Reviews

Very pleased with the service I was provided today. Friendly staff and very professional!!!

Google Plus User

Thank you Experimac for saving my laptop! Excellent customer service!

Google Plus User

Great experience at this convenient location! Excellent customer service! Quick phone repair!

Experimac Website User

My MacBook Pro video card failed about three years ago and I was so annoyed with Apple (sorry, out of warranty by a week, just buy a new one!) that I just left it on a desk and have used PCs since then. I finally had the grit available to determine what options were out there and I found Experimac. I went to the store and they gave me two options: repair the video card/mother board and I think that would have been around $800 or trade in my old laptop and buy a newer laptop which is what I did. I never buy the extended warranties but I was so impressed with the knowledge of the staff and the service I received that I got the warranty. They repair iPhones and repair resell Apple computers. If you have any interest in these services then go to their store.

Google User

This place is great. I went in to purchase a refurbished iPad Air. The staff were very knowledgeable about the product and were friendly in answering my questions that I had about the device and the operating system. They were very friendly and the product I recieved was in great condition even though it was pre-owned. I highly recommend this place if you are interested in purchasing refurbished Apple products, accessories, or doing any sort of repairs.

Yelp User

Everyone was so nice and kind... They did very good and timely work on my son's cracked mini screen. I will definitely use them for all these electronic needs!

Facebook User

Great experience with a friendly and knowledgable staff. Got my 6s screen replaced and they even threw in a screen cover for no extra charge. Hassle free dropped off and picked up two hours later. Highly recommended!

Yelp User

OUTSTANDING CUSTOMER SERVICE! GREAT PEOPLE TO BE AROUND WITH! THEY WILL PUT A SMILE ON YOUR FACE & GREAT REASONABLE PRICES TOO.

Google User

SO thankful I stopped in to Experimac. My iPhone 5 screen was demolished and they were able to fix it, fast and to perfection. $86 with tax and done within an HOUR. They were honest, kind, and friendly. Highly recommend!

Yelp User

Better than the Apple Store! Fast and complete service!

Google User

Experimac did a great job repairing my phone. They were timely, professional and courteous. Many thanks!

Google User

Muy completo el servicio, completamente preocupados de las necesidades y preocupaciones del consumidor, nada que decir... completamente recomendable

Google User

This is a great business for the neighborhood. Their equipment prices are quite comparable to what you'd find online, but you get to see-it touch-it feel-it before purchasing.The staff members I spoke to today are very helpful and even researched additional hardware I requested and then called me with results same-day. They offer flexible financing options too.Again, great business.-Z

Google User

Excellent service.

Google User

quick and easy! i love it!! so happy to have my phone back :) definitely recommend

Google User

Fantastic service. Fixed my daughter's SHATTERED phone in less than an hour. Very courteous as well. BTW, the owner said they have prices for refurbished Mac's 30-40% less than Apple or Best Buy. We will definitely be back!

Google User

When the battery on my iPhone "failed" it puffed up and pushed the glass screen off my phone. I thought I was going to have to shell out for a new iPhone; but, Experimac on Mockingbird fixed my phone in less than an hour, for about $40, and I was back in business. I didn't even know that the iPhone battery could be replaced, let alone get it replaced so cheaply and quickly. I'm super impressed with this store.

Facebook User

So very pleased with the repair to my iphone 5.  The screen had pulled up from the edge and the phone suddenly stopped working.  They explained it was the battery that swelled.  They replaced the battery and got everything back as needed.  3 hours later, the battery seemed really slow to charge so I took it back and they put another new battery in at no additional charge.  Work has a 90 day warranty.  And for $43 I still get to keep using my phone!

Yelp User

Went to this Experimac to get some supplies and help with a repair on another iphone and bought the best protective cover that they had to install which they did at no charge. Several people say they havent seen this special protector they provided me anywhere else. Phone has been dropped numerous times but not damaged like in previous situation. GREAT SERVICE, will return for sure !!! Will go there next time I need a pre-owned Iphone or Macbook !

Google User

Great service and very prompt repairs. They fixed my cracked phone screen in about an hour. Easy location off of Mockingbird and 75-- great for SMU students.

Google User

I had an issue with my laptop battery and they were able to fix it very quickly. I would definitely go back.

Google User

I feel lucky to have found them. I'm new to Dallas, and my computer suffered damage in the moving process...they solved my issues and went over and above the call of duty to take care of me quickly and accurately. Very knowledgable staff!

Facebook User

EXCELLENT service and product!! They were knowledgeable and helpful in every way. I was in and out with exactly what I needed at a great price in 30 minutes! Highly recommend!

Yelp User

Excellent service!

Google User

Very friendly and helpful while making my phone look brand new again! I recommend Experimac to anybody needing help with any Apple products!

Google User

Great people, Great Work, Speedy Service.

