Reviews

I usually don't write reviews, but I was blown away by Jeff and his store so I had to let everyone know how great this place is. Best place EVER!!!! My husband purchased a macbook pro through Jeff for me. I had the computer for only 12 hours and somehow downloaded tons of malware and such. Took it back to Jeff, he restored it back to new within an hour, stayed late to help me understand the nuances of apple (I was switching from a PC), helped me out to my car because I had two of my little ones in tow, and all was done for free as he completely stands behinds his guarantees. Great costumer service, great store, good location, great owner!! Jeff is the best, go see him for any of your apple needs!!!

Google Plus User

My daughter dropped her iPhone one too many times, and the screen cracked in several places. We saw a review of Experimac on NextDoor and decided to try them out. The store is nice and spacious, and Jeff helped us immediately. Her screen was replaced within the hour and the price was very reasonable. We were very happy with the whole experience.

Google Plus User

This store is fantastic for Apple repairs, sales, and buybacks. They successfully fixed water damage on a MacBook Pro that Apple said was ruined for a very reasonable cost. They also repaired my iPhone 6+ very quickly. Great ownership and friendly environment.

Google Plus User

Just traded in an older iPad Air towards a used iPad Air 2. Super easy....great trade in value and awesome guys to work with. Will be back for future purchases and/or repair work. Easily worth the drive from Concord over to Ballantyne to work with them.

Facebook User

Brought my non-functioning iPhone 5 in today and these miracle workers had be back up and running with a fully fixed device in less than 20 minutes. No more scheduling appointments with the Genius Bar for me!!! Thanks, Experimac!!!

Facebook User

I got a new battery for my iPhone 5 today! Jeff is a pleasure to work with and very knowledgeable. It was the perfect fix instead of buying a new phone. Thanks Jeff for your great service!

Facebook User

Awesome customer service and work! I thought my iPhone 6 plus was gone forever, but he brought it back to life! Thanks guys!!!!

Facebook User

Finally a great option for Mac products. Will be picking up an Air next week!

Facebook User

Purchased a Mid 2012 model Macbook Pro almost a month ago from here. I am so very pleased with my purchase. I had been looking to purchase a macbook for a good while but could not afford to spend $1200-1600 at the Apple Store. Experimac is a wonder alternative. They even took the computer apart and installed my extra 4GB of RAM right in front of me! I know when I go to purchase another computer it will definitely be from this location! Jeff was great and assisting me and answering any questions I had. I told him my price range and he found the best option to fit my needs! Excellent products, excellent costumer service and by far the best value! Do not buy a used Mac online or off craigslist before you check out Experimac! There staff is well trained and will get you the best deal and include a warranty (30 days) or they are certified as a Apple Repair center if anything goes wrong after your warranty expires!

Experimac Website User

Owner and staff are highly skilled and very educated on all things Apple. They were able to find and root out “undetectable” malware/ spyware installed on my office computers and I’m eternally grateful! Can’t praise them highly enough!

Experimac Website User

I recently had to replace my Battery, and sadly my hard drive on my 2011 macbook. I knew Apple would cost a penny if they would even do it all. The service was fast, and honest. They saved my data on my old hard drive and gave my Mac New life. It's faster than it was before, plus they were just down to earth and friendly! I will 100% return to them if I ever need anything again! Thanks Devin and the team

Experimac Website User

Went on a business trip and left my Macbook Air charger at home. Was going to hit up an apple store and pick up a new one but did a quick google search and found Experimac. The sell the charger for $50. It's $80 at the apple store. The guy I spoke with was very helpful and nice. I'd go back in a heartbeat.

Yelp User

Owner and his costumer service is top notch! You can count on top quality in repair and service! Thank you!

Google User

I used Experimac to repair my MacBook Pro. They did an excellent job and were very fair with pricing. I would recommend them to anyone. Top notch customer service.

Google User

Very reasonably priced. Replaced the keyboard and track pad on my MacBook Pro 15 inch for ~ $150 same day.

Google User

Repaired my MacBook Pro in a matter of hours! Price was VERY reasonable. Service was personal and excellent. Glad I decided not to wait in line at the South Park Apple Store.

Google User

The staff was extremely helpful and took their time explaining things in great detail. I will be back for additional items/service and highly recommend the...

