Reviews

The funny and congenial employees were a great team as they both listened to my iPhone problems and there is ALOT of iPhone problems!) then as one explained the repair process and conversed with me as I complained about the now travesty that was once a genius device invented by an eccentric Steve jobs, the other was in back fixing it quickly. And when I returned the next day because it wasn’t working properly, they went through the possible problems and settled on a hardware issue THEY SMILED AND SAID ‘No problem. Sometimes things like this happen. We’ll just pop a new screen on free of charge!’ WHAAAAAAT?! FRIENDLY AND HELPFUL?!?! Yup

Experimac Website User

Excellent customer service! The store is beautiful and staff very friendly. The prices are great!

Google User

Gina, Jeff and experts were extremely knowledgeable and super helpful. They had exactly what I was looking for. I will make all of my computer purchases here and highly recommend to others. Thank you!-Mike

Google User

Gina, Jeff and experts were extremely knowledgeable and super helpful. They had exactly what I was looking for. I will make all of my computer purchases here and highly recommend to others. Thank you!-Mike

Yelp User

Last night I stopped into Experimac with a broken iPhone screen. Jeff, Gina, and their great staff had my phone fixed and looking brand new in under an hour. Highly recommended!

Facebook User

Very Friendly knowledgeable staff, fixed my Cracked iPhone 6 screen.Great prices . I will definitely be bringing my MacBook here to be serviced

Facebook User

Went to Experimac to get a new battery for my iPhone 6 and Jeff and the staff were so helpful. They took my phone and in less than an hour it was all changed and it has been operating like new. Before you get rid of a phone because you think it's bad check with Experimac and you will be surprised what they can do. Best part they charged way less than I was quoted at Verizon!!!!!

Facebook User

Bought an iPad Pro but was not thrilled with the way the apps differed from my iPhone 7. They not only did not question my reason for requesting an exchange, but the owner showed up at my house with 5 computers to choose from. I live an hour away from their store and she stayed 3 hours to tailor my new MacBook Air to my liking. Can't say enough about how well I was treated. I love my MacBook Air!

Yelp User

Restored my grandsons' iPad and tablet with minimal wait time. The service was wonderful and the guys were most accommodating. Hassle free!

Facebook User

I purchased my first Apple computer yesterday from Jeff and the Experimac staff and I can't say enough about the service and care I received from the minute I walked through the door. I've always been a PC user, mostly because I've never had the extra money to buy a new macbook or apple product. Jeff and Chris walked me through all of my options, thoroughly explained each of my options from an iPad with a connectable key board to the highest priced macbook. They didn't try to

Facebook User

INCREDIBLE customer service, Great Prices, and Great Products. Thank you all so much for my Macbook Pro! Much love! Check this place out!!!!

Facebook User

I was very highly satisfied with my entire shopping experience at Experimac. After explaining my situation, everyone was very empathetic and really made me feel like my business mattered. The associate friendliness and product knowledge was second to none, and the speed of checking out, fantastic! I'd highly recommend this store to anyone and am without a doubt going to return!

Facebook User

Very hassle free and friendly shopping experience. The staff was very knowledgeable and helped guide me through every step of my purchase. I'd highly recommend Experimac to anyone, the family atmosphere really separates this place from any other.

Google User

Went to Experimac to buy a Macbook Pro. I found the staff to be very friendly and knowledgeable. They took the time to understand what i was looking for and showed me the best options for me. The prices are unbelievable....great deals! I love my Macbook Pro! I highly recommend them.

Yelp User

Went to Experimac to trade in an older computer and upgraded it for my daughter. She needed a computer for school, and they gave me a GREAT deal!!!  The staff is highly knowledgeable about the products they carry. They have great prices and products. My husband and I will definitely be back to upgrade for ourselves. Highly recommend Experimac.

Yelp User

We purchased our first iMac today. The staff was extremely pleasant and knowledgeable. They went above and beyond to answer any questions we asked and clearly knew their products. Great customer service and attention to detail and the prices are great! I highly recommend this shop.

Facebook User

The owners are very knowledgeable and trustworthy about all the products. When my daughter's iPad crashed, we called apple support. We were in the phone with them for literally over 12 hrs. and they couldn't fix it. Took it to the owners Jeff and Gina. They fixed it in under 1 hr! Amazing! Highly recommend them.

Facebook User

We bought our first iMac today! What an easy purchase and great experience...wonderful customer service and knowledgeable staff. The prices are amazing and take the time to answer and questions you have. Highly recommend!!

Yelp User

I bought an Apple Watch here for a lot cheaper than any store I could find. Great staff, really willing to help me. I'll definitely refer others!

Yelp User

All there products are overpriced by at least 20% retail. Had a few devices trade appraised example iPhone 6 16gb wanted to give me $100 they sell them here for $449.99 used. Before you goto to this place check online first you will save 100s. They post on offerup, letgo and Craigslist.

Yelp User

Super store! Best I have experienced in service and hospitality.

Google User

I love this company.  Apple products, at a drastically lower price but backed up by warranties, etc. from an established company.  Its hard to justify buying brand new anymore.  The people are amazing too!  Jeff and Gina know their stuff!!!!!!!!!

Yelp User

Came in today to see what they are all about. Found a laptop that meets my needs perfectly for a great price! Staff was friendly, accommodating and took the time to set up my computer. I would highly recommend them. We will be back in the future!

Yelp User

The staff at Experimac is professional and informed. They provide great service and I highly recommend anyone to buy their used Apple products from this store.

Google User

Best customer service I've seen since Eisenhower was president.