Google User

I called about replacing my battery in my Macbook.  They validated that they had the part and offered to take my number in case they ran out.  About a week later, I got a reminder phone call asking if I still wanted the battery replacement.  Very few companies would take the time to follow up like that.  When I arrived, they were prompt, courteous and professional.  There are a couple of things I would note.  First, allow them time (probably about ~15 minutes) to do diagnostics on your computer just in case there are other problems.  This protects the customer as much as it does them.  One suggestion that I had was I was a little surprised when they wanted my computer password.  I offered to come back and log in for the final confirmation.  Perhaps I could have created a guest account instead?  Not sure.  I was a little surprised at how casual this request was made but they seemed to understand and respectful of my reluctance to do so.  Will definitely go back here - they are a great alternative to the Apple store.

Yelp User

This place is an awesome place for Mac products and also Mac repairs and accessories. The customer service is excellent and Rina is extremely attentive. I got my IMac serviced here and my computer runs so much faster and feels like a new computer. I love this PLACE!!!I will definitely be back and would highly recommend Experimac!

Google User

This is the place to go if you're looking for a new device or repair! Rina and her team provide fast and friendly service with a smile. I wouldn't go anywhere else!

Google User

Thank you Experimac for saving my laptop! Excellent customer service!

Google User

Excellent customer service and knowledge of the products. Also, their technicians are really REALLY good when it comes to fixing issues.

Google User

Very pleased with the service I was provided today. Friendly staff and very professional!!!

Google User

Excellent customer service and knowledge of the products. Also, their technicians are really REALLY good when it comes to fixing issues.

Facebook User

Excellent customer service and knowledge of the products.  Also, their technicians are really REALLY good when it comes to fixing issues.

Yelp User

Staff is friendly and knowledgeable.  They were very clear with the options I had for repair or trade-in of my dead MacBook Pro.  I elected to trade in and have a warranty on the MacBook Pro I got.  I strongly recommend this store and will continue to return.

Yelp User

Needed to get my iPhone 5 screen and back repaired and they had it ready for me in a couple hours. Would definitely recommend if you need to get a phone repair done!

Yelp User

Great place to take your devices for repair. They are friendly, honest and professional.If they don't have the tools to perform any fix you may require...

Yelp User

They were quick, fast and very nice to work with! Very knowledgeable and they know exactly what they are doing! Highly recommend!

Yelp User

My number one favorite place for Apple iPhone repair and replacement products. My iPhone 6 Plus screen was cracked and they replaced it with no problem. It...

Yelp User

Useful location. Great fragrance. Approachable relatable staff. 1 hour turn-around for replacing an iPad Air 1 screen. If service could be Mac caliber, Experimac's meets such standard.

Google User

This place is amazing! I dropped my phone in the pool, and when I brought it in I paid $50 for them to assess the damage. They called the next day to say my...

Yelp User

Great Service! Needed a new bigger drive for iMac. They did it in less than 24 hours and now way faster. Friendly and kept me updated on status.

Google User

Best computer repair in Dallas. Fantastic prices accompanied by equally great work.

Google User

Highly recommend ! They treat their customers very personably and honestly. They come up with the best solutions/options to get you what you need obtained or fixed. I will continue to do business with the good people of Experimac @Mockingbird Ln.

Yelp User

In the time it took to eat soup and salad, they replaced my cracked iPhone screen. I also bought a used MacBook Pro here a few months . Prices are reasonable and they are honest and friendly.

Yelp User

The team here was so friendly and helpful. They did a great job and my phone was fixed in about 45 minutes!Would recommend them to anyone.

Yelp User

I recently took my MacBook Pro into have it examined.  It was making a rattling sound and I thought it was a bearing on the fan.  They quickly examined it and found it only a small piece of plastic which was touching the fan.  They were able to repair it simply by blowing at the piece with compressed air.  Works perfectly now.While I was there, I spoke to them about the fact that my 2011 Mac was getting really slow.  They upgraded the hard drive to solid state at a reasonable price and now it perform better than the day I bought it.They are very professional and courteous with an attractive showroom.I highly recommend this business if you need any work on your Apple Products.

Yelp User

Great first experience with Experimac! I took my 4+ year old MacBook Pro in to have the hard drive replaced, and they had it running like new in a day and a half.  I will definitely be going to Experimac for all of my Apple product repair needs!

Yelp User

So impressed! Smashed my iPhone 6s screen so came here for a replacement screen. Cost was similar to other places but they had a yelp coupon for $25 off...

Yelp User

Knox Apple Store where I bought my 6 iPhones,told me my 2010 MacPro laptop was vintage and could explode. Walked out and went to this excellent customer service repair business for help. Had extremely reasonable prices for cosmetic and upgrading service. I am back in business in less 3 total business hours with my minor explained repairs to me. Going back very soon for additional services. Thank you so much!

