How to Know if Your Apple Computer RAM is Faulty

How to Know if Your Apple Computer RAM is Faulty – Diagnose Faulty RAM

Experimac Naperville is a computer, l and iPhone repair specialist that can solve even the highest technical problems, most within one day.  Experimac will provide a series of how-to articles to help you understand that even the most difficult problems can be corrected.

This article is going to be directed towards MacBook Pro Unibody laptops from Late-2008 to Mid-2012. A common problem with MacBook Pro Unibody laptops (MBP for short) is, faulty or improperly seated Random Access Memory (RAM for short). RAM is volatile memory used to temporarily store and access data quickly because it is much more efficient than getting that same data off the hard drive. Literally every program and application, including the operating system, uses RAM. Some programs use more RAM than others, but, again, all programs use it. There are a few different ways to determine if your RAM is faulty or needs to be reseated. We will go over our most common ways of determining this below with different scenarios.

Scenario 1:

If you believe your MBP has random application crashes, random pauses, data corruption or is just running slower than it used to, you may want to check your RAM. For this scenario, you need to know how much RAM your MBP is supposed to have. For example, 4GB, 8GB or 16GB. Once you’ve determined how much RAM your MBP came with, follow these steps:

  1. Boot your MBP and login so that you’re on your desktop.
  2. Navigate to the small Apple logo in the top left corner and click once.


  1. Click “About This Mac”. At this point you can determine how much RAM is being recognized by your MBP by reading the line that starts with “Memory”.


If your MBP is supposed to have 4GB of RAM and “About This Mac” states that you have 4GB of RAM, your MBP is perfectly fine as far as RAM goes and you can stop here. If your “About This Mac” is stating you only have 2GB of RAM when you’re supposed to have 4GB of RAM, continue to step 4.


  1. Click the button labeled “System Report…”







  1. Once the system report window opens, navigate to and click “Memory” in the left-hand pane.


  1. Your system should show either BANK 0/DIMM0 or BANK 1/DIMM0 as empty, or it should have some other error message.


  1. At this point, we can determine that the RAM in BANK 0/DIMM0 either needs to be reseated or replaced. If you know how to reseat and/or replace RAM, we would suggest doing so now. If you do not know how to reseat or replace RAM, we highly suggest visiting one of our professionals at Experimac of Naperville to avoid further damage to your MacBook Pro.


Scenario 2:

Another scenario you may face is one tone repeating every 5 seconds, which means no RAM is installed, or 3 successive tones repeating every 5 seconds which means your RAM did not pass a data integrity check.


The solution for this scenario is reseating the RAM in your MBP, and if that does not work, replacing the RAM in your MBP. After you reseat and/or replace the RAM, follow the steps listed in Scenario 1 to ensure your RAM is being read correctly. If you can’t get far enough to follow the steps in Scenario 1, we highly suggest visiting one of our professionals at Experimac of Naperville to avoid any other potential damage.  


You can call 630.857.9984 or visit Experimac Naperville at 1523 North Aurora Road, and we will receive honest, trustworthy advice on what you really need to solve your problem.




Our Promise


When someone ‘promises‘ something to you, they are supposed to keep it.  If they don’t do as they ‘promise ‘, their promise doesn’t mean anything ever again, right?  They trained you to not listen to them.  They trained you that their ‘word’ doesn’t mean anything.

Whether that comes from a stranger, a friend, or a company, you want to trust them, but they need to keep their part of the relationship by actually following through with their promise.  Or you don’t listen to them in the future.

You know the saying, “fool me once, shame on you.  fool me twice, shame on me.”

If your friend says they will see you at 3 pm, and they show up at 3:30, and give a lame excuse, you know they will be late next time; if there is a next time.  Showing up late says one thing to me, that they think their time is more important than mine.  They just dissed me and brushed off their rudeness with a lame excuse.

A promise is supposed to mean something.  It’s supposed to be their word that they will do what they said that they will do.  If they do, their promise means something.  If they don’t, their promise doesn’t mean anything.

The same holds true with a company.  If they ‘ promise ‘ that their product will clean the best, last the longest, or whatever their product promises to do, you try them.  If the product delivers, you continue to buy it.  If the product doesn’t deliver, you never buy it again, and sometimes tell others that they shouldn’t try it.

There is a company who delivers on their promise.  Not because it’s ‘good business ‘, but because that is who they are.  They don’t ‘try‘ to meet their promise, they do deliver on their promise.

