Experimac Richmond

Experimac Richmond

1307 West Main Street
Richmond, VA 23220

804-709-1815

Store Hours:
Mon-Fri 9:00AM - 7:00PM
Sat 10:00AM - 5:00PM
Sun Closed

Experimac Richmond, VA offers professional Apple® related services throughout the Richmond, VA area. We buy, sell, trade and repair Apple® Macintosh® computers, iPhone® devices and iPad® tablets, and offer some of the best pricing available anywhere for Apple® products and repairs. Experimac has worked on everything from iPad® tablets to iPhone® devices, to MacBook® laptops and iMac® computers, from iOS to OS X®.

Experimac is the Richmond, VA area authority on Apple® product repairs, and trade-ins. We offer a wide selection of refurbished desktop and laptop Apple® Macintosh® computers and devices.

Experimac performs all out of warranty repairs on Apple® computers and other devices including upgrading Macintosh® computers with higher capacity storage, installing more memory (RAM), replacing logic boards, and performing just about any other Apple® repair that you may need done.

Our team of experts have heard it all, from iPhone® devices and iPad® tablets flying off the roof of a moving car to taking a swim in the ocean. Whether you are looking to trade, buy, sell an Apple® product or just need to repair your cracked screen on your iPhone® device or iPad® tablet, stop by our Richmond, VA Experimac store today for a free quote!

Experimac of Richmond, VA Services for Apple® Products:

  • Memory Upgrades
  • Hard Drive Repair, Replacement or Upgrade
  • LCD Screen Replacements
  • Data Recovery
  • Data Transfers
  • Diagnostics & Troubleshooting
  • Optical Drive Repair (CD Rom/ DVD Rom)
  • PC to Mac® Migration
  • iCloud® Setup & Troubleshooting
  • New Software Setup and Configuration
  • Parental Control Configuration
  • And so much more

What Experimac Customers are Saying...

  • Super friendly staff. Really helpful in explaining what was wrong with my computer and what my options were for fixing it.

    Google User

  • The best, excellent service. And the store is very professional. I recommend

    Facebook User

  • Everyone here was very friendly, helpful, and attentive to all my needs. My phone had been giving me problems all year and with one trip here all my problems were resolved. They are quick and efficient and also do a thorough job with whatever task they are presented with. I would recommend this store 10/10 times! Special thanks to Kelvin, Mike, Yolanda as they were the ones that took care of me!

    Google User

  • I was impress for the set up at the store and the professional help i got from all the people who works here. Prices are vey reasonable and it just fell like you are into the apple store. Definitely ready for the next visit at this store.Coming from Midlothian and it was worth it.George

    Google User

  • My husband, niece, and I came across Experimac yesterday as we were moving said niece into the VCU campus. Her iPhone's screen was cracked, and we definitely needed it to be repaired before the semester started.Was very impressed overall. We were honestly expecting that she wouldn't get her phone back until Monday (in which she'd have to figure out how to get there since we were only around for the move-in). But at 4:50 pm, we got a call that her phone screen was replaced and ready to pickup. Massive bonus points when the owner told us that we could still stop by even after shop hours just so my niece could be reunited with her phone. That gesture alone showed me that this place really care about making the customers happy.I'll definitely be coming back here whenever I visit my niece and will require service regarding her iPhone and Macbook. Cost of the repair was moderate (she even got a screen protector), but then again I sometimes think you simply are paying more for Apple stuff (and just have to acknowledge that reality). And I like their financing options on pre-owned Macbooks (which are already reasonable in terms of price) if I'm ever faced with the dreaded reality of replacing the kid's older version.So seriously, thank you Experimac for the awesome experience - and giving me a way better option for all things Apple!Sincerely, from a grateful aunt of a new college student

    Yelp User

  • Excellent Service! Great Products! So easy to deal with the whole staff. We bought two computers from here so far, had a computer repaired and a few accessories too! I would recommend them to anyone and everyone. If you need a Mac, Mac accessories, or Mac repairs in Richmond, I highly recommend Experimac Richmond!

    Google User

  • My experience here, has been both professional and enjoyable. All the staff are very knowledgeable on Apple products, if you are looking for a great deal Experimac is the place for you.

    Google User

  • We received great customer service from Maddie. Not only did she quickly assess what was wrong with our Mac, but she also doubled checked to make sure that the problem was fixed. While we waited, she offered us water or a Gatorade, which was nice her! Finally, she clearly explained their return policy and provided us with some insight to what could be wrong with our phone too!

    Yelp User

  • My experience with Experimac was wonderful! The staff was courteous and professional and honest with me in regards to my MAC. I was very impressed with the state-of-the-art showroom and the interactive display's. If your thinking about buying or selling an Apple product Experimac of Richmond should be your first stop.

    Google User

  • They were the first ones to get back to me when I needed my screen fixed on my 6s & they weren't charging me over $200 like every other place  . It took about an hour& they gave me 10% off & a temper glass screen for my phone! These guys were super nice!!  A++ for  customer service ! Hopefully my screen won't get cracked again but if it does I'll be back to these guys ! I feel like I have a whole new phone ! Thanks guys !  They also buy and sell iPhones and macs for a good price ! I would Definitely recommend  them to everyone!!