Yelp User

Had my MacBook Pro updated with a SSD hard drive new Ram and fix the screen got home worked perfectly all the software presets worked great the computer didn't even know it had a new hard drive in very satisfied prices right in line componentwise did research very satisfied

Yelp User

My phone broke late in the day and I took it to AT&T store, it was going to be "several days" b/c they send the phone off for repair.  I was leaving town for Thanksgiving the following morning and needed my phone so I looked elsewhere for a repair place.  The staff at Experimac were beyond nice and accommodating.  They were just closing for the night and still took the time to talk to me and take my order.  They told me they would have it repaired and ready first thing in the morning.  It was.   Super service, fair price.  Highly recommend.

Yelp User

I have a iMac and was told needed a new hard drive and fan by a competitor.  Really glad I found this place because their recommendation got me a better hard drive and included additional RAM memory for the same price as the competitor.   Very straight forward, friendly and kept me updated through the process.   If I need additional work on any of my Apple products, I'll be going here and will recommend to my friends and family.

Yelp User

Experimac is awesome! I went in to see if they could help with my apple iphone cracked screen and slow charging battery and ended up returning in 30 minutes with everything fixed. It was so great, I left my MacBook Pro for an upgraded hard drive at a very reasonable rate!Thank you!!Dr B

Google User

Absolutely the best for professional, polite service and great prices!!

Google User

Excellent service. Very helpful. Even a Layaway plan for buying my "new" to me Mac laptop. Can't wait to get it paid off in March!

Facebook User

I just needed my shattered iPhone screen replaced; they did it while I waited (less than 45 minutes) and it was less expensive than I expected (based on my wife getting her screened replaced a couple months ago by someone else). Also, the folks in the store were very friendly; I'll definitely be using this place from here on out. As a bonus, there are a couple great stores in this strip mall to kill time while you're waiting on your repair to be done--RunOn if you're the athletic type, or else Whole Earth Provision Company. But they also have a waiting area in the store with TV, etc., if that's not your thing.

Facebook User

Fast. Nice employees.

Google User

I was so happy to find and have Experimac work on my systems. They quickly diagnosed the issues and solved the concerns with my computer. Friendly and wonderful service I highly recommend.

Yelp User

My trackpad had broken while was cleaning it with a Clorox wipe. I called Apple and they explained the only option for me was to completely replace my MacBook Pro. Experimac fixed it for well under $100 and did it faster than I could have ever imagined. This place will alleviated ALL of your apple problems. 10/10

Facebook User

Best place in town! So honest, ethical, great prices and professional so close to our Park Cities! Love them!!

Yelp User

Very fast and professional!

Google User

I have gone to Experimac twice myself and my family has gone several other times. Not only are they deligent, thorough, and persistent, but also very kind. Both times, my screens were heavily cracked and they were able to change the screen with no problems (quickly too). I was initially very nervous about loosing my pictures, but they turned a stressful moment into a very relaxed one. I would recommend everyone to go to this family owned business!

Facebook User

Experimac on Mockingbird is simply wonderful! They have completed several jobs for me and I am always satisfied. Knowledgable, friendly, and great service!!!

Facebook User

I dropped my iphone and knocked the screen out of the casing. They were able to put it back together in minutes and gave it back free of charge!! Great place with great people and great service!

Google User

Super convenient and great customer service. Took my iPhone 6 in for repair on a Saturday, and they told me it would only be 45 minutes. I walked over to eat at Jason's Deli, and they were finished when I came back. They helped me find and redeem their discount on yelp! Decent price!

Yelp User

They have great customer service. I had my computers upgraded and they were ready the next day.

Facebook User

Very helpful and honest owner and staff. Quick turn around as well as fair prices.

Yelp User

iPhone 6 was not keeping a charge well. Called and discussed the problem, was told most 6s are needing new batteries about now. They quoted $50 for battery...

Yelp User

Super fast, quality screen replacement. They even offered me a coupon! So glad they're in the neighborhood.

Yelp User

Really nice people! Knowledgeable about their products and reasonable prices! I've been back twice and will go back again

Google User

As soon as I walked in, I was approached by the knowledgeable and polite staff. They then took in my old MacBook Pro because of its slow performance. They ran their tune up service and upgraded the hard drive. I dropped off my computer in the morning and they had it done by the end of the day. My 2011MacBook Pro now runs like new for a quarter of the cost of a new computer

Google User

I went today to Experimac to replaced shattered screen they did it in a few minutes & called me immediately that my tablet is ready to pick up. It was not that much expensive & every one in the store was friendly. Thank you guys for great service.

Facebook User

Fantastic service, I would highly recommend this place

Google User

I had completely shattered my phone and needed to get it replaced. They had actual quality screens and were able to fix my phone for a good price. Amazing customer service.

Google User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.