you.

If you have a vintage Mac computer, don’t give up on it just because Apple Inc. no longer services it. Bring it in to your local Experimac of Sandy Springs today, your trusted source for vintage Apple computer repairs and upgrades.

Laptop Repair Near Me: Sandy Springs Your Local Apple® Experts

Laptop Repair Near Sandy Springs

Many computer owners fear that their home computer will break and they won’t know how to repair it. Laptop computers are even trickier to repair than their desktop counterparts. The hardware needed is small, in some cases special tools are needed, and it is not always clear what is broken before you open the machine up.

Macbook Pro® laptops are expensive machines that offer a lot of great options for individuals with a wide range of needs. For example, web and product designers use Apple products because of their simple design and advanced software. Business owners use Apple products because of how easy it is to sync all of their devices and have easy access to thousands of apps to track time, pay employees, communicate with clients and more all through their App Store® service.

But what happens when your expensive Macbook Pro laptop breaks? Trying to repair it at home can be a risky venture. Macbook Pro laptops are known for their thin bodies, making them easy to transport and carry around. But packing all of that technology into a small body is tricky so any accidental slip of a tool and you can cause even more damage to your machine.

There are a lot of common issues that can arise with your laptop. Here are some:

  • Stops charging even when plugged in
  • Cracked notebook case
  • Fan not running
  • Keyboard not responding
  • Damaged LCD screen

At Experimac of Sandy Springs, we know how to repair these products precisely and without disturbing the inner workings in the machine.

Bring your faulty or broken Apple laptop, including Macbook Pro laptop or MacBook Air® laptop into your local Experimac center today! Our trained technicians will inspect your Apple machine and let you know what the costs will be to repair it.

If your Apple laptop is beyond repair or if you’re just looking to purchase a pre-owned Apple laptop, stop by our Sandy Springs store. We offer a wide range of Apple products that were previously owned and loved.

Smartphone Repair Near Me: Get Your iPhone® Device Fixed with Experimac

Smartphone Repair Near Sandy Springs

If you have an iPhone device, you might have had something go wrong with it at some point. Maybe the battery drained quickly, the screen cracked, or something inexplicable went wrong with the hardware. When these things happen, iPhone device owners may have a hard time deciding whether to get the device repaired, or to try to resolve the problem themselves.

The best approach to take when your iPhone device gets damaged is to turn to a qualified, professional repair shop like Experimac of Sandy Springs. Doing so will ensure that the problem will be properly diagnosed and the damage will be pinpointed and repaired in a cost-effective manner. Unfortunately, while it may be tempting to look up fixes online and attempt to fix the device yourself, you may end up causing even more damage costing you more money in the long run.

When you bring your damaged iPhone device in, our Experimac of Sandy Springs expert technicians will run a full diagnostic scan of the device to make sure they locate the exact problem. They will then begin repairing your device in a timely manner, often having the device ready for you the same day or even the same hour. We know how important your iPhone device is to your daily life, and we don’t want you to be without it any longer than is necessary. That’s why we pride ourselves on offering while you wait and same day repair services.

Once your device is properly repaired, our technicians will answer any questions you may have about preventing future damage or caring for your device. At Experimac of Sandy Springs, we take pride in having the best customer service in the business, and will be happy to address any concerns you have before you leave our store. We also offer a 90-day warranty on all our repairs, so if something gets damaged, we will repair or replace the defective part at no cost to you.

If your iPhone device has a damaged battery, charging port, or anything else is not functioning properly, bring it in to Experimac of Sandy Springs today. We will have it repaired and in working condition quickly and will help to prolong the longevity of your device.

Owner Spotlight: Neil Kent from Experimac of Sandy Springs, GA

 
We sat to talk with Neil Kent from Experimac of Sandy Springs, GA recently. The Sandy Springs store opened on March 4, 2015 and was the very first Experimac store to open. Neil worked really hard to learn how to develop the brand from the ground floor building a foundation for other franchisees. Experimac is a trusted tech source for Apple® product repairs and upgrades, pre-owned sales and trade-ins for iPhone® devices, iPad® tablets, iMac® computers, MacBook® laptops and more with locations across the country. Experimac also sells accessories and offers same day service for repairs and upgrades. They are often able to fix your device while you wait. Experimac offers a 90-day warranty on all repairs because we want all of our customers to experience the Experimac difference.

