Reviews

Great staff!

Google User

Great Service. Great prices. The Apple Store sent us to a voice call-center somewhere in Georgia, I think, where we had to make an appointment in the University District in Seattle, where they couldn't give us an estimate, and where we had to wait at least a week before they could look at it. It was like a secret society or a bizarre NSA telecom gaming scenario. Experimac not only TOOK our call, they gave an estimate, stuck to the price even after seeing it was a bit more complicated, and provided excellent service, THAT DAY! Problem solved. We love them! For Mac people, this place is an oasis in a desert of overcomplicated company stores!! Ricky B.

Google User

Had an amazing experience with this place. They were helpful, knowledgable, quick and reasonably priced. Shout out to Bri for exemplary customer service. So happy to have my computer up and running and in better condition than it was before I busted it. Would definitely recommend!

Google User

Travis runs a great business! As a customer in some distress, he was calm and reassuring about the ability of his team to resolve my problem ( shattered screen on my iphone 6s) He was so right! The tech, Brie was fabulous! she got it done and talked me thru my trailing concerns once she was done. This was money well spent- the screen is as new despite how badly damaged it was when i brought it in. The fix was done quickly, i waited for it and everyone was more than pleasant and willing to work with my schedule. And the cost was less than if I'd gone to the Apple store. All around wonderful experience.especially happy it is a local West Seattle business--it is sometimes a tough choice to make rather than running into town--clearly this business is a keeper, on my go to list for Mac issuesThank you Travis & Brie!!!

Google User

Excellent customer service. When we ran into a small snafu with a battery replacement, the owner went ABOVE and BEYOND to correct it. He worked after hours and was kind and genuine in his response to get the issue resolved. He was gracious and more than fair as were his kind employees in handling the entire situation. If this is an indication of how they deal with customers under a potentially stressful situation, it tells me how excellent they would be under normal circumstances. I recommend them highly. It is a feel of a mom and pop shop with the detail to attention and quality service.

Google User

Excellent costumer service and work. Definitely using them again.

Google User

Amazing customer service, quick repairs, and affordable prices. They repaired my Mac laptop and it works like brand new!

Google User

It's so great to have a place in West Seattle that's only Apple ! These guys are great ! So helpful and knowledgeable. They really helped me make the right...

Yelp User

The associates were so helpful and nice. They had answers for all of my questions. I dropped off my broken iphone, and it was ready in 2 days. Experimac called me on my mom's phone to let me know mine was ready for pick up. The store is really laid back, and feels not rushed or gimmicks to buy stuff you don't need. My phone works perfectly now. I will definetly go back to Experiment for any tech problems in the future. Thank You Everyone at EXPERIMAC WEST SEATTLE It's worth the ride

Facebook User

This is a terrific business in west seattle, which will be my first choice for any apple product related issues. They saved my bacon in less than 1 hour...

Yelp User

Great service and great staff. Fixed my mac in a couple of hours.

Google User

Excellent costumer service.. they were able to help my husband with his Iphone. And they really know what they are doing and they are super friendly highly recommend this place... AWESOME!...

Google User

So I was looking for an ipad mini for my two kids for Christmas, Brianna and Kelli were so amazing! Not only did she hold them for me she called me to let...

Yelp User

Friendly, courteous and competent. They fixed it well and reasonably.

Yelp User

Super impressed with Travis and his team every time. All super knowledgable, give great customer service, and have terrific prices on refurbished (and new) Apple products.

Google User

can't possible say enough about this place and the people innit. travis is the owner and the nicest dude you'll ever meeet and he employs two folks who are exceptional, courteous and bright. Bree will be able to help you with any questions or repairs and Kelly is amazing too. you will not leave disappointed. you MIGHT leave with some used clean machine and have a place that cares about uyou when it comes time to have a look at a problem. the thought of scheduling a "genius bar" appt, then actually having to take a trip to (ugh) southsenter or u-village? poke my eyes with a hot skewer. i mean for real. well with these guys that problem is over and done. see you there i hope !! go !! you'll be happy you did, trust me.

Facebook User

I just met two fabulous people today. Brianna, Kelli and Zitty (the dog) manager/technicians at the Experimac store here in West Seattle. On top of being...

Yelp User

Kelly was amazing!! I was really concerned that my old 2011 MacBook Pro was headed for the graveyard. When I phoned the company, she listened patiently, and offered her expert advice.I took the machine in, and later that day it was up and running like new.Price was very reasonable, and easier to face than replacing the computer would have been! Hopefully, I'll have a few more years before I have to face it!I just can't say enough good stuff about this business.We are so lucky to have them in West Seattle!!!!

Google User

Experisure 90 Days Limited Warranty

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.