    Yelp User

  • I was so happy to not have to leave the city and drive to an Apple store to get my phone fixed. After smashing the screen badly I drove over without making an appointment, and within 2 hours had my phone back as good as new! Didn't have to wait in line and the techs were working on my phone within minutes. Very nice staff, never going to the Apple store again if I can avoid it!

    Yelp User

  • Great service, the techs were knowledgeable and helpful!

    Facebook User

  • I would recommend this service to anyone that is a clumsy as I am with their smart phone. I received excellent service at a great price. I am also thinking about buying a Mac so I will definitely stop back in!

    Yelp User

  • Awesome place and quick turnaround. I was short on time and needed my 4 Mac Books for the business repaired.  An SBO does not have time to wait at an Apple Store.  If you have Cognac taste but Mad Dog money this is the place!

    Yelp User

  • Excellent customer service and quick turnaround time. The prices are very reasonable for excellent service. Highly recommended

    Yelp User

  • I would highly recommend Experimac to all family and friends. The customer service and quality of work is superior! Not to mention, it will not hurt your wallet. Great overall experience!

    Yelp User

  • From The Time I Made The First Call Regarding The Product I Was Interested In I've Had Nothing But The Best Experience With Experimac I Can Tell They Will Be A Company I Do Business With From Here On Out.

    Google User

  • Experimac of Richmond has a very friendly and welcoming staff. In a market that is very competitive the staff of Experimac took extra time to address all of my apple product concerns. I have been a loyal droid and HP user for years and after my experience with the Richmond staff and the enthusiasm they showed for their apple products my prospective has change. Today I am a converted apple user and would recommend Experimac of Richmond. Experience the staff for yourself go and visit Experimac of Richmond.

    Google User

  • The people here are extremely helpful. They are communicative and offer a comfortable atmosphere.

    Google User

  • Experimac of Richmond has a very friendly and welcoming staff. In a market that is very competitive the staff of Experimac took extra time to address all of my apple product concerns. I have been a loyal droid and HP user for years and after my experience with the Richmond staff and the enthusiasm they showed for their apple products my prospective has change. Today I am a converted apple user and would recommend Experimac of Richmond. Experience the staff for yourself go and visit Experimac of Richmond.

    Facebook User

  • My experience went extremely well. The sales associate was very knowledgeable and aware of my needs and concerns. I would definitely refer others to purchase from Experimac.

    Google User

  • I found Experimac very helpful and customer friendly. They were able to fix my phone that was barely working and also fix the home button that another repair shop was not able to fix. I'm very grateful and pleased with their work!!

    Google User

  • Changed my iPhone 6 battery and cleared a virus from my mac without any issues! Highly recommend doing business with experimac!

    Google User

  • Did an excellent job on my seemly unrepeatable phone!

    Google User

  • I had a wonderful experience from the moment I walked in the door. I was greeted and given swift affordable repairs to my phone within the hour. I enjoyed the complementary drinks and engaged in lovely conversation. Overall it was a good time go here if u need your phone fixed they siced me.

    Google User

  • I love this place. The staff is so friendly and welcoming to students! They know how to communicate with people and offer good prices

    Google User

  • Awesome experience. Great Deals. Thanks guys!

    Google User

  • Their service was fantastic. Employers were friendly and very helpful. They were quick to fix my iPhone and chatted and offered me complementary drinks while I waited. I definitely recommend choosing experimac!

    Google User

  • Service was great would highly recommend this store to anyone

    Google User

  • Super helpful, patient, and nice :)

    Google User

  • I really appreciated how helpful the owner of the store was. I showed up at the store during the last 10 min. of it being open, and he was still welcoming and helped me fix my phone. I definitely recommend this place to those who are just as desperate as me to fix their apple products. The Experimac employees are so kind.

    Google User

  • Great service! Fixed my phone in no time!!!!

    Google User

  • I had a very bad screen crack on my iPhone 5s . Experdimac, as they say went "above and beyond" for me. They did a wonderful job replacing the screen. I cracked my phone before, and the place that I went to originally did a sloppy job. Experimac will get the job done perfectly, and for a great price!

    Google User

  • Friendly, well-organized store!

    Google User

  • Excellent customer service Solved my problem quickly

    Google User

  • very awesome service and quality products. definitely recommended !

    Google User

  • Customer Service exceeded my expectations. Very great people.

    Google User

  • This place is amazing!!! They are SO HELPFUL and the pacing is fantastic too!!!!

    Google User

  • I came in to fix my MacBook Air and was helped immediately. The repair took 15 minutes and was done for a reasonable price.

    Google User

  • Excellent customer service.

    Google User

  • Great experience. Fast quick service! Easy to locate. Knowledge of what to do was good and fast.

    Facebook User

  • Great Service. Quick and easy. Friendly and helpful staff

    Google User

  • Excellent and friendly customer service. They were able to fix the issue with my phone where no other place could. Will definitely return if I have other technological issues in the future.

