How to Choose a Laptop Repair Company

How to Choose a Laptop Repair Company

How to Choose a Laptop Repair Company

Have you ever had issues with your laptop? Does it freeze when you try to load certain applications? We’ve all been there at one point in time and nothing is more frustrating than thinking about your quickly approaching deadline when your laptop has decided to stop working properly. Finding a reliable laptop repair company you can trust with your valuable piece of tech and all your saved documents can be stressful and frustrating if you don’t know what to look for.

We have gathered some characteristics to look for in a laptop repair company, consider these:

  1. Customer Service

Determining the quality of customer service you are likely to receive from a company you are considering should be pretty easy. Before taking your laptop anywhere, walk into the location and observe what’s going on around you. Were you acknowledged when you entered? Were others? Are the techs thoroughly explaining issues to other customers in the store? Are the customers able to understand the explanations or do they seem more confused by the terminology? Do they have a long wait and if so, how is that handled? Does the store seem like it’s being run in an efficient and organized manner?

  1. Warranty

    Reputable laptop repair companies will offer a warranty on their repairs. If they provide quality service, there is no reason why they wouldn’t. Offering their customers a guarantee shows they stand by their work and should give you the confidence to trust them with your laptop repair because if something were to need a second look, they will not give you a hard time.

  2. Reasonable Cost

    The truth is, everyone has a budget and you have to consider the cost of the repair and whether or not it is affordable for you. Either in person or on the phone, ask about how they charge – by the hour or by repair? Is there a price list? Are there any hidden service fees?

  3. Reviews from Other Customers

    When you have a positive experience at a restaurant, you probably wouldn’t hesitate to recommend it to family and friends. The same should hold true for laptop repair companies. Ask around and see if anyone you know has a solid recommendation for someone they have had experience with. Online reviews can sometimes be overwhelming to sift through but can also be very informative.

  4. Wait Time

    When your laptop needs repairs, it’s usually not something you can wait around for days or weeks to be resolved. Consider asking what the lead time is on the repairs you need and then determine if that’s acceptable for you.

  5. Experienced Techs

    Don’t assume the repair techs have experience with your particular device, ask. It is reasonable to ask how many years of experience the tech who will be working on your laptop has and whether they are familiar with your device and/or issue, in particular.

When looking for a reputable laptop repair company, look no further than your local Experimac store. Whether you need a screen replacement or assistance with data recovery, your priority is ours. Your go-to source for Apple® device repairs, upgrades, and more, the highly-trained techs at Experimac will provide the best customer service in the industry. No appointments are necessary; we welcome walk-ins, offer same day service and guarantee our work. We will gladly help you get your laptop working like new again.


Errors to Avoid When Doing Computer Upgrades

Rather than paying for professional computer upgrades, many users try to do them alone. Unfortunately, you can do more harm than good when performing DIY maintenance. If you plan on tackling your next computer upgrades, it’s useful to know some common mistakes so you can take the proper steps to avoid them.

Errors to Avoid When Doing Computer Upgrades

1. Buying the Wrong RAM

Because every computer is different, the random access memory (RAM) you buy needs to be compatible with your system to work properly. Always check the requirements beforehand. Since RAM needs specific pin configurations and speeds to function, doing a bit of research will avoid confusion. 

2. Failing to Upgrade the Power Supply 


Many people forget to invest in a new power supply when making upgrades to their machine; this can result in more costly repairs. When installing new components, verify your current power supply produces an adequate amount of juice to run smoothly. If it doesn’t, your machine may experience reduced performance and system failure. 

3. Using the Wrong Screws for the Hard Drive 

Switching out your laptop or desktop’s hard drive is one of the easier upgrades to perform, but use the right screws for the job. The hard drive is held in place by a case, and the screws used for the case are slightly different in size than the hard drive screws. Don’t mix them up because the wrong screws can strip the holes on the drive, making it difficult to remove again. 

4. Installing CPU 

Installing a new central processing unit (CPU) is one of the most complicated computer upgrades to undertake on your own because it involves several aspects. First, you’ll need to ensure the CPU’s pins are undamaged and mounted properly to your computer. You’ll also need to check that your computer’s heat sink can provide adequate cooling for your new processor. For this reason, many prefer bringing their machine to a repair technician familiar with these upgrades.


If you’re having trouble performing computer upgrades on your own, Experimac Canton OH will be happy to assist you. As one of Stark County’s leaders in computer repairs, they’re equipped to fix a variety of problems. The technicians specialize in Apple® products, and they provide one-year warranties on all repairs. Call them today at (330) 409-7005 or visit their website for more details about their services.