Coming from previous business ownership experiences, Neil Kent knows that hard work is necessary and says, “I love what I do.” He is dedicated to making his business successful and works about 11 hours a day, 8am to 7pm, 6 days a week. He went on to explain that he gets about 5 calls a week from potential franchisees asking if he would do this again and his response, “Absolutely!”.

Neil has lived in the Marietta area for just over 11 years, Sandy Springs borders on Marietta and therefore, only 5 miles from home. The idea to open the Experimac store in Sandy Springs was actually an idea that came from Ray Titus, CEO of United Franchise Group (UFG). Neil loves to point out to customers is that when you buy pre-owned products from Experimac of Sandy Springs, not only are you going to save a lot of money, you get to put your hands on the product right here in the store, you get to test them out and take a look at them. If there’s an issue, you don’t have to box it up and ship it. You come in and you talk to nice people who really want to take care of you. Helping the customers and ensuring they are satisfied with their products and service received is very important to Neil. Here’s more of what Neil had to share:

EXPERIMAC: Had you run your own business before?
NEIL: Yes, I had worked consulting for Event Management for a long time, probably 10-15 years. Additionally, I have owned a candle and incense distributorship. I got involved through some family, at the time, I invested in the business and ended up taking over. At this point, I work double time with my Experimac store.

EXPERIMAC: What would you say has been the most interesting or exciting part of having your Experimac this last year? And the most challenging aspect of it?
NEIL: The most interesting . . . you have no idea who is going to walk in the door next. The challenges that we face are the same challenges that any business would face, getting people to know to know that we’re here. For us, it’s two-fold. Getting people to know that we’re here and then getting them to understand that we’re not a cell phone repair store. The focus of our business is the selling of the beautiful pre-owned Macs and these other Apple products, but that we also offer repair services and when you talk to people they just get the impression that you’re the same old cell phone repair store that you see anywhere. So, that’s the hard part of it.

EXPERIMAC: And Experimac is a new brand, in general, so it’s a challenge to position yourself as the pre-owned Mac or Apple store, right?
NEIL: Yeah, we talk about ourselves as the ‘Smart Shopper’s Alternative,’ a phrase that one of the other franchisee’s came up with that I love. You don’t have to park 2 miles away at the mall. You don’t have to make an appointment with us. You’ll literally save anywhere from $400 to $1,000 buying from us instead of a brand new Apple product. And a lot of times, you’re getting a product, that I often think, is better than some of the new products that are out. If you equate it to the car market, everyone wants those classic cars. There’s still this wonderful market for them because they just don’t build them like that anymore. Computers are basically the same. There’s some software trickery that computer companies are playing, Apple included, with things called Turbo Boost where they take a slow processor and using some software magic, they try to make it appear faster but it’s not exactly what it’s claimed to be. We offer processors that really are what those processors are, there’s no software trickery involved and also the flexibility to upgrade products is really key. If you buy a product today that offers 4 GB RAM, that’s all it will ever have but if you needed 8 GB for some reason, you need to buy another computer. When you buy a 2012 model, you can upgrade it from 4 GB to 8 GB to 16 GB and so on. You can do it at your leisure and you can put any hard drive that you want in. So there are a few pluses to these pre-owned devices and it’s very much like those classic cars where you’re going back to something that was made very, very well.

EXPERIMAC: What kind of feedback have you gotten from customers?
NEIL: If you look at the reviews for our store, there’s about 130 reviews and 129 of those are 5-star reviews. The approach we’re able take with people, as much of a geek as I am and as much as I like shopping online, there really is nothing like going into a business where the people are smart, intelligent, enthusiastic and love what they do. That’s a really contagious thing for people. When you talk to someone who really loves something, you’re going to get a lot more excited and interested in it than you are when you just click on a link.

EXPERIMAC: How involved are you with the local Sandy Springs community?
NEIL: Yes, certainly, our local Chamber of Commerce and some of the local networking groups as well.