Yelp User

A+++ service here!! Also very affordable. I’ll be back for sure.

Facebook User

Had a great experience here when I had to get my daughters iPhone fixed. Nothing worked on it plus the cracked screen didn’t help. Brought it to experimac and met with bob. He quoted me a very reasonable price and asked if I wanted it back repaired same day but I opted to pick up next day. Called me next day to let me know it was ready and when I got there the price was actually lower then originally quoted and everything worked perfectly. Bob even called the following day just to make sure it was all good. Highly recommend.�

Facebook User

I'll start by saying the service was fantastic. All of the staff was helpful and very friendly. When I informed them that my computer was running slow they were instantly able to tell me what the problem was. The cost was VERY reasonably priced compared to Apple for the quality work they do. The turnaround period was also incredibly fast, I got my computer back in a day of dropping it off. Definitely taking all of my Apple products back there if I have a problem with them

Google User

I've had very good experiences here. From repairs to my laptop, to selling and buying desktops, they've always treated me well. The owners are genuinely interested in making their customers happy and go above and beyond...I like that :-)

Google User

I've had very good experiences here. From repairs to my laptop, to selling and buying desktops, they've always treated me well. The owners are genuinely interested in making their customers happy...I like that

Facebook User

Went there to get my daughter's iPhone screen fixed. The new store owners fixed the screen and placed a new screen protector. I also bought a new screen...

Yelp User

I was trying to rent a laptop for the weekend and called experimac. They were not in the rental business but told me they sold refurbished mac products at the store. They had a range of laptops in inventory and I purchased a MacBook Pro. Very friendly and good service!

Google User

I took my MacBook Air to the Apple store and they said they would have to order a battery for me which would take a week to get it and then I would have to drop off my laptop for a few days while they install it. I took it to the South Charlotte Experimac store and they had the battery in stock and my laptop was ready the same day. Not only did they replace the battery but they cleaned up the machine. It looked brand new. Great job guys!!

Google User

Our son’s MacBook Air display stopped working overnight without warning. I found Experimac online and called them. Kathy said she’d have a look to see what displays they could find for the unit;. She called back within a few minutes to let me know they had a used display on hand. She quoted a price, which was about $200 less than the Apple store. I took the MacBook to them, they ran a diagnostic to confirm the issue, replaced the display, cleaned the unit and even salvaged the Ole Miss sticker and put it on the new display., all within 2 hours! I couldn’t have been more pleased with Kathy and Bob. Their knowledge, efficiency, and above all, customer service was top notch. I highly recommend them for all Apple products.

Google User

What a wonderful experience I had at Experimac in Hunters Crossing. Bob, the owner, is friendly and knowledgeable. Experimac had my MacBook Air working great in short order. I'm so glad they are close to my home!

Facebook User

Experimac provided excellent service and outstanding customer assistance, the business is run the old fashion way, interpersonal attention and kindness, delivering effective and quick solutions and a customer care you just don't see at an apple store anymore. Thank you!

Google User

SUPER HAPPY THEY HELPED ME FIND THE PERFECT MAC FOR MY MAIN CONTORL ROOM THANKS

Google User

Bob is wonderful, customer focused and super knowledgeable about apple products! My daughters iPhone fell, screen smashed and LCD shot with lines running all over the screen and it was non-responsive to touch. He fixed it for us on the spot. He is patient and friendly. His fee was competitive and her phone is like new!

Facebook User

Great people, Great service. I highly recommend them for all your apple needs.

Facebook User

Great customer service! A knowledgeable and compassionate team that fixed my laptop in a very timely manner. I highly recommend them!

Google User

Great store! They did everything they can to get me in the right mac. Had an issue with the laptop and they fixed it promptly and made sure that any issues were taken care of. This is where you need to get your Macbook if you are looking for one.

Google User

Great alternative to the Apple Store. I didn't have time to schedule an appointment and drop my laptop off for a week with Apple, so Experimac came to the rescue! Able to upgrade my RAM and harddrive within 24 hours. Very transparent on pricing, honest with problems and gave quotes for future upgrades and repairs that could be done for my computer. Completely brought my computer back to life at a fair price and incredible turn around time. Would recommend to anyone!

Google User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.