    Google User

  • Excellent customer service. The President, Leonard Blue, in the store was very welcoming and gave us a great bargain on high quality iPhone 6. Mike was highly knowledgeable on the products and helped us put the case on. Highly recommend you go here for any Apple products as they have a have a wide variety of them. Loved It. A lot more safer and reliable than other companies that advertise on Craigslist! #SupportLocalBusinesss

    Google User

  • I had a really great experience at Experimac this week. The touch screen and mic were broken and both were repaired and work perfect now! The service included a 90 day (maybe 60 I can't remember exactly) warranty and they put a cover on my screen for free! Everyone was so nice and accommodating and expedient!

    Google User

  • Oh my God this place is great! Experimac of Richmond is a top notch and quality ran business. These guys have very reasonable prices and they provide great services. Their standard cleanup service has my Mac running better than ever!. The owner is very customer friendly and he and his staff offer relevant services your to fix your computer issues. Best of all, they did all this in well under 24 hours. Fast, solid, and reasonably priced. Happy to know these guys are here.

    Facebook User

  • Love love love!!

    Google User

  • Great customer service!!!!! 5 STARS I would recommend this store to anybody, they work with you!!! 100

    Facebook User

  • Had a very nice experience here. The owners were polite, offered refreshments as I waited. I suggested to clean out the phone charger portal which they did without charging. They were very professional. Will definitely be back for other Apple related needs.

    Google User

  • I had an excellent experience. Great customer service. Knowledgeable, helpful and friendly staff. Am leaving with a great refurbished Mac! Highly recommend!

    Google User

  • Kelvin assessed the situation with my phone and gave me a clear evaluation and estimate of what it would cost to repair. I left my phone and within a short time -a couple of hours- it was ready for pick up. Not only did they charge me exactly what they said, but they also added a tempered glass screen cover to help protect my phone from future mishaps. Thank you, Experimac. I will definitely recommend your services to anyone looking for service on their Apple products.

    Google User

  • My Man Kelvin is the best. Very Knowledgable! Very Helpful! I will surely return. When I need help with my Mac!!!!

    Google User

  • Great selection, excellent used products, and phenomenal service, really friendly guys. I'm coming back here in the future for sure!

    Google User

  • Extremely helpful, and finished my repair in a timely fashion.

    Google User

  • Great experience. Very fast and easy. Customer service was excellent. Recognize you as soon you come in the door. They want to make your feel welcomed and comfortable offered me a beverage the whole time I was there a great experience. No need to hesitate in coming in this store. Thank you for helping me out and making my first experience at your store a positive one.

    Google User

  • I purchased a used macbook pro last week, upgraded the drive to an SSD and lost the software. I brought it back to these guys and they fixed me up for free...Awesome customer service!

    Google User

  • Great service at a great value. My new go to location for all of my Apple/Mac devices.

    Facebook User

  • First of all they saved my life ! Ever since I updated to iOS10 my life became a nightmare! My phone would not turn on and I tried EVERYTHING! I walk past it and decide to stop see if they can help bring my phone back to life and they DID! So fast too! They are really nice and offered me drinks (no alcohol lol i see your minds). Definitely check them out if anything related to your Apple products. No need to go all the way to Short Pump to the Apple Store anymore. And the pricing, I say Amen to that ! :) They just really made my catastrophic day better. Special thanks to Kelvin :)

    Google User

  • I just bought a Apple macbook air yesterday from Experimac, the staff was very friendly, and patient with my many questions. They helped me decide on which model to get, and even gave me a free case for my computer!

    Facebook User

  • I've had trouble with every PC I've ever owned. I decided that I was going to purchase a Mac and actually went to a different shop on Cary Street to do so....

    Yelp User

  • They have wonderful customer service. I had a little trouble with my iPad had a bought from them and they replaced it with one three times better. I have found my new computer place! I recommend them highly. Thank you so much Experimac!

    Google User

  • Very knowledgable staff...very helpful and friendly. I got a good deal on a macbook pro with upgrades and data transfer for free. They also gave me a free case for my iPhone that i didn't even buy here. Kelvin was a great help and all staff are very customer oriented. Recommended!

    Google User

  • Hands down some of the best customer support I have ever had. They did not push me into buying anything but i could tell they really wanted me to and valued me as a potential customer when i came in just looking. Fantastic prices, I will be back and spread the word.

    Google User

  • Helped me with my disabled home button FOR FREE!!! Really nice guys and super helpful. If you need ANY help with your iPhone or have any questions come to these guys.

    Google User

  • Great customer service and care!! these guys take every situation as their own.. i highly recommend you see them for ALL YOUR APPLE NEEDS!!!

    Google User

  • My phone was fixed in a very timely manner, the customer service was great and they communicated very well with me throughout the process! Highly recommend!!

    Google User

  • Great service. Got my MacBook updated. The place to go for all your computer needs. Thanks and I will be coming back again.

    Facebook User

  • Always a great experience! I usually come in to deal with stressful things, like repairing my phone screens several times a week. They are quick, very helpful, and understand terms like 'pinching pennies' and 'save me please, I'm really bad to my phone!" ; students get discounts and sometimes return customers!

    Google User

  • quick fix and professional fix !!

    Facebook User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.