Experimac Naperville is an electronics repair company, and their promise is simple:  if they say they will repair your phone, computer or tablet that same day, they will.  If they say that the pre-owned product you purchase is certified, it is.  A promise is supposed to be a promise, and that is how they operate. 

If you are looking for a company that keeps their promise, contact Experimac Naperville at 630.857.9984, or visit them and their trained technicians at 1523 North Aurora Road in Naperville.





Trust is Earned. Has Your Repair Company Earned Your Trust?


Trust is earned.  Has your repair company earned your trust?

When you need your phone or computer now, and it wasn’t repaired correctly, will you ever go back to that repair company?

You don’t return to any company who needs a second chance to earn your trust.

When a repair company says they can fix something, how do you know?

Your phone or your computer is key to your daily life, and it needs to be fixed correctly, and quickly, the first time.  So how do you know who to call?

You don’t want to purchase a new phone, you want your ‘ best friend ‘ repaired, so that you can move on with your life.

Looking up electronic equipment repair companies on a Google search lists companies that claim they can repair your phone or computer. 

But you don’t only want your phone fixed today, you want to know who to go back to if something happens to your computer or tablet.  That takes trust to go back to a company.  And trust needs to be earned.

The cost to have a phone repaired is not only measured by that is works now, but that it continues to work.  That’s value.  That develops your trust.

There is a company that understands that and only hires highly trained, certified professionals who understand not only how to repair a product, but to do it quickly, and correctly the first time.  Phones, computers and tablets.

Experimac in Naperville.  They only select highly trained technicians with computer science and certified repair training. Whether it is a simple replacement of a cracked screen, or transferring data storage, or a more complex need as ram, hard drive, solid state or optical drive repair. 

Once they repair it the first time, correctly, you now have someone to go back to when something else happens.

Training and experience leads to not only accuracy, but completed quickly.  Many times with same day service.

When you have a critical repair, and want it completed quickly and accurately, contact Experimac in Naperville at 630.857.9984, or visit at 1523 North Aurora Road, Naperville.  You will learn that a repair company will fix it right the first time, and quickly.

Giving Your Tech a Second Life

              Have you ever sat down watching tv and every other commercial you see is advertisement for the newest phone, tablet or computer? By just walking through the busy aisle at a mall you see three different competing brands announcing their “newest” innovation. Whenever a new phone, tablet or computer comes out, all the hype is focused on how fast it is, how cool it looks and how it will make your life easier. Which leads to posing the question, what happens 10 months from now when the “latest” gadget is outdated and something “bigger and better” comes into the market?


              9 out of 10 times, when some new gadget comes out into the market place, consumers can’t wait to get their hands on the “new stuff.” Why? Basic psychology, we want the newer things to stay current with trends and brag to our friends. We want that new camera resolution to take better selfies and technology that will allow us to send that picture to all of our friends on social media with just a simple click. The promises for fast and better are our biggest motives to rush into trends and forget we just bought our nice iPhone or our nice Macs about 10 months ago. We justify our urges to be cool with the new tech with unrealistic excuses such as “I’ll be able to work better with this new tech,” or “I need this to make my life easier.” Remember when you said that as you swiped your card at your closest Best Buy or Apple Store?


              What if I told you that you can give your “outdated” technology a second chance? Instead of throwing out your outdated technology or storing it in the back of your drawer, you could help the planet by giving that technology a second chance. Your old phone, tablets and computers can have a second chance. You can sell the technology you don’t want anymore and gain a few bucks for something you were thinking of just storing away. Or you could go to Experimac of Naperville and trade in that outdated gadget for something you like at the store. At Experimac of Naperville, there is a team of knowledgeable consultants who are ready to help you keep your old iPhones, Macs or iPads away from a landfill and into a second life. You’re not only helping the planet but you’re also helping someone else who would like a pre-certified apple product. Visit us today and discover all the endless possibilities your old tech still has!


Experimac Naperville.  1523 north Aurora Road.  Not Avenue.  Road.  Give them a call at 630.857-9984\


Giving a Second Life



It seems too many in the world think it is ok to just toss something away because it isn’t brand new.  Oh my gosh, it’s one year old now, and I still have it? Toss it.

I am not that way.  I don’t throw it away because I choose not to live in a disposable world.  Throw away something that still works, is waste.  And I don’t waste.  That’s not me.

It’s not good for me because I am throwing something with value away and not only is that bad for the environment, it’s bad for my wallet.

Let me give you an example.  Take my phone.  NO, you can’t take by phone and I am going to tell you why I don’t just throw it away.  I repair. There! I said it! I repair.