Google User

Went in late in the afternoon with a hard drive failure on my MacBook. Had all my data transferred and new HDD installed and ready to pick up the next morning just in time for an important presentation. All at a VERY reasonable price. Thank you Jeff and team!

Google User

This is a great place to buy Apple products. They were fantastic to me and moved all my pictures 15,000 to my new iMac. I have enjoyed the new computer and I have signed up for their free classes to learn as much as I can. Check it out.

Facebook User

Went here today to get my iPhone screen fixed and I have never met more polite people in my life! It only took a max of 30 minutes to have my screen completed and looking brand new! Was very impressed.

Facebook User

Great place and friendly staff. I needed an iPhone repaired. Repair completed without pressure to upgrade or make any other purchases. Highly recommend!

Facebook User

I went here after being told I needed a new tablet. The store is bright, spacious, and beautiful. The staff is warm and friendly-I felt like I've known them half my life! Turns out they were able to fix my tablet issue and saved me having to buy a whole new one! When the time comes for a new one, I definitely know where I'll be going!

Facebook User

Bought our son a MacBook Pro here for Christmas from Jeff and his staff. Very knowledgeable, extremely helpful, delightfully pleasant and great pricing! Highly recommend!

Facebook User

I am a devoted apple product user. I run my business primarily from my tablet. Every issue I've had they have been able to fix. This is such a fantastic store and the staff are so knowledgeable, helpful and accommodating.

Facebook User

Fixed my MacBook for less than anyone else around, works great! Includes 90 day warranty. Also have great selection of accessories and used macs, definitely recommend them!

Google User

Professional and capable. Work was complete and done quickly.

Google User

Best customer service ever!! They repaired my cell phone screen in less than an hour for such a low price, I enthusiastically recommend them!

Google User

Phone back, good as new and under an hour. Owners are super friendly, great customer service, will be sure to use them again!

Facebook User

I couldn't be happier with the service I received at experimac. Very reasonable repair prices. I highly recommend.

Facebook User

The owners of Experimac are wonderful people. They are easy to talk to, understanding, knowledgeable, fun, honest and trustworthy. I would do business with them time and time again!

Facebook User

Great fast service! My daughters iPhone which had a burned screen was fixed within an hour! Looks great - she is happy and I was delighted with the great service and price! Thank you !!!!

Facebook User

Gina, Jeff and experts were extremely knowledgeable and super helpful. They had exactly what I was looking for. I will make all of my computer purchases here and highly recommend to others. Thank you! -Mike

Facebook User

Best place in Buffalo for Apple support and products!

Google User

No better place in the Southtowns (or even all of Buffalo) for Apple support and products.

Yelp User

I was devastated when I shattered my phone screen yesterday and wanted to take it somewhere to be fixed quickly. I am not a fan of going to the Apple Store...

Yelp User

Thank you Experimac for saving the day. My son accidently dropped his cell phone in a hot tub, and we put in rice and bag for two days. Feeling helpless that is was ruined we took it to Experimac in OP. Within a few hours we receieved call it was working and ready to be picked up. We can't thank you enough.

Facebook User

These guys are awesome. Please go in today for your holiday needs.

Facebook User

Great sales and service team here. They made me feel like I'd know them for years. Gave me a great deal on my old phone too! Highly recommend this place.

Facebook User

I called Experimac when I thought I could have had a virus. Jeff was great, so I took it in. and said it would be done within two hours and that they knew exactly what it was. Better than promised, it was done in one hour and done at a very reasonable price. I will recommend to anyone and everyone that I know that needs Mac help. Great job!

Google User

Knowledgeable and professional staff. Quickly identified issue with my iphone and provided same day service so I was back up and running. Would highly recommend and will be back for my next mac purchase.

Google User

Fixed my mother's IMac, which we thought was a goner.... Did the work quickly but carefully. Now functions great!

Google User

I went into experimac after leaving the apple store being told there was nothing I could do for my laptop. I had spilled water on it and apple had wanted me to pay $800 to have it shipped out and fixed because simply drying it out was not an option for them. I left apple and went straight to Experimac where they immediately took my laptop and started the process of drying it out. Now I have my laptop back and it is working great! Amazing customer service, so kind and attentive. I would recommend Experimac to anyone who needs help with their computer and will continue to use them as a service when needed!

Google User

Very fast & friendly service ! We were impressed with store and it's inventory.

Facebook User

Always courteous, Jeff & staff are excellent, and i look forward to my upcoming Macbook Pro purchase...

Facebook User

The people here are truly amazing! The professional knowledge in a genuine care to help environment! A++ (By the way...they have amazing Buffalo Phone Cases!)

Facebook User

As a business owner running all Mac's, there is no one else in the Western New York area who provides the level of customer service and expertise that Jeff, Gina and the crew at Experimac do. We have purchased computers from them as well as had repairs done on older models. Human Castle Executive Search will ONLY use Experimac as a trusted technology partner.

Google User

My daughter's hard drive crashed and we were told it was hopeless. Not true!! Experimac was able to retrieve all of her data and load it on to a new hard drive. Friendly, caring and hard working and so knowledgeable! No hard sell. Just helpful! And did I say that the big store at the mall said it was a total loss?!!!!! Can't say enough. Thank you thank you thank you!!!!

Facebook User

Imagine your cooking dinner & you place your iPhone on the counter next to the stove. Your wife goes into the cabinet and accidentally knocks a water bottle...

Yelp User

Bought a new MagSafe power adapter for my MacBook Pro from Experimac a few months ago. It stopped working and they replaced it no questions asked. Service is always above and beyond without a long wait. Thank you!

Facebook User

Awesome folks. Really helped my husband with his iPad

Facebook User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.