Reviews

I usually don't write reviews, but I was blown away by Jeff and his store so I had to let everyone know how great this place is. Best place EVER!!!! My husband purchased a macbook pro through Jeff for me. I had the computer for only 12 hours and somehow downloaded tons of malware and such. Took it back to Jeff, he restored it back to new within an hour, stayed late to help me understand the nuances of apple (I was switching from a PC), helped me out to my car because I had two of my little ones in tow, and all was done for free as he completely stands behinds his guarantees. Great costumer service, great store, good location, great owner!! Jeff is the best, go see him for any of your apple needs!!!

Google Plus User

My daughter dropped her iPhone one too many times, and the screen cracked in several places. We saw a review of Experimac on NextDoor and decided to try them out. The store is nice and spacious, and Jeff helped us immediately. Her screen was replaced within the hour and the price was very reasonable. We were very happy with the whole experience.

Google Plus User

This store is fantastic for Apple repairs, sales, and buybacks. They successfully fixed water damage on a MacBook Pro that Apple said was ruined for a very reasonable cost. They also repaired my iPhone 6+ very quickly. Great ownership and friendly environment.

Google Plus User

Just traded in an older iPad Air towards a used iPad Air 2. Super easy....great trade in value and awesome guys to work with. Will be back for future purchases and/or repair work. Easily worth the drive from Concord over to Ballantyne to work with them.

Facebook User

Brought my non-functioning iPhone 5 in today and these miracle workers had be back up and running with a fully fixed device in less than 20 minutes. No more scheduling appointments with the Genius Bar for me!!! Thanks, Experimac!!!

Facebook User

I got a new battery for my iPhone 5 today! Jeff is a pleasure to work with and very knowledgeable. It was the perfect fix instead of buying a new phone. Thanks Jeff for your great service!

Facebook User

Awesome customer service and work! I thought my iPhone 6 plus was gone forever, but he brought it back to life! Thanks guys!!!!

Facebook User

Finally a great option for Mac products. Will be picking up an Air next week!

Facebook User

Purchased a Mid 2012 model Macbook Pro almost a month ago from here. I am so very pleased with my purchase. I had been looking to purchase a macbook for a good while but could not afford to spend $1200-1600 at the Apple Store. Experimac is a wonder alternative. They even took the computer apart and installed my extra 4GB of RAM right in front of me! I know when I go to purchase another computer it will definitely be from this location! Jeff was great and assisting me and answering any questions I had. I told him my price range and he found the best option to fit my needs! Excellent products, excellent costumer service and by far the best value! Do not buy a used Mac online or off craigslist before you check out Experimac! There staff is well trained and will get you the best deal and include a warranty (30 days) or they are certified as a Apple Repair center if anything goes wrong after your warranty expires!

Experimac Website User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.