First, it’s like throwing an old friend out.  I mean, this phone has survived me dropping it into the toilet.  Did I just admit to that? It is more than an old friend, this phone has gone through dates, ballgames, sharing at 3 am of a crazy picture I just received.  How do you throw that old friend away?  I have ‘old ‘shoes that are worn to now being comfortable.  I don’t want to admit how old my favorite sweater is.  You get my point.

Second, sometimes I think that I am one of the minority who is trying to save the planet and to keep the garbage pile from blocking out the sun.  I believe in eco-friendly.  I put the plastic and paper in the recycle container.  I turn down the heat at night, and whatever I can.  Not because I am saving money, it’s because I think someone has to do it.  I volunteered.

Third, let’s face it, a new phone isn’t cheap.  Not saying that I am, but $1,000 for a new phone, then the minutes contract, of course a new phone needs a new protector shield.  Let’s see, what else?  The list goes on.  I could spend a small amount of money refurbishing, fixing the cracked screen (from sitting on it too many times), and some of the electronics in it just needed to get ‘fixed ‘.  Let’s see, $1,000 for a new phone, $ 100 for a fix.  Let me think about that.

Fourth, no hassles.  Not sure about you, but I have 1,400 pictures on my ‘old phone ‘that need to be transferred.  Why? Because?  Not good enough.

Fifth, don’t know about you, but it takes me time to ‘learn ‘all the new icons, clicks, and other actions to get what I used to get done easily because I knew my old phone.

So, what’s the alternative?  My bf told me about a place that repairs, refurbishes and ‘ fixes ‘ phones on the ‘ does not work ‘ list.  They have certified, experienced phone geek technicians that ask me what the problem is so that they can concentrate on the problem!  A consultation?  Yeh, I don’t know about you, but wherever I go, they are not lining up to help me save money.

Then, in one day or less, can turn the problem phone into the old friend it has always been.  Now it’s back to being your old friend again.  And at a fraction of what a new phone costs, and less than other ‘repair places.’

This place actually exists.  It’s in Naperville.  Experimac Naperville.  1523 north Aurora Road.  Not Avenue.  Road.  Give them a call at 630.857-9984, and let them care about your old friend.  Instead of throwing it away.

Computer and Laptop Repair Services: Where to Get Your Mac® Products Fixed.

How is your Mac computer holding up? Only 10% of Apple® laptops break down within 3 years of purchase, according to the latest Consumer Reports survey. If you have chosen an Apple brand product, you have made a wise choice. Still, even with the outstanding rank of highest reliability, Apple computers and laptops benefit from upgrades and repairs over time. Experimac of Winchester wants to help you keep your Apple products in tip top condition.


What’s wrong with my Mac computer?

Diagnosing what’s wrong with your Mac computer can be stressful. The more you use your computer or laptop, the more likely it is to acquire problems. At Experimac of Winchester, we have an expert team of technicians who can help you solve them.


Is your Mac computer not functioning properly?

Some of the most common issues experienced by Apple users include:

  • Water damage
  • Failed hard drives
  • Screen damage
  • Logic board failure
  • Slow program launch speeds
  • Low storage for photos and videos
  • Battery failure

On average, Apple laptops are used more than other brands; an average 23 hours per week versus the average 20 per week for all other brand laptops. If you are a frequent laptop user, take caution and bring your computer to one of our locations. Whether you want to repair a damaged product or look into upgrading your Mac computer with the newest hardware – we stock the highest quality Apple parts in house.


Computer upgrades and repairs

Specializing in computer and laptop repair services, Experimac of Winchester is fast, affordable and committed to helping you maintain your Mac products. We offer upgrades, including new batteries, faster RAM, increased space on your hard drive for photo and video storage and more. Since older and more frequently used computers and laptops have a higher failure rate, it is important to manage and monitor the upkeep of your device. It is true, Apple computers and laptops are proven to be less likely to break down than other brands, but when they do break down, the cost is higher to fix unless you know where to go. Here at Experimac of Winchester, we are committed to providing exceptional customer service and a 90-day warranty on all repairs.

Financing is now available!

We are proud to announce that our financing program is live!

At Experimac, we take the stress out of purchasing pre-owned equipment. With our competitive financing offers, we aim to make the purchasing process easier for you no matter if you are purchasing for your home or business. Whether you are looking for an iMac® computer, MacBook Pro® laptop, MacBook Air® laptop, iPad®tablet, or iPhone® device for yourself, your family or your employees, our financing offer is one you can’t pass up.