EXPERIMAC: Have you participated in any local events to promote the Experimac brand?
NEIL: Well, through my band, we did a lot of events with the city of Sandy Springs. We’d introduce the band, this is who we are, etc. If, by chance, my store was a sponsor of the event, we’d get a shout out from that. We do what we can to support the local police departments when they do their events and local nights out and that type of thing. We’re invited to those events and I really appreciate what they do. We’ve been broken into twice so how many times would it be if we didn’t have a police department nearby. The work they do is really, really important. We show them a lot of support. We also do a lot of work with schools and right now it’s a big push with ‘Back to School,’ we have a lot of ideas of things we can do with the schools that would benefit them as well as us.

EXPERIMAC: What would you say are the top 3 skills needed to be a successful entrepreneur?
NEIL: In this particular business, the key thing that you need to know more than anything else is marketing. That’s your #1 driver. The second thing I think is patience. People come in and a lot of times when they find us, they’ve been to 2 other stores and have gotten the run-around to find that people don’t want to work on their products because they’re too old. When they get to you, they’re both frustrated and relieved. You need to understand that their frustration is not with you and that they need a little extra kindness and sympathy as you go through the process with them. They need assurance that you’re thrilled to take care of their devices and that you’re really good at it. And, they need to know that they’ll have their computer, phone or whatever it is, back today. The other is two-fold. First, you should expect to work some pretty long hours. And lastly, you should be financially prepared that it really takes a while to get your business started and in a month, you’re not going to be able to never see your store again and assume that everything’s going to be perfect. There’s a great opportunity here. And you’re going to make money but it’s going to take a lot more work than people are generally expecting.

EXPERIMAC: What has been the most surprising thing? Is this what you expected? Has everything gone the way you expected it to?
NEIL: As far as surprising things, I would say that everything I expected was absolutely wrong. I have no clue how to schedule for traffic flow. Every time that I thought we would be amazingly busy, that these would be our peak hours, we are dead. And times when you think, why in the world would anyone be here, that’s when there’s 5 people in the store.

Neil Kent is clearly a hardworking man who is dedicated and passionate about what he does. He really seems to have endured the struggles of opening a business pretty well and is enjoying the work he gets to do with the people of Sandy Springs and the surrounding cities when they visit his store for repairs, upgrades, and purchases of pre-owned Apple products. Putting in the long hours and trying to understand the quirks of any business seem to be par for the course and getting to work close to home in a community where you enjoy working with local schools and supporting the local police department seems to bring Neil the satisfaction he was looking for as a business owner.  Keep Experimac of Sandy Springs, GA in mind for your next computer or device repair, upgrade, trade-in or purchase. We’re confident you’ll have a 5-star review of your own to write after working with Neil and his team.

Migrating Your Data to a New Mac® Computer or Laptop: What You Need to Know

If you’re a Mac computer user and just bought a new MacBook Pro® laptop or another model, you may be wondering how to get all of your data from your old computer to the new one. It seems complicated, and the risk exists that you may lose files by overlooking instructions. Still, it is an essential task to copy all documents, apps, user accounts, and settings over to your new computer or laptop so that you ensure you’ll have full access to your work.

How to Migrate Your Data
Dealing with data migration on your own can be difficult, and this is why companies like Experimac of Sandy Springs have a team of experts on-hand to fulfill your data migration needs. Supplied with the newest hardware on the market, Experimac technicians provide same-day service, migrating data to your new computer so you don’t have to.

Read on if you are a do-it-yourself tech whiz, or a tech whiz in training. You can follow these steps for migrating data, if you’re ready to take the plunge on your own:

  1. Full device inspection – analyze the laptop or computer’s software, settings and power.
  2. Name your device – go into settings and name your computer, using something effective and personalized so you can recognize the device as your own.
  3. Install updates – be sure to check your app store and download any pending app updates, including third-party software updates, too!
  4. Connect devices – do this either by using the Time Machine® backup feature, a normal Ethernet cable or link the computers to the same Ethernet or Wi-Fi Network.
  5. Apple Migration Assistant® feature – use this feature to complete the transfer of your files from the old device to the current computer.
  6. Log in to your new account – check to verify your files have transferred successfully.

Although the Apple Migration Assistant feature was designed to walk Mac owners through migrating their data themselves, consumers who prefer assistance with this should contact Experimac of Sandy Springs to assist with affordable data migration. A thorough, in-store assessment can be done before migrating your data so that we can devise a plan to have your new computer or laptop up and running with full access to your old files in no time.