Our 90 days same as cash payment guarantees no paid interest if the product is paid in full within the time period.

Become pre-qualified for financing with one of our financing programs based on the data provided.  Visit our store to complete the application.




After the confetti has been cleared from the streets and the crystal ball stored away for another year, resolutions have been made, posted online and are in the process of fulfillment.

For many people, exercising, saving money and reducing stress are top priorities. Luckily there are a few apps that can aid in accomplishing those resolutions.

Here are a few of Experimac Midtown Atlanta’s favorites:

  1. Apps like 30Day Fitness Challenges are designed to ease you back in to an active life. This app focuses on one exercise that uses your own bodies weight and begins with low repetitions and gradually increases over the course of 30 days. You should have a noticeable improvement at the end of each month. The areas of focus can change and you can also change the level of intensity from beginner to intermediate and then to advanced, so you have plenty of room to develop.
  2. Digit is an app that helps you save money. Digit moves small amounts of money from your bank account to your digit savings account. This is done daily and the amounts are small enough where it won’t cause an overdraft in your account. The acorn app is the app that rounds up the cost of your purchases and uses the collective difference as a means to invest. So essentially whenever you purchase something the cost is rounded up to the nearest dollar and the amount that is over the actual cost of your purchase is saved and invested for you.
  3. The Headspace app uses conventions such as screen dimming and notification blocking as just a few of the means to help you de-stress by crafting a phone life balance. Meditation Studio is another app option to help with stress. This app provides both guided and unguided meditations that cover topics such as pep talks, slowing down, profound relaxation and more.

Happy New Year and please let us know your thoughts about these new Apps.


Firewheel Town Center Grand Opening!

We are proud to announce that Experimac of Firewheel Town Center in Garland is now open, and ready to serve you when it comes to buying, selling, trading, or repairing your devices!

Our grand opening attracted the attention of a certain prodigious violinist, who was eager to show his talent to the Experimac group.

Major thanks to Rafael Ruiz and his son Diego for coming out to partake in our grand opening! We greatly appreciate your support during our opening week!


Protect Your Children From Digital Temptation

Protect Your Children From Digital Temptation


The average ago of exposure to pornography is 8. The top demographic in the porn industry is 12-17 year olds, and no, not just boys, girls as well. If that fact doesn’t give you a jolt, how about this one – the 28th most downloaded App in the Apple App Store is a photo ‘vault’ that is disguised as a calculator.  Guess what type of photos it contains.


It’s hard to imagine that your son or daughter might be charged with a felony before they leave high school and end up destroying their chances at success later in life.  This nightmare is a reality for parents around the country as well meaning children in dating relationships let their guard down to share pictures with their boyfriend or girlfriend that eventually end up all over school and the community.  When the authorities are brought in, the trail of devastation is long.


As a parent of 5 children (21, 20, 3, 3, 2) I was disturbed by these tidbits of information on a variety of levels.  When I was growing up there was no such thing as mobile devices.  Even talking to a member of the opposite sex on the phone meant I was attached to the wall by a cord and my parents could here every word I said.  Fast forward 20 years and our children have access to pornography and the opposite sex in their pocket by simply touching a button.


If you are a parent or a grandparent you might be asking yourself, ‘How can I protect my children from this temptation?’  Because of the easy road to pornography many of the devices and computers we have come with built in controls and restrictions.  These tools can provide peace of mind and help fill in the gaps.  Let’s face it.  We can’t always be staring over their shoulder but we can use technology to limit and monitor activity.


Nothing technology offers will ever replace a parent.  The best tool we have is communication and observation.  And nothing beats truly knowing what is on the hearts of our children.  But when those tools fail us or are not readily available we can use the same technology that tempts to protect.  Simply limiting tfhe amount of time a computer will operate can be enough of a deterrent.  If that’s not enough, there are options to completely restrict a mobile phone and limit it to it’s main purpose only.  Yes, you can make them simply a phone.


Parents and grandparents have their own style.  When I talk to parents that are dealing with pornography and the temptation of sexting I usually see two different philosophies.  One style is to give the child all the access in the beginning and then take features away and limit activity as a punishment for poor behavior.  And of course the opposite style is to limit any and all access until trust is built and freedoms are added based on preferred behavior and maturity.  the philosophy is your choice based on your style and your child’s specific situations.


1 Corinthians 10:13 promises God will always give us a way out of any given temptation.  While technology can be the perpetrator, it can also be the way out if you are properly trained and educated on it’s capabilities.


In His hands,


Scott Maulsby,, 615-457-8000